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  #37  
Old 10-09-2014, 07:35 PM
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Originally Posted by pinetar View Post
Funny. I waited to go into my dealership for a few small accumulated problems and started listing them off in a completely sequential and orderly way, only to be told "Let's just handle one thing at a time".

I never went back and don't plan on speaking to them until it's absolutely necessary. The worst customer service, ever.
I treat the jeep service department like i do my kids give them the play dough, crayons, paints and legos all at the same time and come back in a little while and you got a huge mess on your hands give them one at a time and hold their hand through it and you end up with a better out come.

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  #38  
Old 10-11-2014, 12:24 AM
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Re: Brand new 2015 Overland--already aggravated!!

So my first experience at the Jeep dealer went, well, not very good at all. It started out well, but then it went to complete shit.

When I dropped off my Jeep this morning, I was greeted by the Service Advisor. He was very polite and professional. He asked me what was wrong with the vehicle and listened to my concerns. I told him in detail exactly what was wrong and how to reproduce the harsh shift. He got on his computer and entered my VIN and then told me that an update is available for the transmission in my vehicle. Great. I had my hopes up that they'd have it fixed and I'd be a happy camper. The dealership had a shuttle, so I hopped on it and they drove me about two miles down the road to my job.

About an hour before lunch, the Service Advisor called me to tell me that the update on my car was for the radio, not the transmission. I asked him for info on the radio update, as I've had no real concerns with it other than an occasional slow response. He told me it was some sort of connectivity update for iOS devices (and I don't care because I have an Android). So I asked him if they did the update and he said yes. Then he proceeds to tell me that I need to bring my Jeep back to the dealer where I purchased it to fix the transmission. I told him that I want his dealership to perform the service because they are literally two miles down the road from my job and it's far more convenient. He again tells me that I need to bring it back to the purchasing dealer because "it's so new and has less than 500 miles on it". Really? Are you f-ing kidding me? I ask him if the dealership is refusing to service my vehicle and he tells me no, but then says that they have a backlog of their customers waiting for service. I tell him that I made an appointment to have my transmission repaired and it doesn't matter whether or not I purchased the vehicle there or not. At this point I'm pissed and I ask to speak to the Service Manager. I'm told he is in a meeting and that he'll call me back. Yeah, of course he will....LOL

This kinda shit is the reason why I don't buy American cars. The dealership experience sucks. They treat you like shit. I must be a total idiot for even considering going back to an American car again.

Anyway, I finally get the Service Manager on the phone and he tells me that he drove my Jeep himself for 7 or 8 miles and there's nothing wrong with it. I tell him of course there is and ask him if I need to come down there and show him exactly what is wrong. After a bunch of back and forth bullshit, he finally tells me that he'll send the shuttle to pick me up and my job. And of course the shuttle never shows us, so I call three more times and get a bunch of bullshit runaround from different people in the Service Dept. who all blame the other person for not relaying the info to the shuttle driver. Now I'm really pissed, but eventually the shuttle does come and bring me back to the dealership.

I meet the Service Manager (who turns out to be a genuinely nice guy) and I tell him to hop in the driver's seat and I'll tell him how to get the trans to shift harshly. I tell him to use the shift paddles and put the car in 1st gear, accelerate to 10 MPH, let OFF the gas, THEN upshift using the paddles. This method will cause a bang into 2nd gear 100% of the time. Of course he doesn't do what I say, he simply shifts while still accelerating and the Jeep shifts fine. Aggravated, I tell him again what to do and he doesn't listen to me. So I tell him to pull over and switch seats with me. Now that I'm driving, I get it to bang into 2nd gear three times in a row. I look over at him and he says that's 100% normal. I laugh and tell him of course it's not. He tells me that every 8-speed Grand Cherokee does that. I tell him that's bullshit and there's no way. He says that he'll prove it to me by letting me drive another new 2015 on the lot. I agree. We go back to the dealership and he grabs the keys to a new 2015 still wrapped up in plastic. And of course I can't get it to bang into 2nd gear no matter what I do.

