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  #13  
Old 12-25-2014, 04:51 PM
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Re: Class action lawsuit against Chrysler

You are comparing apples to oranges.... But thank you for the laugh!!

Quote:
Originally Posted by macfan View Post
You know that is what people say about the 9 speed in my 2014 Cherokee Limited. Yet I have never had a TSB/Flash done to it and it shifts perfectly.

I do believe people are having trouble with these software/computer controlled transmissions but I don't think the problems are inherent in the transmission but more so with the driver. I can't believe that quality control is so poor with these transmissions that one has problems and the next one down the line doesn't. Since they all run the same software and use the same parts the only difference has to be in the driver. I don't believe my perfect transmission was just the luck of the draw.
I think it has to do with the way I broke it in and my everyday driving habits. Someplace in this forum is a comment from a Service Manager. He said in his experience most of the people having problems with these transmissions have been playing around with the different modes. His best advice was that unless specific conditions call for it to put the transmission in auto and leave it there.

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  #14  
Old 12-26-2014, 09:23 AM
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Re: Class action lawsuit against Chrysler

Count me in!

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Old 12-28-2014, 12:01 AM
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Class action lawsuit against Chrysler

Ha! Make a few lawyers rich IF you win while you as the end consumer will get something laughable unless you're one of the lead plaintiffs. Totally worth it.
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  #16  
Old 12-29-2014, 01:39 AM
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Re: Class action lawsuit against Chrysler

So question. If some of us are so unhappy with the vehicle we drive and the dealer either cannot fix the vehicle or does not have the supported software to do so what do we think our options are? We have 3.
#1 trade the vehicle or sell it.
#2 live with the symptom and wait for a fix because we like our "jeep" that much.
#3 start the arbitration process through the factory after 3 repair visits and seek buy back so u don't have to deal with it anymore. Final result not owning a Jeep product until u are satisfied there aren't any other problems. Soon the diesel will be released in a wrangler. What issues will that have? Not sure but Mopar isn't scared to take that leap in order to get a product out there that people want and work with them to fix any issues that may arise that they didn't fix in R&D.
Each of these vehicles have his or her own issues in some way. Some symptoms are similar some are completely different.
Think of this analogy: how many of us have "ever" experienced driving a 8 or 9 speed transmission vehicle in any car we have ever owned prior to this one? No many of us I can promise u. That being said no matter how this transmission acts it WILL feel different to u when up shifting or downshifting at any rate. Not only does the adaptive system have to learn your throttle and braking habits to stay in the optimum gear but you have to learn the vehicle also. These transmissions were developed in order to help adhere to the long term fuel economy goals our government is putting on car manufacturers. This will be an ongoing issue for other manufacturers soon also once they catch up to the Mopar electronics. The electronics in these vehicle have far surpassed most other manufacturers and truth is there are bugs in the software just like my IPhone. They will eventually be worked out but these cars are over 95% controlled by computers now when only 10 years ago that number was less than 80%.
"Your" dealer should road test the vehicle with you confirm the symptom, check for the latest software version installed. If the latest version is installed the adaptive relearn procedure should be done first. This process could take a couple of hrs on the road teaching this transmission how to act "if u get what I'm saying". After that the dealer should road test with u upon pickup to ensure the vehicle is shifting better for u. However keep in mind every time a software update or relearn has been done the vehicle has to learn your driving habits also. Around town or highway etc etc.
If the transmission symptom has not yet been resolved after these steps replacing the transmission valve body replacement has fixed certain symptoms. If after that repair the symptom is still there a transmission should be ordered and the unit replaced regardless of the software there may be a problem in the transmission itself that no software update can fix. Hence the comment about different symptoms at times with different vehicles.
Chrysler jeep is aware of the problems with these units and are working diligently to fix the problems associated with electronics that they have put in these cars.
How do I know this information? I'm fairly sure u have figured out by now lol. Thanks for reading. Sorry it's so long God Bless and happy Jeeping.
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Old 12-29-2014, 04:46 AM
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Re: Class action lawsuit against Chrysler

It took Jeep/Chrysler over a year to fix their botched N23 recall that toasted all our 4-LO's... and they still haven't technically admitted they broke it in the first place.

Good luck with your trannys.
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  #18  
Old 12-30-2014, 01:22 AM
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Re: Class action lawsuit against Chrysler

That didn't take long to get the factory's attention. Get that checkbook out Chrysler.....

