I'm driving on my way to work, and at the roundabout, I notice powersteering just die and I fight my way with the streeting to a halt on the edge of the roundabout exit just away from the exit. I have my flashers on and funny enough a cop see this happen. I explained to him I have no idea what happened, no warning, nothing - the engine just died.
I've run about 5,650 KM on this baby and I have no idea what caused this. I proceeded to start her up again and then drove off. I took her to an empty parking lot and drove around for about 15-20 minutes. Seemed fine. Slowly made my way to work and had no issues.
I'm wondering if anyone has faced this? It gave me no warning signal no beep nothing...It just shut off.
I assumed it was possibly the key fob acting up and not being detected. However, I read a thread in my search for a similar problem that said the engine will keep running even if the key fob is across town. It just won't start again without it.
I love my jeep but it's just seemingly been problem after problem. The dealer has been alright with me so far but that's because I've been there so many times that I think they feel sorry for me.
I'm thinking I may look into a lemon case if this problem is not dealt with. I have a 60,000KM warranty and I plan to use it to fix whatever problem this is. However, I have no idea what the problem is. I also want to take a look to see if this could possibly be a lemon or not. I think it's too early to tell but I think it's worth looking into and being prepared just in case.
A little update. I've driven her some more and no repeat. I'd say I clocked about 20-30km extra after work. I will take her to the dealer or atleast call in but considering it hasn't recurred and that today is valentines day I figure I'll wait a day or two.
A little update. I've driven her some more and no repeat. I'd say I clocked about 20-30km extra after work. I will take her to the dealer or atleast call in but considering it hasn't recurred and that today is valentines day I figure I'll wait a day or two.
That's what I'm hoping for. Though I didn't get any error message, so I'm not sure. Hopefully I'll swing in tomorrow before work and see if it logged it. If not I'll have to try and catch it again if it does happen (God forbid).
I'd check the pending as it will store a code in there but not trip the engine light as it has not occured a specific number of times.
As for the problem. I'd look at your key fob recoginition module thing, cam or crank shaft position sensors and connections/wiring.
In my old Jeep (94 ZJ) it would suddenly die while driving and it was a common issue for it to be a failed crank sensor.
Also check your power steering fluid level. If it is low and you were idling around the round-about and turning it could cause an excessive load on the engine causing it to stall out.
I'd check the pending as it will store a code in there but not trip the engine light as it has not occured a specific number of times.
As for the problem. I'd look at your key fob recoginition module thing, cam or crank shaft position sensors and connections/wiring.
In my old Jeep (94 ZJ) it would suddenly die while driving and it was a common issue for it to be a failed crank sensor.
Also check your power steering fluid level. If it is low and you were idling around the round-about and turning it could cause an excessive load on the engine causing it to stall out.
I pretty much regurgitated what you said out to the service staff this morning. They were a) surprised at how much knowledge about this I had and b) now know they don't have any short cuts to find out what the problem is as I want them to provide me these reports.
Originally they were going to keep my vehicle for a day or so but after I mentioned what you said they told me that they'd need it for more time as their "specialist" is not going to be available to do all of that today with his current work load. I know it's bulldonkey but whatever. They said they'd call me Saturday afternoon/evening with the full diagnosis and reports. The dealer claimed it couldn't be the keyfob because he said as long as you started your vehicle with it, it shall remain on until the next time you start up. Even if the batter dies for the fob whilst driving. He said it was a safety feature with the pushstart to avoid the car shutting off whilst driving if there were any keyfob problems.
I'm going to wait and see what happened. I'm quite annoyed with the issues that are already coming out of a vehicle that is not even at 6,000kms on the oddometer. It's not the service centers fault per say. I'm going to see what happens, if anything else "serious" occurs once more, Chrysler USA is going to get an official complaint from me about their vehicle. I love the damned thing, don't get me wrong. But the fact that I have had this issue so early in the vehicles life is not something I should be dealing with...It hurts even more cause I'm a first time jeep buyer. I was extremely excited with my purchase (paid all in cash too) and I still am excited and love my vehicle...but I'm not excited about going in to the dealer every two weeks after they did the TSBs for the RER/GasTankLining/ESC updates. I was wondering and talking to the service center today if any of these issues could be because of these TSBs and he said he doubts it because it's supposed to improve the vehicle not make it worse but there is a chance things went wrong during the TSBs and these little things need mending. At that point I told him "shutting off an engine by itself without any warning whilst in a roundabout...is not a little thing".
The service center tried to get me a replacement vehicle and after 15 minutes told me that they didn't have any left. I had to take a cab (they didn't have a driver or offer to pay my cab fee). I found this ridiculous since I've been constantly taking cabs and facing "no replacement cars available" since I've been going in.
I hate going in and on taddle taling n what not. I am good friends with their Service management and the Sales/Corporate management here in Kuwait. I would feel like it would be abusing my relations with them to force some sort of compensation or effort on their behalf but I'm sorry...This is ridiculous. I have to constantly pay cab fees and waste my time to bring the car in (and on top of that be without a car for several days each time) because they gave me a faulty vehicle (or maybe screwed it up whilst performing the TSBs?).
I this gets settled soon. I'm a very patient person but I'm really starting to lose my patience now. Thanks for listening to this rant and Really...THANK YOU ESCAPE! They know I mean business. I didn't have this technical knowledge prior to your message. Now I've learned some new things that could cause such an issue. I gained a considerable amount of utility from that message. Thank you again!
That Really sucks, I hope they fit it for you and i hope they do something to take care of such a good customer. if it was me, Id deff be saying something about everything to the right person.
