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  #25  
Old 02-20-2015, 03:08 PM
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Re: Charged for rear differential oil change done @ 16774 Miles

Wow, $400 to open a drain plug and refill? Live and learn my friend!

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  #26  
Old 02-20-2015, 06:09 PM
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Re: Charged for rear differential oil change done @ 16774 Miles

This is how my story ended. Eventually the dealer (Arrigo Sawgrass) contacted me by Email. They did not admit that there was a mistake or wrong advice, however they offered me $200 credit in my account for future visits. In the mean time, I decided that this was enough Jeep for me and traded my GC'14 for a F150 Raptor. Obviously any attempt to get that offer in cash were futile. What a joke for a customer service organisation.
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Old 02-20-2015, 08:31 PM
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Re: Charged for rear differential oil change done @ 16774 Miles

I have a family friend who works for a GM dealership as a service Advisor and they told me that when the shop is slower,they are asked to push extra service on vehicles in order to increase the money and the work for the shop technicians... they actually are steered toward quotas of dollars per week and month for thruput and this is what's their potential monthly bonus is calculated on...
So basically they prey on the uneducated and timid customers that are goaded in to service they'd never need and may or may not have ever even been performed and they can't easily verify. They have bills that range from a few hundred dollars to the thousands and can still go home and sleep at night knowing they have basically screwed the working public out of hard earned money on unnecessary repairs....
I don't hate my dealer, but I know what motivates their service advisors, and when I get a call after my vehicle has been in for some thing basic...9 out of 10 times it is wanting to do some thing more that they just "discovered" 😁
I always tell them we'll do it next time unless I believe it may have some truth...


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