So while I'm driving back to the dealership, I start chatting with this guy and tell him how annoyed I got when my Service Advisor told me that I had to bring my Jeep back to the purchasing dealership. He acted surprised and told me that his Advisor should have never said that. Then I told him how he said there was no update for my transmission, but there was one for the radio and they did that update. The Service Manager tells me that they didn't do any update to my radio. I say, "but he told me that you guys did do an update" and he replies, "if he said that, he's lying to you." Great. I can't even get a straight story from these jackasses. Then I tell him that I simply want the relearn procedure performed to see if it will help smooth out the harsh shifts or not. He promises me that they will do it, but warns me that it usually doesn't cure the problem. Okay, so now the cat's out of the bag, I tell him. So he's very well aware of this particular problem because he's had several complaints and attempts to fix it.

So then we start chatting more about it and he tells me that the first step is the relearn procedure. If that doesn't work, then the next step is to replace the valve body and then perform another required relearn procedure. He then tells me that Chrysler does not let them go beyond the valve body. If there are still problems, they replace the entire transmission.

Oh, and he also mentions to me that the 9-speed in the new Cherokee is nothing but problems. He tells me that they are seeing tons of them come back with transmission problems and it's been nothing but headaches every day.

Anyway, when I picked up my Jeep at the end of the day, I'm pleasantly surprised when I can't get it to shift harshly into 2nd gear. I tried five times and each time it was smooth as butter. Unfortunately, that didn't last. Before I got home, it banged into second gear. So it's definitely not fixed, but it's also definitely not as bad as it was before. I'd say it shifts harshly much less often than before the relearn procedure, and when it does shift harshly, it's not as harsh as it was. I'm going to drive it for a while and see if it gets any better or any worse. If it doesn't get better, I'm going to insist on the new valve body.
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  #39  
Old 10-11-2014, 12:40 AM
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Re: Brand new 2015 Overland--already aggravated!!

MSCA, if you get a chance please read my recent post under the " if your 8 speed transmision is rough raise your hand"
Seems we had different but similar dealership experiances.... Fun aren't they? Yours seems to trump mine, as They are at least going to replace my valve body as a first step.... I'm sorry but I enjoyed reading your account, as it made me feel better to think I'm not the only one who has gotten jerked around.... I just got lucky and the General Manager of a sister dealership was willing to get involved and helped me out.... I'll post more after the new valve body goes in, sure hope that it will be the cure, thanks for the laughs at your expense, but I know it wasn't funny from where you were sitting.... Hope you get your resolved also
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  #40  
Old 10-11-2014, 01:14 AM
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Re: Brand new 2015 Overland--already aggravated!!

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Originally Posted by theweavman View Post
MSCA, if you get a chance please read my recent post under the " if your 8 speed transmision is rough raise your hand"
Seems we had different but similar dealership experiances.... Fun aren't they? Yours seems to trump mine, as They are at least going to replace my valve body as a first step.... I'm sorry but I enjoyed reading your account, as it made me feel better to think I'm not the only one who has gotten jerked around.... I just got lucky and the General Manager of a sister dealership was willing to get involved and helped me out.... I'll post more after the new valve body goes in, sure hope that it will be the cure, thanks for the laughs at your expense, but I know it wasn't funny from where you were sitting.... Hope you get your resolved also
Yeah, I'll have to check out your post.

BTW, what REALLY pissed me off was when the Service Advisor told me that I'd have to get my transmission repaired at the dealership where I purchased it, and then the Service Manager tells me that nothing is wrong with my transmission. WTF? If nothing was wrong with my transmission, then why did they tell me to bring it back to the other dealership to get it fixed? Those guys need a good slap in the head.
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  #41  
Old 10-11-2014, 01:25 AM
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Re: Brand new 2015 Overland--already aggravated!!

Yes they can be special, being a BS artist is mandatory job requirement I think, they give a bad name tobthe few who really try and do a good honest job.... I've met some good ones over the years, problem is also that I think for the most part they get used to dealing with the idiot general public that they feel they can tell just about anything to and sadly get away with..... I don't blame you for being mad
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  #42  
Old 10-11-2014, 01:32 AM
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Re: Brand new 2015 Overland--already aggravated!!

