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Old 04-01-2012, 12:01 PM
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Can dealer adjust crooked hatch?




My hatch is alot closer to the bumper on one side than the other. Is this something the dealer can fix?
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Old 04-01-2012, 12:39 PM
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Re: Can dealer adjust crooked hatch?

Take a look around your bumper also. Make sure you verify what it is. It wouldn't hurt to ask to adjust it. See what they can do.
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Old 04-01-2012, 01:41 PM
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Re: Can dealer adjust crooked hatch?

My guess is its not the hatch thats crooked, its the bumper cover itself.

They may or may not be able to adjust it. Sometimes the covers come a little malformed and even when all the clips line up right they don't quite fit right...
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Old 04-01-2012, 07:01 PM
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Re: Can dealer adjust crooked hatch?

It's not only closer on one side at the bumper tho.. Up at the taillights it's closer on right than left. The bumper distance concerns me when snow and Ice get built up it may scrape paint... I showed te dealer and they said they may be able to do something but it didn't sound promising. I will be taking it in to get the other transit damage fixed in a week or so..
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Old 04-01-2012, 07:09 PM
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Re: Can dealer adjust crooked hatch?

The liftgate can be adjusted in all positions - Up/Down, In/Out and Left/Right. There are specs in the service manual for measurements and gap distances.
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Old 04-01-2012, 07:12 PM
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Re: Can dealer adjust crooked hatch?

Thanks!
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Old 04-02-2012, 07:11 PM
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Re: Can dealer adjust crooked hatch?

Weird...let us know how it turns out.
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Old 04-02-2012, 07:46 PM
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Re: Can dealer adjust crooked hatch?

I have my appt wednesday next week to get my window replaced, paint buffed, and hatch adjusted.. I am very impressed with this vehicle, but Jeep needs some better quality control..i have found some minor things like misalignments when i waxed it the other day..
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Old 04-04-2012, 03:55 PM
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Re: Can dealer adjust crooked hatch?

I have been having issues with my power hatch as well. I just noticed that my hatch is hitting the top of my bumper when it closes, keeping it from closing fully and locking. I have to push on the hatch to get it to lock. You can see there is a gap on one side and no gap where it hits the top of the bumper. The hatch also has been closing on me automatically, it will go up stop and come right back down. I have to hold it, to keep it from closing on me. I have had my Jeep since Oct 2010 and until the last few weeks never had a problem with the hatch. Could it have shifted by itself over time?. Hopefully the dealer will be able to adjust the hatch. Also the hatch has scratched the top of the bumper where it is hitting. Should I expect the dealer to fix that also, since it is still under warranty?
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Old 04-09-2012, 01:36 PM
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Re: Can dealer adjust crooked hatch?

I have the same problem too. Bottom right of hatch is hitting the bumper and has left a scratch. My jeep would look almost identical to Jdsmitty10 photos (except mine is a little worse since it scratched the paint now). Curious to see what resolution you guys have with the dealer regarding a solution and paint touch up...
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Old 04-09-2012, 09:12 PM
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Re: Can dealer adjust crooked hatch?

I went to the dealer today, they flashed the computer which fixed the hatch not locking and the hatch closing by itself. As for the hatch hitting the bumper, the dealer took pictures and sent them to Chrysler to get approvel for the bodyshop to adjust the bumper and touch up the paint. They will call me in a few days once Chrysler approves the repair, in which the dealer said it would not be an issue getting approvel. I also had them flash the radio (730 RER) for the audio issues. The sound would sometimes be mute when first starting the Jeep. I would have to turn the Jeep off and wait five minutes and restart it.
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Old 04-11-2012, 07:43 PM
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Re: Can dealer adjust crooked hatch?

Hatch is lined up now.
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