Charged for rear differential oil change done @ 16774 Miles - Jeep Garage - Jeep Forum

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Old 12-14-2014, 11:59 AM
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Unhappy Charged for rear differential oil change done @ 16774 Miles

I would appreciate your advise on whether this was right. My 14 JGC 4x2 Overland was serviced at the deal in south Florida and I was charged 400 bucks . It was a 15K service package but included servicing the rear differential with a charge of $70 for 5136035AB gear lubricant. I'm awaiting a call back from the dealer to clarify. They also were supposed to check my RH front tire for a tiny leak, but this remained the same post maintenance which also proofs they have not rotated the tires around. Disappointed...

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Old 12-14-2014, 12:16 PM
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Re: Charged for rear differential oil change done @ 16774 Miles

My question is... why does it need a 15K service?

In the owners manual, service intervals start at 20K miles and go in 20K mile increments.

The closest they have to servicing diff lubrication states... "Inspect the front and rear axle fluid, change if using your vehicle for police, taxi, fleet, offroad or frequent trailer towing."

There isn't anything beyond that where you're actually told to change it. Sounds like the dealer is ripping you off.
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Old 12-14-2014, 03:30 PM
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Re: Charged for rear differential oil change done @ 16774 Miles

Thanks. Thats what I started to realize as well. I brought it in for engine oil change and 3 recalls. Looks like they took benefit of me being preoccupied with too much going on at work. I'll complain stronger and believe they lost a customer. Arrigo Sawgrass in Sunrise FL. Damn.
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Old 12-14-2014, 06:08 PM
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Re: Charged for rear differential oil change done @ 16774 Miles

sorry to hear this, but you just bent over for them.
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Old 12-14-2014, 06:25 PM
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Re: Charged for rear differential oil change done @ 16774 Miles

Man, that sucks.
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Old 12-14-2014, 07:08 PM
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Re: Charged for rear differential oil change done @ 16774 Miles

Quote:
Originally Posted by airgas1998 View Post

sorry to hear this, but you just bent over for them.
I agree...OP was taken to the cleaners.

Time to find another Jeep dealership.
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Old 12-14-2014, 09:56 PM
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If your GC is used in "normal" conditions there is not much scheduled maintenace prior to 100k, oil changes, air/cabin filters and various checks/inspections. Check the owners manual next time there is not much on the list for normal use. Unless you have been submerging the differential in water or doing some insanly heavy and long towing that did not need done at 15k.
Maybe a tire rotation and an oil change probably about $60 bucks instead of $400 IMO your dealer is a thief.
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Old 12-14-2014, 10:08 PM
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Re: Charged for rear differential oil change done @ 16774 Miles

That's a dick move. Have you tried speaking with the service manager or dealership manager? Owner? If they refuse to do something, make it clear that you'll see to it they'll lose a lot more than that in the long run.
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Old 12-15-2014, 12:22 AM
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Re: Charged for rear differential oil change done @ 16774 Miles

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Originally Posted by aopthof View Post
Arrigo Sawgrass in Sunrise FL. Damn.
Didn't even need to see this to know what dealer it was. As soon as I saw S.FL and scammed it was obvious. Demand your money back if you didn't approve the cost and never go back....unless of course you enjoy being scammed then feel free to continue with them. I know too many people to mention that will never go back there. Every forum I'm on has more than one I hate arrigo sawgrass thread.
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Old 12-15-2014, 11:45 PM
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Re: Charged for rear differential oil change done @ 16774 Miles

Don't they have you sign preauthorized work order first with an estimate before they do any work?


are you trying to imply they did this work without telling you about it and then charged you for it, and you paid for it?


Or did you authorize the work to be done without doing your research and now you regret it because you feel taken advantage of?
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Old 12-16-2014, 08:19 AM
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Re: Charged for rear differential oil change done @ 16774 Miles

Quote:
Originally Posted by WATacoRider View Post
Don't they have you sign preauthorized work order first with an estimate before they do any work?


are you trying to imply they did this work without telling you about it and then charged you for it, and you paid for it?


Or did you authorize the work to be done without doing your research and now you regret it because you feel taken advantage of?
Doesn't matter. It's like selling an 90 year old woman a 30 year single life annuity. Can it be done? Sure. Should it? Nope.
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Old 12-16-2014, 09:46 AM
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Re: Charged for rear differential oil change done @ 16774 Miles

You have to watch out for yourself and not expect others to to do it for you.
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