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Originally Posted by MSCA View Post
Oh, and he also mentions to me that the 9-speed in the new Cherokee is nothing but problems. He tells me that they are seeing tons of them come back with transmission problems and it's been nothing but headaches every day.
I have a 2014 Jeep Cherokee Limited ADII 3.2L that I had custom built and was delivered 11/13. That service manager left out a few pieces of the story on the 9 speed transmission. Before I get into that let me say I just finished a 3 month stint on a Chrysler paid forum panel of new Cherokee owners. Of course the transmission came up. Here is what I can tell you from both the forum and my own personal experience. It is all about how you break that transmission in during the first 500 miles. If you screw up the break in there is absolutely no TSB/flash that is going to fix that transmission. Even replacing modules won't fix it. Once the break in is screwed up the only fix is replacing the transmission. I have a bad case of OCD/Perfectionism. Before I took delivery of my Cherokee I read everything I could get my hands on about it. I knew exactly what to expect and how to break it in. The only hiccup I had was one instance of the transmission going into neutral, or gear hunting, for a few seconds on the expressway only to catch quickly and never repeat itself. (BTW, my reaction to that hiccup was to slam my foot down on the gas. Now my transmission has in its memory that I like quick acceleration. As I said now that my transmission knows that, the problem has never come up again.) My Cherokee will be one year old next month. I have an order on my Owner Connect Account to not screw with my transmission or do any TSB's/flashes to it. I have never had any of them done. Other than that one hiccup I have never had a problem with my 9 speed transmission. I love my Cherokee and would buy another one in a nano second. One thing the Chrysler sponsored forum pointed out is the more TSB's/flashes you throw at that transmission the worse it gets. What your service manger failed to tell you is that there are two engines in combination with that 9 speed transmission. Also, there is FWD and 3 different versions of 4 wheel drive. Throw into that mix that the 9 speed is a learning transmission especially during the first 500 miles. Now add a man and significant other both driving that Jeep and you have one confused transmission. One thing Chrysler needs to think about is inputting some kind of memory in that transmission for different drivers. As it is right now two different drivers with different driving styles really messes it up.
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  #43  
Old 10-11-2014, 02:04 AM
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Re: Brand new 2015 Overland--already aggravated!!

Macfan, I think you have been given some bad info on the transmissions and the learning etc... Mine, an 8 speed SRT was babyied for the first 1000 miles, and it's trans was screwed up from day 1, the car had 8 miles on it when I took delivery, and I'm the only driver.... It upshifts just fine, but the low speed down shifts are terrible, a battery disconnect helped quite a bit, but not completely, now the dealer is replacing the valve body, I know we are talking about 2 different transmissions, but I bet they are similar in operation and programing
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  #44  
Old 10-11-2014, 02:26 AM
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Re: Brand new 2015 Overland--already aggravated!!

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Originally Posted by theweavman View Post
Macfan, I think you have been given some bad info on the transmissions and the learning etc... Mine, an 8 speed SRT was babyied for the first 1000 miles, and it's trans was screwed up from day 1, the car had 8 miles on it when I took delivery, and I'm the only driver.... It upshifts just fine, but the low speed down shifts are terrible, a battery disconnect helped quite a bit, but not completely, now the dealer is replacing the valve body, I know we are talking about 2 different transmissions, but I bet they are similar in operation and programing
All I can tell you is from my own experience. I followed the break in procedure to the letter. My Cherokee will be one year old next month and shifts just fine without ever having had a TSB/flash done to it. My Cherokee is an early build too. If you remember Chrysler delayed the release of the Cherokee because of the transmission. They road tested every early one before release. My Cherokee had 12 miles on it when delivered and was only driven by Chrysler and maybe between the truck and dealership buildings. I am absolutely positive it was never used for customer test drives. I just reread your posting. I think I spotted part of your problem. You are not supposed to baby the transmission during break in, at least not the Cherokee's. I broke my Cherokee in on the I 75 expressway during my first couple of months of ownership. But hey, one thing I learned being a part of the Chrysler forum is that you are never going to get two Jeep owners to agree on anything. Part of the problem is that Chrysler themselves has confused the market trying to be all things to all customers. Is a Jeep a luxury vehicle, high performance vehicle, utility vehicle, mall cruiser? How do you tune a transmission to satisfy all of those different groups? I wish you the best getting your Jeep how you want it. I am very happy with mine. Trust me with my rampant OCD/Perfectionism if I could find anything wrong with it I would be camped in my dealership's service department.
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  #45  
Old 10-11-2014, 08:49 AM
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Re: Brand new 2015 Overland--already aggravated!!

