Originally Posted by Djv1389
I do not want to believe that is the case they tried replacing the 2 front wheel bearings power steering rack and prop shaft.they wanted help with a hvac tool to hear where the noise is starting or some other tools they do not have.i would like to have faith again in a dealer the one I felt with from 96 closed when they filed for bankruptcy and I realy miss them now.
After they try a couple repairs that don't work they normally have to get STAR and the District manager involved. The District manager would approved the needed repairs after that. It is normal that the District manager does not have contact with the customer. The service manager is the middle man between you and the district manager. If it got to the point of a buyback or something like that than the district manager would contact you.