Quote:
Originally Posted by myjeep7 View Post
So question. If some of us are so unhappy with the vehicle we drive and the dealer either cannot fix the vehicle or does not have the supported software to do so what do we think our options are? We have 3.
#1 trade the vehicle or sell it.
#2 live with the symptom and wait for a fix because we like our "jeep" that much.
#3 start the arbitration process through the factory after 3 repair visits and seek buy back so u don't have to deal with it anymore. Final result not owning a Jeep product until u are satisfied there aren't any other problems. Soon the diesel will be released in a wrangler. What issues will that have? Not sure but Mopar isn't scared to take that leap in order to get a product out there that people want and work with them to fix any issues that may arise that they didn't fix in R&D.
Each of these vehicles have his or her own issues in some way. Some symptoms are similar some are completely different.
Think of this analogy: how many of us have "ever" experienced driving a 8 or 9 speed transmission vehicle in any car we have ever owned prior to this one? No many of us I can promise u. That being said no matter how this transmission acts it WILL feel different to u when up shifting or downshifting at any rate. Not only does the adaptive system have to learn your throttle and braking habits to stay in the optimum gear but you have to learn the vehicle also. These transmissions were developed in order to help adhere to the long term fuel economy goals our government is putting on car manufacturers. This will be an ongoing issue for other manufacturers soon also once they catch up to the Mopar electronics. The electronics in these vehicle have far surpassed most other manufacturers and truth is there are bugs in the software just like my IPhone. They will eventually be worked out but these cars are over 95% controlled by computers now when only 10 years ago that number was less than 80%.
"Your" dealer should road test the vehicle with you confirm the symptom, check for the latest software version installed. If the latest version is installed the adaptive relearn procedure should be done first. This process could take a couple of hrs on the road teaching this transmission how to act "if u get what I'm saying". After that the dealer should road test with u upon pickup to ensure the vehicle is shifting better for u. However keep in mind every time a software update or relearn has been done the vehicle has to learn your driving habits also. Around town or highway etc etc.
If the transmission symptom has not yet been resolved after these steps replacing the transmission valve body replacement has fixed certain symptoms. If after that repair the symptom is still there a transmission should be ordered and the unit replaced regardless of the software there may be a problem in the transmission itself that no software update can fix. Hence the comment about different symptoms at times with different vehicles.
Chrysler jeep is aware of the problems with these units and are working diligently to fix the problems associated with electronics that they have put in these cars.
How do I know this information? I'm fairly sure u have figured out by now lol. Thanks for reading. Sorry it's so long God Bless and happy Jeeping.
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  #19  
Old 12-30-2014, 12:17 PM
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Re: Class action lawsuit against Chrysler

Quote:
Originally Posted by myjeep7 View Post
So question. If some of us are so unhappy with the vehicle we drive and the dealer either cannot fix the vehicle or does not have the supported software to do so what do we think our options are? We have 3.
#1 trade the vehicle or sell it.
#2 live with the symptom and wait for a fix because we like our "jeep" that much.
#3 start the arbitration process through the factory after 3 repair visits and seek buy back so u don't have to deal with it anymore. Final result not owning a Jeep product until u are satisfied there aren't any other problems. Soon the diesel will be released in a wrangler. What issues will that have? Not sure but Mopar isn't scared to take that leap in order to get a product out there that people want and work with them to fix any issues that may arise that they didn't fix in R&D.
Each of these vehicles have his or her own issues in some way. Some symptoms are similar some are completely different.
Think of this analogy: how many of us have "ever" experienced driving a 8 or 9 speed transmission vehicle in any car we have ever owned prior to this one? No many of us I can promise u. That being said no matter how this transmission acts it WILL feel different to u when up shifting or downshifting at any rate. Not only does the adaptive system have to learn your throttle and braking habits to stay in the optimum gear but you have to learn the vehicle also. These transmissions were developed in order to help adhere to the long term fuel economy goals our government is putting on car manufacturers. This will be an ongoing issue for other manufacturers soon also once they catch up to the Mopar electronics. The electronics in these vehicle have far surpassed most other manufacturers and truth is there are bugs in the software just like my IPhone. They will eventually be worked out but these cars are over 95% controlled by computers now when only 10 years ago that number was less than 80%.
"Your" dealer should road test the vehicle with you confirm the symptom, check for the latest software version installed. If the latest version is installed the adaptive relearn procedure should be done first. This process could take a couple of hrs on the road teaching this transmission how to act "if u get what I'm saying". After that the dealer should road test with u upon pickup to ensure the vehicle is shifting better for u. However keep in mind every time a software update or relearn has been done the vehicle has to learn your driving habits also. Around town or highway etc etc.
If the transmission symptom has not yet been resolved after these steps replacing the transmission valve body replacement has fixed certain symptoms. If after that repair the symptom is still there a transmission should be ordered and the unit replaced regardless of the software there may be a problem in the transmission itself that no software update can fix. Hence the comment about different symptoms at times with different vehicles.
Chrysler jeep is aware of the problems with these units and are working diligently to fix the problems associated with electronics that they have put in these cars.
How do I know this information? I'm fairly sure u have figured out by now lol. Thanks for reading. Sorry it's so long God Bless and happy Jeeping.
I don't think you're stating anything here that the vast majority of owners don't already know and understand. The only thing that makes this transmission shift the way it does (good or bad) is the software, not the fact that mechanically it's an 8 or 9-speed. From a mechanical perspective, there should be nothing that makes shifting feel different from any other transmission.

