Originally Posted by ghagen
Well, just got off the phone from the service rep and he explained my vehicle was the most up to date with the software and there was no additional updates needed to fix the shifting issue. He also mentioned the above Bulletin was not for my model which didnt make since since it matched with all the criteria listed.
He was trying to explain it was trying to "learn" the way I drive and it takes some time to do that. I bought the car with 5,000 and he said the shifting inconsistencies came from how the previous owner drove it.
He said he could "reset it" (not sure if he meant the TCM or not) and the service department would have to go through an "initial driving routine" to have it "re learn" back to the factory settings, but they had to do that and not me? Not quite sure why that was the case.
Asked to talk to the technician and the answer I got was "Its too difficult to explain". Attached is the "Initial driving routine" they would need to do to re-set it. 9 pages means they clearly know something is up...
He said my TCM firmware/number/whatever was 68225629-AC. Not quite sure what that number represents.
Any other thoughts on his comments?
I was thinking I would have him "re set" it and do the initial driving to get it back to as close to factory as possible.
I will presume you checked your build date [on drivers doorjam] to see whether your dealer is feeding you a ration of bull excrement or not.
It does seem wierd that you are "up to date" but your Uconnect is downlevel [14.05.03 is current] even though the two aren't related, you'd think they'd have updated you unless you specifically asked them not to.
Dallas is a big area, there may be other dealers in the area a tad more able to spell "customer service" than yours.