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Old 11-13-2010, 10:03 PM
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Dealer or jeep's fault

If you get a car. And you have a problem with it after 700 miles, and you bring it in for service and the dealers brakes something while repairing the first issue: who's fault is it?

Jeep for designing, assembling etc... or the dealer.

I mean if the problem would not have been there, The dealer would not have created the other issue.

I have a positive experience from the sales guys at the dealer, and I like jeep, so who do I complain to? Actually, who should I give a "piece of my mind" too.

the issues above have taken 2 weeks of my time(on and off), and money for rentals, etc.
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Old 11-13-2010, 10:21 PM
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Re: Dealer or jeep's fault

If the dealer breaks something while in for warranty work, you talk to the service manager (politely). May I recommend you first tell him/her how much you really like the dealership and that you have the highest regard for their professionalism and good techs, but you have "this little problem" that happened during service. Work with them in good faith and tell them "I trust you can take care of this for me...". Good luck and be tactful because some day you may need them to go to bat for you on something else.
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Old 11-13-2010, 11:27 PM
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Re: Dealer or jeep's fault

2 weeks of your time?
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Old 11-13-2010, 11:46 PM
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Re: Dealer or jeep's fault

Things break regardless of how well put together they are. I wouldn't necessarily blame Jeep on the way they designed that component because it would be built perfectly fine and the dealer used it in a manner it wasn't intended to be used.
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Old 11-14-2010, 07:14 AM
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Re: Dealer or jeep's fault

I commute 1.3 hours one way everyday so for me it is not easy to bring the car to the dealer. Thus 2 weeks. I spent$$$ for a new car because I did not want to have issues.

Tactufulness is good but...when see that someone was so careless about your property that they broke it. And I had to point out that it wash broken.

But they had to remove to fix an issue that the car had already. The chicken or the egg....

Other than that, i really like the car. It looks good. The engine is powerfull, no props with transmission(actually like it) and I am still happy that I am able to own it.
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Old 11-14-2010, 08:47 AM
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Re: Dealer or jeep's fault

There's really two questsions -- who is to blame and who needs to fix it.

The blame is really a philosophical question. Was it designed right? Did Jeep correctly explain how to remove/reassemble it, was the mechanic left-handed.

Who needs to fix it is easy -- the dealer. At this point you are the DEALERS customer, and the dealer is Jeeps customer. The dealer broke it -- the dealer needs to fix it. If he believes it's due to Jeeps poor design, etc (see "blame") then HE, as Jeeps customer, needs to take it up with them.

Don't let the dealer foist you off to Jeep. You don't write a check to Jeep when they fix the car, so Jeep doesn't have any obligation, and they don't really care. The only time you should call Jeep is to complain about the DEALER, not the car.
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Old 11-14-2010, 09:33 AM
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Re: Dealer or jeep's fault

Quote:
Originally Posted by wk2silverbullet View Post
If you get a car. And you have a problem with it after 700 miles, and you bring it in for service and the dealer breaks something while repairing the first issue: who's fault is it?

Jeep for designing, assembling etc... or the dealer.

I mean if the problem would not have been there, The dealer would not have created the other issue.

I have a positive experience from the sales guys at the dealer, and I like jeep, so who do I complain to? Actually, who should I give a "piece of my mind" too.

the issues above have taken 2 weeks of my time(on and off), and money for rentals, etc.
Had that type of problem some years ago.

Dealer told me it was Chrysler's fault for a bad part. Chrysler rep looked and told me it was the dealer's problem to resolve and walked away...........that's what I did from that dealership, 20 years ago. I paid for repair myself; cost me ~$100. Cost dealer my business after that.

Recommend you speak nicely to Service Manager about this. BTW: Hasn't anyone decided that this "failed part" was covered under 3/36 bumper-to-bumper warranty? Chrysler has a customer goodwill policy that they and the dealer can apply to smaller (but potentially damaging) items like this. Perhaps a quiet private conversation with the Service Manager, Saleman, or Owner that guides them in this direction will get you a better degree of satisfaction.

Best of luck.
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