I also think that everyone more or less understands that in concert with the software, this transmission learns to shift based on your driving habits, and how hard it is to write the software algorithms to cover every possible driving habit. However, some of us question how and why the transmission learns harsh up and downshifting when there's nothing in our driving habits that should be teaching it to do so.

For those with chronic harsh shifting issues that have not been resolved by the adaptive relearn process or valve body replacement (which also requires the adaptive relearn process?) then it comes down to what are the long term mechanical effects of harsh shifting on the transmission? Long term reliability is important and worth worrying about under these circumstances.

Then there's the wide range of results reported by many out here on their own experiences with dealer service departments in trying to get these issues resolved. Some service departments are proactive and really make an effort to fix the problem. Others (at least the majority reported here) truly are, or purposely choose to remain ignorant on diagnostic/repair procedures and software updates even though Chrysler provides current information to them.

Regardless of how well one's dealer service department performs they're only as good as the software updates and fixes made available to them. So that still comes right back to Chrysler and how proactive they've been in finding the solution. If you polled owners out here it's probably a safe bet they'd say that Chrysler has been dragging their feet.
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  #20  
Old 12-31-2014, 08:37 AM
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Re: Class action lawsuit against Chrysler

Quote:
Originally Posted by myjeep7 View Post

Think of this analogy: how many of us have "ever" experienced driving a 8 or 9 speed transmission vehicle in any car we have ever owned prior to this one? No many of us I can promise u. That being said no matter how this transmission acts it WILL feel different to u when up shifting or downshifting at any rate. Not only does the adaptive system have to learn your throttle and braking habits to stay in the optimum gear but you have to learn the vehicle also.
I don't care if Chrysler offered a 20 speed transmission...one should not develop a rough downshift from just 2nd to 1st after about 5,000 miles. I'm on my second transmission reflash with this vehicle, so that's proof to me Chrysler knows this is an issue. The latest reflash specifically stated a rough 2 to 1 downshift.

Many owners have encountered rough shifting transmissions like mine with their 2014 V6 GC, and to infer it might partially be just an issue with the owners needing to "learn" the drive ability of an 8 speed transmission is just shear nonsense. There's a BIG difference between a nice firm/crisp transmission shift and a shift that feels like someone just rear ended you.
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  #21  
Old 12-31-2014, 10:49 AM
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Re: Class action lawsuit against Chrysler

I'm still experiencing hard shifts when the trans is cold for at least the first 10 minute or so, how does my driving habits contribute to that? I had the last flash done in October, it did fix the dead spot when accelerating but still have hard shift from 2-1 and 1-2 and when cold. It's going back in on Monday for the latest flash.
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  #22  
Old 12-31-2014, 10:56 AM
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Re: Class action lawsuit against Chrysler

I agree will everyone totally. Truth is Chrysler knows they have an increasing response from dealers with customer shifting concerns so they are working to try and correct the issue. Just like other manufacturers are trying to correct their issues with their cars. It is an automobile. Our options are just like I posted in my original response. Keep it and wait for a repair or get rid of it and buy something else with a "normal" transmission in it that hopefully the manufacturer has worked out "all" the bugs in that to.
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Old 12-31-2014, 11:26 AM
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Re: Class action lawsuit against Chrysler

Just give me a vehicle with 3 pedals!
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  #24  
Old 12-31-2014, 11:42 AM
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Re: Class action lawsuit against Chrysler

Whomever said that the owners driving habits is "causing" the harsh shift symptom is inaccurate. The way you drive your vehicle will not cause the harsh 1-2 2-1 shift characteristic. The adaptive system learns your driving style and tries to stay in an optimum gear (out of the 8-9 gears available now) in order to maximize power and fuel economy. For example you can let someone else drive your vehicle for a week then u get back in a drive it and you could quite possibly feel a difference in how it drives or at what RPM it shifts. It won't cause it to shift harshly necessarily it just may shift at different times or values based on rpm and load. This system is very complex and continuously monitors throttle pressure, braking etc. I have seen software updates fix some, valve bodies fix some and ultimately complete transmissions fix some. But in the end they have all been fixed with one repair or the other. Cold symptoms specifically I have not heard of as of yet which is why some vehicles require different levels of repair and doing the same thing for every car with an issue won't fix them all.
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