I agree with what you are saying and you don't want to be babying the driving of your jeep when you get it, the manual clearly states that periods of full throttle acceleration contribute to good break in. I followed what it said same as you and mine is fine however Jeep needs make the software for these trans assuming real life not what looks good on a white board. Most people are not going to read the manual and will just drive them, some will drive 25 mph to church on sunday and some will floor them at every stop light, regardless they need to run right without people jumping through hoops to get them to run right. They need to write the software that reacts to the real life we live in and it currently doesn't appear they are there yet as a number of people have issues with the v6 and diesels and the v8s also to a lesser extent
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Old 10-11-2014, 11:27 AM
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Re: Brand new 2015 Overland--already aggravated!!

Macfan, I'm glad your transmission is working well, when I said babied, perhaps I gave the wrong idea, the vehicle was driven normally without flooring it, and in general kept within the breakin guidelines, I just have a defective unit, and I think there are other bad ones out there, perhaps the valve bodies were machined or assembled slightly wrong, it almost feels like there is some kind if debris in my trans that occasionally blocks a hydraulic passage causing the problem, as it does not occur 100% of the time.... We will see if the new body cures it, once its in
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Old 10-11-2014, 12:16 PM
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Re: Brand new 2015 Overland--already aggravated!!

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Originally Posted by silvermax04 View Post
I agree with what you are saying and you don't want to be babying the driving of your jeep when you get it, the manual clearly states that periods of full throttle acceleration contribute to good break in. I followed what it said same as you and mine is fine however Jeep needs make the software for these trans assuming real life not what looks good on a white board. Most people are not going to read the manual and will just drive them, some will drive 25 mph to church on sunday and some will floor them at every stop light, regardless they need to run right without people jumping through hoops to get them to run right. They need to write the software that reacts to the real life we live in and it currently doesn't appear they are there yet as a number of people have issues with the v6 and diesels and the v8s also to a lesser extent
^^^^^^^ I think you have summed things up very well with this one exception. If anybody calls themselves a Jeep enthusiast and spends well over $30,000 for a vehicle, they should be reading not only the manual that comes in the glove box but the FULL owner's manual.

In a related event my service manager was telling me a funny story of a girl who brought her Cherokee to him for repair. She went off on him telling him to make her Cherokee's headlights go off and on automatically. Seems she bought her Cherokee off of the lot and didn't read the window sticker before purchasing it. She really didn't know what options were on the Jeep she purchased. Rather than admit she hadn't read the window sticker and done her research, she went off on the service manager and told him she didn't care. Just fix it and make the headlights go off and on automatically. I think too many people today do not read or do their research before hand and then try to blame everyone else for their laziness.
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Old 10-11-2014, 01:41 PM
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Re: Brand new 2015 Overland--already aggravated!!

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Originally Posted by macfan View Post

In a related event my service manager was telling me a funny story of a girl who brought her Cherokee to him for repair. She went off on him telling him to make her Cherokee's headlights go off and on automatically. Seems she bought her Cherokee off of the lot and didn't read the window sticker before purchasing it. She really didn't know what options were on the Jeep she purchased. Rather than admit she hadn't read the window sticker and done her research, she went off on the service manager and told him she didn't care. Just fix it and make the headlights go off and on automatically. I think too many people today do not read or do their research before hand and then try to blame everyone else for their laziness.
Or, the salesman told here, "we'll take care of it when you bring it in for service".

In the '70's I was behind a woman at the service counter who calmly told the service writer she was there to have the other two cylinders installed. Apparently she order a V8 and when the car came in with a straight 6 the salesman told her it would be taken care of with her first oil change.

When she was told it couldn't be done she made a noisy scene. The service writer tried to keep a straight face while every customer and employee were laughing hysterically.



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