Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Grand Cherokee - WK2 - > Trouble Shooting/Problems/Service

Join Jeep Garage Today
Reply
 
Thread Tools Display Modes
 
  #1  
Old 03-16-2013, 09:52 PM
Member
 
Join Date: Sep 2012
Posts: 28
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 616
spw303 is on a distinguished road
Dealer Scratched Rims Opinion Wanted

Hey there everyone reading today.

About 3 months ago. I took my perfect 12 Overland with the polished eighteens to the dealer to have an alignment and Oil Change.

I specifically told the Service Advisor at drop-off NOT TO SCRATCH MY RIMS WITH THE ALIGNMENT HEADS. These heads have small claws that are supposed to mount to the inside lip and NOT touch the front of the Rim in anyway. A Ford dealer did this same thing years ago to my Mustang and they replaced the wheels with new ones. So I knew ahead to say something.

Well, when I picked up the car EVERY Rim had some minor scratches and gouges (4) per wheel from the heads. I was pretty pissed. I tried to accept that its a Jeep and they are going to take some abuse anyway. But they were perfect when I first went in. I know they were perfect because the weekend before I rotated and cleaned them to a shine by hand.

So I showed the Service Manger and he said he would contact me to repair and never did. So I started to live with it and somewhat forgot about it.

So I recently had another oil change since then and they left a ton of oil on the splash pan so the entire underside of the Jeep was splattered with oil.

I got my survey 3 days later and I totally flamed them. Even though the survey was for the latest service and not the first one. So they have now called me from the dealer wanting to fix the Rims. They say they have a "Wheel Guy" and I am not really sure I should have it done since the Jeep rides nice and smooth. They really haven't proven too me that they can really fix anything without screwing it up. So my question is would you guys even have this wheel repair done? Or live with it?

Also, I think everyone in the Service center knows its me and I am somewhat seen as the enemy to them. Even though I know I have not done anything wrong.

Sorry for the long story.

I added these pics. I remember I was more upset about this because it was a 1 month old car.
Attached Images
File Type: jpg P1000501.JPG (98.1 KB, 44 views)
File Type: jpg P1000502.JPG (106.5 KB, 49 views)
File Type: jpg P1000505.JPG (89.1 KB, 48 views)
__________________

__________________
Reply With Quote
  #2  
Old 03-16-2013, 10:00 PM
bill_de's Avatar
Premium Member
My Jeep: 2014 5.7L WK2
 
Join Date: Sep 2012
Posts: 5,474
Thanks: 257
Thanked 257 Times in 228 Posts
Rep Power: 1800510
bill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond repute
Re: Dealer Scratched Rims Opinion Wanted

If the scratches bother you have them fixed. The dealer won't be doing it themselves anyway.

Having managed a few shops years ago, I'd guess that the idea of you being seen as the enemy is in your head, not theirs. Usually, even a customer who really is a problem (I don't think you are in this case) isn't considered the enemy. They are looked at as being nuts.
__________________

__________________
If you need a shoulder to cry on ...

... pull over to the side of the road!

Reply With Quote
  #3  
Old 03-17-2013, 05:20 PM
Angler's Avatar
Member
My Jeep: 2012 5.7L WK2
 
Join Date: Jan 2012
Location: San Antonio, TX
Posts: 280
Thanks: 0
Thanked 3 Times in 3 Posts
Rep Power: 20730
Angler has a reputation beyond reputeAngler has a reputation beyond reputeAngler has a reputation beyond reputeAngler has a reputation beyond reputeAngler has a reputation beyond reputeAngler has a reputation beyond reputeAngler has a reputation beyond reputeAngler has a reputation beyond reputeAngler has a reputation beyond reputeAngler has a reputation beyond reputeAngler has a reputation beyond repute
Re: Dealer Scratched Rims Opinion Wanted

I'd tell the dealer to go ahead and try to restore the rims but if it didn't work then they'd have to replace the rims at their cost.

I take my vehicle to the dealership to have things fixed, not damaged or broken.
__________________
Reply With Quote
  #4  
Old 03-18-2013, 09:58 AM
Member
My Jeep: 2012 5.7L WK2
 
Join Date: Mar 2012
Location: WNY
Posts: 87
Thanks: 0
Thanked 5 Times in 1 Post
Rep Power: 973
jd2012jgc has a reputation beyond reputejd2012jgc has a reputation beyond reputejd2012jgc has a reputation beyond reputejd2012jgc has a reputation beyond reputejd2012jgc has a reputation beyond reputejd2012jgc has a reputation beyond repute
Re: Dealer Scratched Rims Opinion Wanted

Every dealership uses a "wheel guy". These wheel guys have a mobile shop in a truck and they can fix bent or scratched alloy rims. I had 2 wheels on my old Lexus with serious curb rash fixed and the wheels looked brand new.
__________________
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
scratched wheel cloud11244 Trouble Shooting/Problems/Service 14 05-21-2012 05:07 PM
Opinion on Rims s.stevenson87 Visual Modifications 23 02-09-2011 11:32 AM
Scratched black molding jeepin4ever Detailing 5 01-01-2011 10:41 PM
Rims - Need your opinion Angel Suspension/Driveline/Brakes/Wheels/Tires 1 12-18-2010 06:34 PM
waxed and scratched GR33N D3M0N Grand Cherokee - WK 14 05-18-2010 07:21 PM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 05:48 AM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community