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Broken Window

2K views 13 replies 7 participants last post by  ssgunner 
#1 ·
Hello Folks,

Need some opinions, advice. My WK2 was broken into this past weekend and had the window broken, paint scratched, silver trim scratch, black exterior molding bent(Point of entry) and interior leather panel scratched. All is getting put back on new and door re-painted. For the glass though, my insurance (statefarm) indicates in the repair estimate that more than likely the window will be aftermarket and will not have the chrysler logo like all the others.

I guess here is were my question comes, can they do this? I've only had the truck for 3 months and i want everything original. Of course they indicate if i go OEM on the window i would have to pay difference. I mean seriously, what good is an insurance if they are not going to repair the vehicle back to how it was prior. I didn't have an aftermarket window so why try to be grimy.

I get that all this is to keep costs down but come on.
 
#2 ·
I guess your insurance company is cheap. If it's important to you, pay the difference, and get the OEM. Then I might start looking for a new insurance company, and I'd let them know it.
 
#3 ·
Oh trust me, I'm already considering it. ONce i got it all resolved and less stress i will diffinately start shopping for something better.
 
#4 ·
You are getting it repaired at the Jeep dealer right? Ask the dealer if the quote included OEM glass. Most likely Jeep will only use OEM parts. You get to decide where to have to the car repaired not the insurance co.
 
#6 ·
No, i went to my dealer and said they don't handle insurance claims and directed me to a body shop behind dealer. I went to a local body shop in my area and took the quote my insurance gave me. Body shop would come up with their own quote seperate from insurance an the one from insurance would go void. if there are any differences then insurance would need to cut seperate check. Now for the OEM glass that's what body shop says more than likely it will be aftermarket but if i do want OEM i need to cover the difference.
 
#7 ·
When our development was hit by a storm with large hail stones almost all 200 houses got new roofs and many got new gutters and siding. We even got a new roof on our shed. The only homes that did not get the work done promptly or eventually done partially (1/2 of roof replaced) were the neighbors insured with State Farm. They are hard ass (the hardest!).
Generally if your vehicle is less than 1 year old you can ask for OEM glass. My vehicle was over 2 years old and I asked for and got an OEM windshield, but I'm not insured with State Farm.
 
#8 ·
My windshield was beaned 6 weeks after I bought my 2013. I filed the claim earlier this spring and the windshield was replaced with aftermarket. PGW (Pittsburgh Glass Works) auto glass. As an engineer, and after reading the issues on this site, I was very skeptical the replacement would be up to par, and was very much surprised at the quality of the glass replacement and workmanship from the company that installed it. The windshield has held up very well in the 6-8 months since it has been installed.

I was in an accident this past March, and the body shop who put the Jeep back together got some serious overspray on one of my rear windows. They said they would take care of it. Two months later I randomly looked back and saw a PGW logo on the glass. I scratched my head for a second and looked at the other windows to see the standard Mopar logo. It was only then I realized they replaced the window instead of scraping overspray off. I never would have guessed it was aftermarket, it fit right in.

Long story short, if you have to use aftermarket, demand they use PGW. As a very particular engineer, they have my seal of approval for quality aftermarket glass.
 
#11 ·
"Dealer or factory glass can only be purchased through the dealership. It is usually marked up 2 or 3 times the price of an OEM windshield. Many OEM auto glass manufacturers produce the glass for the automobile makers. An OEM auto glass manufacturer such as LOF/Pilkington, PPG, Mopar, Carlite, and Guardian may hold the original windshield template for the automobile producer. This means that the template used for manufacturing the windshield would fit perfectly. These auto glass OEM manufacturers will also use the "same original" template to make windshields for the public with their "own" insignia (Pilkington, Carlite, PPG, PGW, Guardian, Mopar). Dealer insignia glass can only be sold from the dealership. So this means the windshield is the same quality with a different insignia."


Nationwide Auto Glass Uses Quality OEM Glass for Vehicle Glass Replacement - Nationwide Auto Glass
 
#12 ·
Good to know^^^
 
#14 ·
Update***

I went to pick up the jeep from the body shop on Saturday morning and upon inspecting the so called repair they did i noticed the below:

1) Aftermarket glass with "Tampered" logo - Which is not original. Will put OEM glass now.
2) the silver trim that goes around the window was scratched. Was not like that when i dropped it off so leads me to believe when they took it off while re-painting door they may have placed on the ground and scraped it when they picked it up or placed something on top of it that scraped it.
3) The rubber seal i assume for water not to go in through the window was poorly put back on.
4) Opposite side of the break - in Black vertical molding(glossy one) appears to have an imperfection as if it was dented from the inside. THAT WAS NOT THERE WHEN I DROPPED IT OFF.

I noticed all this before i left the body shop and went in to tell the manager about these issues. Guy said to bring it in Monday so they can begin with repairing said issues. (received warranty from body shop so they are repairing these issues under warrant with them)

Dropped off jeep yesterday morning and get a call later in the afternoon indicating all was done except the opposite side black vertical molding which they needed an extra part that they would receive today. They put me in a rental so i should be picking up the jeep today after work and i'll drop off the rental.
 
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