Originally Posted by MSCA
Just to clarify, I think your dealer may be talking about the gap between the doors not being even. Adjusting that could potentially cause the door to rub against the fender when opening/closing it if adjusted improperly. On my GC, the door doesn't close flush. It sticks out maybe 2mm or so. Adjusting that is probably as easy as loosening the latch and adjusting it inward a bit so that the door is pulled in tighter when closed. There's no way that would cause rubbing of any kind.
Well, I actually took it in for both issues. Mine doesn't close flush, and the doors are also misaligned like in bmrisko's photo, and the explanation for both not being able to be done (door misalignment, and door not sitting flush) was the same, but I could tell the dealership felt like I was being a pain for bringing it in for these issues, which is why I'll be taking it to another dealer eventually.
Regarding the door misalignment, I've decided to just let it go. I no longer notice it unless I'm specifically looking for it and fixing it would be a big job that might not even be possible, due to the fact that if the door alignment gets fixed, then that will throw off the alignment of the chrome trim (which is already not aligned perfectly) to such a degree that it would look much worse. I still always notice the door not sitting flush though, so I really hope they can fix it.
Oh and my tail lights aren't aligned either, but that's another thing I'm just going to accept because again, fixing it would probably make things only marginally better at best, if not worse than it was before.
One thing is for sure, next time I buy a Jeep, if I ever do, I'll be sure to look at more than just the paint prior to buying.