All: I am moving a comment from WK Rover from the "Want to Cry with Me?" thread to here because I think it warrants its own thread. My experience was the exact same as his.
Originally Posted by WK2 Rover
This morning I went out to my car and found a foot long crack in the windshield! I must have taken a rock hit because there is a very small chip in the window, which seems to have started the crack. In 17.5 years with my old Grand Cherokee nothing like this ever happened, and my 2011 takes a hit in the first few months. Are windshields too thin and fragile these days?
Same thing happened to me. One day I was driving with my wife and she noticed a crack in the lower center part of the windshield. The crack ran from the bottom center up about 12". Like you, I saw I very small chip in the windshield. I, too, would like to know if this is a common problem since it is the first cracked windshield I have suffered in 30+ years of driving.
- Because my Jeep was so new (3 months/2500 mi), I insisted on OEM glass replacement which the insurance company had no trouble authorizing. The difference, I was told, was not that huge.
- The insurance company wanted me to use SafeLite, but told me I was free to use whomever I wanted. Because of the bad rep SafeLite has in this forum, I was leery, so I called several other places. The two local dealerships did not do windshield replacements so I called their subcontractors as well as others. Long story short, SafeLite seemed to be the best option after all so I went with them. They offered to come to my house for the repair (all of the shops did) which I accepted.
- The guy who showed up had been in the business for a long time. When I asked him how he was going to remove it without damaging, scratching, etc., he told me he uses a blade to cut out the windshield but not to worry because he covered any scratches with primer to prevent rusting and the scratches caused by the cutting would be under the new windshield and not visible in any case. I wasn't thrilled with that so I asked if there was another option. He said yes, they could use a wire to remove the windshield but he had not yet been trained. He offered to call someone who was trained and within 45 min that person was at my house and the two had the cracked windshield off in no time, with no scratches anywhere. The new OEM windshield was installed in about 20 min and it looks perfect.
- Lessons Learned. (1) Ask for the wire removal, not the blade. The wire will allow an experienced tech to remove the windshield with no scratches and leaves no marks whatsoever. (2) Order time for the OEM windshield was only a couple of days. Retail was $680 but their cost was considerably less. Total cost of repair was under $500. (3) SafeLite here in Hampton Roads, VA does great work.
2011 Overland 4x4 Hemi
Off Road Adventure II