Hey there everyone reading today.
About 3 months ago. I took my perfect 12 Overland with the polished eighteens to the dealer to have an alignment and Oil Change.
I specifically told the Service Advisor at drop-off NOT TO SCRATCH MY RIMS WITH THE ALIGNMENT HEADS. These heads have small claws that are supposed to mount to the inside lip and NOT touch the front of the Rim in anyway. A Ford dealer did this same thing years ago to my Mustang and they replaced the wheels with new ones. So I knew ahead to say something.
Well, when I picked up the car EVERY Rim had some minor scratches and gouges (4) per wheel from the heads. I was pretty pissed. I tried to accept that its a Jeep and they are going to take some abuse anyway. But they were perfect when I first went in.
I know they were perfect because the weekend before I rotated and cleaned them to a shine by hand.
So I showed the Service Manger and he said he would contact me to repair and never did. So I started to live with it and somewhat forgot about it.
So I recently had another oil change since then and they left a ton of oil on the splash pan so the entire underside of the Jeep was splattered with oil.
I got my survey 3 days later and I totally flamed them. Even though the survey was for the latest service and not the first one. So they have now called me from the dealer wanting to fix the Rims. They say they have a "Wheel Guy" and I am not really sure I should have it done since the Jeep rides nice and smooth. They really haven't proven too me that they can really fix anything without screwing it up. So my question is would you guys even have this wheel repair done? Or live with it?
Also, I think everyone in the Service center knows its me and I am somewhat seen as the enemy to them.
Even though I know I have not done anything wrong.
Sorry for the long story.
I added these pics. I remember I was more upset about this because it was a 1 month old car.