Sounds very frustrating Joe but hang in there and hopefully they will eventually sort it out for you. I can't imagine there are many dealers in Kuwait so switching dealers is prob not an option?
Have you double checked the battery connection under the seat? I wonder if it's possible that the connection came loose and just momentarily jumped away from the battery post causing the jeep to die?
I have to agree that the one let down about this vehicle to me is the service (or lack there of) that you get from Jeep. I was given the runaround by a local dealer that took weeks to try to sort out an issue then ended up calling into the customer service line where they said they would open a case and look into it... yeah right... they just called the dealership who's idiotic service manager told them I was crazy so they called me back and essentially told me I was SOL and that there was nothing further they could do. I then asked to speak to a manager but was told by the customer support agent "I have been given authority to decide on this case and there is nothing further we can do" - No manager, no "let me take another look" just "No". Absolutely apauling - this is less than a month after I purchased the Jeep.
A week later I took the same info I had into another dealer and they had it fixed in 30 min. Customer service swore I did not have the feature and completely abandon me and my issue without a second thought.
Thank goodness I found the other local service department that is excellent and somewhat restored my faith, otherwise I would have honestly considered selling and being done with it.
Hope you get get it sorted out soon. Good luck and keep us posted.
Hopefully. Funny enough the sales manager and good friend whom also sold me this jeep called cause he got word that my jeep was in AGAIN! He promised that he would be down the service centers throat until the problem and any other potential issue will be taken care of.
I'm generally a patient guy and a firm believer of good manners prevail over anger but sometimes I feel stretched with my patience. I'll keep you guys posted, I love this jeep too much to give itup! Hopefully my patience will reward me!
It sucks to hear of service centers around the globe with the same customer service issues! There is only one official jeep/dodge/fiat/jeep/mopar dealer here and it's owned by the same gent. So all certified service centers are essentially the same. I'm waiting for the "new and improved" service center to be cracked open. Lots of anticipated potential behind the new available facilities and service technicians/specialists!!
I'm not ready to give her up yet. Not even for an srt8 (I do a lot of offloading)! Worst comes to worst I'll file a lemon case and aim for a complete fix or demand a new and functional overland with the same specs and colour. Maybe this time I'll be able to get saddle black interior instead of the frost beige I currently have!
Mine has done the exact same thing, died 3 times last week while driving, slowing down making a turn, and then dies, took it to the dealer and they couldn't ind anything wrong, same situation as you...
This is a common problem in the WK. It was normally caused by a lack of oil pressure in the transmission odly enough. It happened to my 05 wk many times. I spoke with a jeep master technician who told me to slightly overfill the transmission fluid by about 1/4 to 1/2 of a quart. As skeptical as I was to do this I did it and the problem went away. That was almost 40k miles ago. He said that some times when new or just after a transmission flush there is not enough fluid put in and it cause a lack of pressure and it makes it stall out. Adding the fluid brings it to where its supposed to be and fixed the issue. He said adding a little extra fluid to a trans that is perfectly filled won't hurt anything as long as you don't over do it.
Gents I picked up my vehicle today. It turned out to be a software problem. It wasn't communicating properly with the fuel injection system. Didn't really understand but they fixed it and the problem is gone. Warranty covered it. They even washed and waxed her for me for free. To my understanding because there was a communication issue it didn't pull when I hit gas and the jeep thought it ran out of fuel and shut off. This was my understanding but didn't really understand cause they were throwing a lot of technical terms that I didn't know.
On a side note. I just received a follow up call from the Chrysler group head office in the United Arab Emarites (they oversee the operations for the whole middle east) and they called to check in on my Jeep and just make sure all is okay.
This was a wonderful gesture on their part. Shows me that they actually care about their customers. It doesn't take much to pick up a phone call and follow up, but the fact that my vehicle was mentioned to them and a personal phone call from the Middle Eastern head office came to me just made me smile. +1 for them!
The same thing just happened to me yesterday while going to dinner with Mrs. While in mid turn the engine stalled and the steering wheel locked, luckily there was no traffic and I managed to stop the vehicle before we hit a lamp post. For a car that's less than 6 months old, this is bullshit! My wife won't ride the car again and honestly I don't feel safe driving the car anymore. Took it to the dealership here in Bahrain, let's see what they'll say. From what I know this only happens with the 5.7 V8, can anybody verify that?
Well I'm over here in Kuwait and it happened to me. I can confirm it's the 5.7 Hemi. All I can say is take your jeep right to the dealership and get them to troubleshoot and fix it up ASAP. Tell them you've heard of a case in Kuwait that had an issue with the software/fuel injection system so maybe that should be the first place they check. Also if you're under 6 months, don't pay a dime. It should still be under warranty! I'm sure Bahrain probably provide better warranties than over here. Mine I thought was for 2 years full warranty, turned out to only be a year.
and if they give you any issues, just give Chrysler group in Dubai a call and demand that they settle this issue with their Bahrain branch, because it's simply not acceptable in such a brand new vehicle in this day in age.
The dealer says there's nothing wrong with the vehicle (as expected(. They performed the software update but wouldn't guarantee this will not happen again.
Hmmm sorry I can't be of much help. If I were you I'd demand they get to the bottom of it. I really think there's an issue with the fuel injection system. But that's only bcause you seemed to have the exact same issue I had.
Same thing happened almost ten times to my 12 Jgc overland of course with 5.7hemi and every time i go to the dealer but still the same so i think i am gonna try calling the UAE guys to make a complaint because here Saudi Arabia the dealers seems to be very careless
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