Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Grand Cherokee - WK2 - > Trouble Shooting/Problems/Service

Join Jeep Garage Today
Reply
 
Thread Tools Display Modes
 
  #1  
Old 07-08-2011, 09:38 PM
12167jeep's Avatar
Member
My Jeep: 2011 5.7L WK2
 
Join Date: Jun 2011
Location: Central NY
Posts: 224
Thanks: 0
Thanked 3 Times in 3 Posts
Rep Power: 1415
12167jeep is on a distinguished road
Exclamation chrysler rep onboard?

I was out trolling another forum and i found this:
MelissaJo:


Keep us posted on your experience with the dealer. I work in Chrysler Group PR, and work closely with our Top Care group (the team within customer service that handles higher priority customer service issues). We want to be sure the issues are taken care of.


If you have time, please send me a message with your name, email, VIN and the dealer you are working with now, plus the name of the dealer where you bought your Grand Cherokee.


Thanks!

-Mike Driehorst

Chrysler Group
Can i say the other site? It was his second post and his join date was july 2011. He did send her a pm in his last post. Could it be true?
__________________

__________________
Reply With Quote
  #2  
Old 07-08-2011, 10:54 PM
Long Live the Graphite Ghost

 
Join Date: May 2009
Posts: 13,418
Thanks: 55
Thanked 132 Times in 114 Posts
Rep Power: 542635
robpp has disabled reputation
Re: chrysler rep onboard?

same guy was here.

here and gone/

http://www.jeepgarage.org/showthread...Mike+Driehorst
__________________

__________________
Reply With Quote
  #3  
Old 07-09-2011, 06:34 AM
12167jeep's Avatar
Member
My Jeep: 2011 5.7L WK2
 
Join Date: Jun 2011
Location: Central NY
Posts: 224
Thanks: 0
Thanked 3 Times in 3 Posts
Rep Power: 1415
12167jeep is on a distinguished road
Re: chrysler rep onboard?

Very interesting. He actually get anything done for anyone?
__________________
Reply With Quote
  #4  
Old 07-09-2011, 07:09 AM
Long Live the Graphite Ghost

 
Join Date: May 2009
Posts: 13,418
Thanks: 55
Thanked 132 Times in 114 Posts
Rep Power: 542635
robpp has disabled reputation
Re: chrysler rep onboard?

i think my link is his ony post/

scottina06 does have some engineers contact. they have come over one and had a live chat/
__________________
Reply With Quote
  #5  
Old 07-14-2011, 05:09 PM
Member
 
Join Date: Jun 2011
Posts: 15
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 1207
daniele767676 is on a distinguished road
Re: chrysler rep onboard?

Quote:
Originally Posted by 12167jeep View Post
I was out trolling another forum and i found this:
MelissaJo:


Keep us posted on your experience with the dealer. I work in Chrysler Group PR, and work closely with our Top Care group (the team within customer service that handles higher priority customer service issues). We want to be sure the issues are taken care of.


If you have time, please send me a message with your name, email, VIN and the dealer you are working with now, plus the name of the dealer where you bought your Grand Cherokee.


Thanks!

-Mike Driehorst

Chrysler Group
Can i say the other site? It was his second post and his join date was july 2011. He did send her a pm in his last post. Could it be true?
He sent ma a pm from "Jeepforums" for my stutter problem. He has asked me to send him the details of the issue via email and the VIN and my contact number, and said he will get the Top Care team to call me by ...yeasterday. Which they didn't.
I was suspicious at first, but his email is a "@chrysler.com", plus his profile is on Linkedin with an extensive resume matching his post.

Let's wait and see.

Daniele
__________________
Reply With Quote
  #6  
Old 07-14-2011, 05:43 PM
12167jeep's Avatar
Member
My Jeep: 2011 5.7L WK2
 
Join Date: Jun 2011
Location: Central NY
Posts: 224
Thanks: 0
Thanked 3 Times in 3 Posts
Rep Power: 1415
12167jeep is on a distinguished road
Re: chrysler rep onboard?

Thanks for the update, cant wait to see what happens
__________________
Reply With Quote
  #7  
Old 07-14-2011, 06:34 PM
Long Live the Graphite Ghost

 
Join Date: May 2009
Posts: 13,418
Thanks: 55
Thanked 132 Times in 114 Posts
Rep Power: 542635
robpp has disabled reputation
Re: chrysler rep onboard?

yes please keep us in the loop Daniele. I think he is legit too so maybe good things will come from it/
__________________
Reply With Quote
  #8  
Old 07-14-2011, 06:49 PM
suzieque's Avatar
Senior Member
My Jeep: 2008 3.0L WK
 
Join Date: Jul 2009
Location: Canada
Posts: 1,224
Thanks: 0
Thanked 9 Times in 9 Posts
Rep Power: 3144
suzieque is a name known to all
Re: chrysler rep onboard?

