Originally Posted by myjeep7
So question. If some of us are so unhappy with the vehicle we drive and the dealer either cannot fix the vehicle or does not have the supported software to do so what do we think our options are? We have 3.
#1 trade the vehicle or sell it.
#2 live with the symptom and wait for a fix because we like our "jeep" that much.
#3 start the arbitration process through the factory after 3 repair visits and seek buy back so u don't have to deal with it anymore. Final result not owning a Jeep product until u are satisfied there aren't any other problems. Soon the diesel will be released in a wrangler. What issues will that have? Not sure but Mopar isn't scared to take that leap in order to get a product out there that people want and work with them to fix any issues that may arise that they didn't fix in R&D.
Each of these vehicles have his or her own issues in some way. Some symptoms are similar some are completely different.
Think of this analogy: how many of us have "ever" experienced driving a 8 or 9 speed transmission vehicle in any car we have ever owned prior to this one? No many of us I can promise u. That being said no matter how this transmission acts it WILL feel different to u when up shifting or downshifting at any rate. Not only does the adaptive system have to learn your throttle and braking habits to stay in the optimum gear but you have to learn the vehicle also. These transmissions were developed in order to help adhere to the long term fuel economy goals our government is putting on car manufacturers. This will be an ongoing issue for other manufacturers soon also once they catch up to the Mopar electronics. The electronics in these vehicle have far surpassed most other manufacturers and truth is there are bugs in the software just like my IPhone. They will eventually be worked out but these cars are over 95% controlled by computers now when only 10 years ago that number was less than 80%.
"Your" dealer should road test the vehicle with you confirm the symptom, check for the latest software version installed. If the latest version is installed the adaptive relearn procedure should be done first. This process could take a couple of hrs on the road teaching this transmission how to act "if u get what I'm saying". After that the dealer should road test with u upon pickup to ensure the vehicle is shifting better for u. However keep in mind every time a software update or relearn has been done the vehicle has to learn your driving habits also. Around town or highway etc etc.
If the transmission symptom has not yet been resolved after these steps replacing the transmission valve body replacement has fixed certain symptoms. If after that repair the symptom is still there a transmission should be ordered and the unit replaced regardless of the software there may be a problem in the transmission itself that no software update can fix. Hence the comment about different symptoms at times with different vehicles.
Chrysler jeep is aware of the problems with these units and are working diligently to fix the problems associated with electronics that they have put in these cars.
How do I know this information? I'm fairly sure u have figured out by now lol. Thanks for reading. Sorry it's so long God Bless and happy Jeeping.
I don't think you're stating anything here that the vast majority of owners don't already know and understand. The only thing that makes this transmission shift the way it does (good or bad) is the software, not the fact that mechanically it's an 8 or 9-speed. From a mechanical perspective, there should be nothing that makes shifting feel different from any other transmission.
I also think that everyone more or less understands that in concert with the software, this transmission learns to shift based on your driving habits, and how hard it is to write the software algorithms to cover every possible driving habit. However, some of us question how and why the transmission learns harsh up and downshifting when there's nothing in our driving habits that should be teaching it to do so.
For those with chronic harsh shifting issues that have not been resolved by the adaptive relearn process or valve body replacement (which also requires the adaptive relearn process?) then it comes down to what are the long term mechanical effects of harsh shifting on the transmission? Long term reliability is important and worth worrying about under these circumstances.
Then there's the wide range of results reported by many out here on their own experiences with dealer service departments in trying to get these issues resolved. Some service departments are proactive and really make an effort to fix the problem. Others (at least the majority reported here) truly are, or purposely choose to remain ignorant on diagnostic/repair procedures and software updates even though Chrysler provides current information to them.
Regardless of how well one's dealer service department performs they're only as good as the software updates and fixes made available to them. So that still comes right back to Chrysler and how proactive they've been in finding the solution. If you polled owners out here it's probably a safe bet they'd say that Chrysler has been dragging their feet.