I suspect its not uncommon for company reps to search sites like this.

I recall a post on another site where a dealer service tech was reprimanded for responding to posts. Apparently chrysler found out the dealer service tech was giving advice/opinions and didn't like it.
__________________
2008 WK "S" Limited bright metallic silver, 5 speed W5J400 transmission, June 18/2008 build, 213RE rear differential with 3.73 axle ratio, 245/60R18 Goodyear Fortera tires, NV245 transfer case, 3.0L CRD.
Reply With Quote
  #9  
Old 07-14-2011, 08:00 PM
Immo's Avatar
Moparpalooza Founder

My Jeep: 2014 5.7L SRT8
 
Join Date: Mar 2010
Location: DC via Detroit
Posts: 1,028
Thanks: 86
Thanked 19 Times in 15 Posts
Rep Power: 348930
Immo has a reputation beyond reputeImmo has a reputation beyond reputeImmo has a reputation beyond reputeImmo has a reputation beyond reputeImmo has a reputation beyond reputeImmo has a reputation beyond reputeImmo has a reputation beyond reputeImmo has a reputation beyond reputeImmo has a reputation beyond reputeImmo has a reputation beyond reputeImmo has a reputation beyond repute
Send a message via AIM to Immo
Re: chrysler rep onboard?

Mike is a great guy!
__________________
Current
2014 Black Durango R/T

Past
2010 Modern Blue Jeep SRT-8
2006 Dodge Charger SRT-8


Reply With Quote
  #10  
Old 07-19-2011, 09:46 PM
Member
 
Join Date: Jun 2011
Posts: 15
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 1207
daniele767676 is on a distinguished road
Re: chrysler rep onboard?

Quote:
Originally Posted by robpp View Post
yes please keep us in the loop Daniele. I think he is legit too so maybe good things will come from it/
All,

I can confirm that I have been contacted by the to care team, who's said they receoved the letter with my issues that Mike sent them, and will get back to me in the next 3 days to discuss how to solve the issues. This is very positive, let's see how they come back to me.

Cheers,

Daniele
__________________
Reply With Quote
  #11  
Old 07-20-2011, 05:43 PM
12167jeep's Avatar
Member
My Jeep: 2011 5.7L WK2
 
Join Date: Jun 2011
Location: Central NY
Posts: 224
Thanks: 0
Thanked 3 Times in 3 Posts
Rep Power: 1415
12167jeep is on a distinguished road
Re: chrysler rep onboard?

Thanks for the update. Sounds promising
__________________
Reply With Quote
  #12  
Old 07-20-2011, 09:43 PM
Scottina06's Avatar
JeepGarage Founder
My Jeep: 2014 6.4L SRT8 WK2
 
Join Date: May 2009
Location: Berea, Kentucky
Posts: 49,241
Thanks: 866
Thanked 975 Times in 689 Posts
Rep Power: 7717877
Scottina06 has a reputation beyond reputeScottina06 has a reputation beyond reputeScottina06 has a reputation beyond reputeScottina06 has a reputation beyond reputeScottina06 has a reputation beyond reputeScottina06 has a reputation beyond reputeScottina06 has a reputation beyond reputeScottina06 has a reputation beyond reputeScottina06 has a reputation beyond reputeScottina06 has a reputation beyond reputeScottina06 has a reputation beyond repute
Garage
Re: chrysler rep onboard?

I have very good connections at ChryCo as well if anyone has any problems
__________________

__________________
SCOTT
The HARDER you work...the LUCKIER you are!
2014 REDLINE red Jeep SRT "BLOODIED\BlackOps CFR Edition" 1 of 1
2013 JKU Wrangler 10A-stormtrooper'ed, JW Speaker and more!
Previous JEEP rides-
2013 Jeep Grand Cherokee SRT-deep cherry
2006 Jeep Grand Cherokee Laredo-inferno red



Twitter-The_Jeep_Guy
Instagram-thejeep_guy

Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
I rep JG like no one else!!! SoCalMoparWK Visual Modifications 21 03-22-2012 09:42 AM
Erratic MPG and Distance to Empty in Onboard Computer hamuel2003 Grand Cherokee - WK 3 05-02-2010 12:54 AM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 11:13 AM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community