Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Grand Cherokee - WK2 - > Trouble Shooting/Problems/Service

Join Jeep Garage Today
Reply
 
Thread Tools Display Modes
 
  #1  
Old 02-14-2012, 05:30 AM
JoePistone's Avatar
Member
My Jeep: 2011 5.7L WK2
 
Join Date: Nov 2011
Location: Kuwait
Posts: 758
Thanks: 0
Thanked 20 Times in 18 Posts
Rep Power: 73242
JoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond repute
Send a message via Skype™ to JoePistone
Engine stall Whilst Driving

2011 JGC WK2 with the hemi.

I'm driving on my way to work, and at the roundabout, I notice powersteering just die and I fight my way with the streeting to a halt on the edge of the roundabout exit just away from the exit. I have my flashers on and funny enough a cop see this happen. I explained to him I have no idea what happened, no warning, nothing - the engine just died.

I've run about 5,650 KM on this baby and I have no idea what caused this. I proceeded to start her up again and then drove off. I took her to an empty parking lot and drove around for about 15-20 minutes. Seemed fine. Slowly made my way to work and had no issues.

I'm wondering if anyone has faced this? It gave me no warning signal no beep nothing...It just shut off.

I assumed it was possibly the key fob acting up and not being detected. However, I read a thread in my search for a similar problem that said the engine will keep running even if the key fob is across town. It just won't start again without it.

I love my jeep but it's just seemingly been problem after problem. The dealer has been alright with me so far but that's because I've been there so many times that I think they feel sorry for me.

I'm thinking I may look into a lemon case if this problem is not dealt with. I have a 60,000KM warranty and I plan to use it to fix whatever problem this is. However, I have no idea what the problem is. I also want to take a look to see if this could possibly be a lemon or not. I think it's too early to tell but I think it's worth looking into and being prepared just in case.

Anyone face this issue with their jeep? Thanks!
__________________

__________________

2011 JGC Overland. Mineral Gray. 5.7 HEMI. Export Model. KUWAIT.
Reply With Quote
  #2  
Old 02-14-2012, 10:28 AM
JoePistone's Avatar
Member
My Jeep: 2011 5.7L WK2
 
Join Date: Nov 2011
Location: Kuwait
Posts: 758
Thanks: 0
Thanked 20 Times in 18 Posts
Rep Power: 73242
JoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond repute
Send a message via Skype™ to JoePistone
A little update. I've driven her some more and no repeat. I'd say I clocked about 20-30km extra after work. I will take her to the dealer or atleast call in but considering it hasn't recurred and that today is valentines day I figure I'll wait a day or two.

Happy valentines day to you all btw!!


---
I am here: http://maps.google.com/maps?ll=29.342941,48.045769
Sent from my iPhone using Tapatalk
__________________

__________________

2011 JGC Overland. Mineral Gray. 5.7 HEMI. Export Model. KUWAIT.
Reply With Quote
  #3  
Old 02-14-2012, 12:09 PM
AAAA's Avatar
Premium Member
My Jeep: 2011 3.6L WK2
 
Join Date: Jan 2011
Location: Upstate NY
Posts: 2,604
Thanks: 20
Thanked 43 Times in 39 Posts
Rep Power: 1543366
AAAA has a reputation beyond reputeAAAA has a reputation beyond reputeAAAA has a reputation beyond reputeAAAA has a reputation beyond reputeAAAA has a reputation beyond reputeAAAA has a reputation beyond reputeAAAA has a reputation beyond reputeAAAA has a reputation beyond reputeAAAA has a reputation beyond reputeAAAA has a reputation beyond reputeAAAA has a reputation beyond repute
Re: Engine Failure Whilst Driving

Quote:
Originally Posted by JoePistone View Post
A little update. I've driven her some more and no repeat. I'd say I clocked about 20-30km extra after work. I will take her to the dealer or atleast call in but considering it hasn't recurred and that today is valentines day I figure I'll wait a day or two.

Happy valentines day to you all btw!!


---
I am here: http://maps.google.com/maps?ll=29.342941,48.045769
Sent from my iPhone using Tapatalk
Take it in to the dealer and keep us posted. Good luck.
__________________
Reply With Quote
  #4  
Old 02-14-2012, 12:29 PM
JoePistone's Avatar
Member
My Jeep: 2011 5.7L WK2
 
Join Date: Nov 2011
Location: Kuwait
Posts: 758
Thanks: 0
Thanked 20 Times in 18 Posts
Rep Power: 73242
JoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond repute
Send a message via Skype™ to JoePistone
Will do! Hopefully get her in tomorrow morning! Will update you all as soon as I can.


---
I am here: http://maps.google.com/maps?ll=29.353788,48.028859
Sent from my iPhone using Tapatalk
__________________

2011 JGC Overland. Mineral Gray. 5.7 HEMI. Export Model. KUWAIT.
Reply With Quote
  #5  
Old 02-14-2012, 12:45 PM
Member
My Jeep: 2011 3.6L WK2
 
Join Date: Sep 2010
Location: Ottawa, Ontario
Posts: 962
Thanks: 32
Thanked 9 Times in 8 Posts
Rep Power: 2922
Cherodude has a reputation beyond reputeCherodude has a reputation beyond reputeCherodude has a reputation beyond reputeCherodude has a reputation beyond reputeCherodude has a reputation beyond reputeCherodude has a reputation beyond reputeCherodude has a reputation beyond reputeCherodude has a reputation beyond reputeCherodude has a reputation beyond reputeCherodude has a reputation beyond reputeCherodude has a reputation beyond repute
Re: Engine Failure Whilst Driving

The dealer could at least see if the system logged a code about the shutdown.
__________________
2011 GC OL, Natural Green/Frost, QL, ORGII, 430N, Pano, GY WSA
Reply With Quote
  #6  
Old 02-14-2012, 01:54 PM
JoePistone's Avatar
Member
My Jeep: 2011 5.7L WK2
 
Join Date: Nov 2011
Location: Kuwait
Posts: 758
Thanks: 0
Thanked 20 Times in 18 Posts
Rep Power: 73242
JoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond repute
Send a message via Skype™ to JoePistone
Re: Engine Failure Whilst Driving

That's what I'm hoping for. Though I didn't get any error message, so I'm not sure. Hopefully I'll swing in tomorrow before work and see if it logged it. If not I'll have to try and catch it again if it does happen (God forbid).
__________________

2011 JGC Overland. Mineral Gray. 5.7 HEMI. Export Model. KUWAIT.
Reply With Quote
  #7  
Old 02-14-2012, 02:37 PM
Escape's Avatar
Senior Member
 
Join Date: Jul 2009
Location: Michigan
Posts: 1,911
Thanks: 0
Thanked 26 Times in 25 Posts
Rep Power: 113214
Escape has a reputation beyond reputeEscape has a reputation beyond reputeEscape has a reputation beyond reputeEscape has a reputation beyond reputeEscape has a reputation beyond reputeEscape has a reputation beyond reputeEscape has a reputation beyond reputeEscape has a reputation beyond reputeEscape has a reputation beyond reputeEscape has a reputation beyond reputeEscape has a reputation beyond repute
Re: Engine Failure Whilst Driving

There are 3 areas it will store codes.

Historic, Active and Pending.

I'd check the pending as it will store a code in there but not trip the engine light as it has not occured a specific number of times.

As for the problem. I'd look at your key fob recoginition module thing, cam or crank shaft position sensors and connections/wiring.

In my old Jeep (94 ZJ) it would suddenly die while driving and it was a common issue for it to be a failed crank sensor.

Also check your power steering fluid level. If it is low and you were idling around the round-about and turning it could cause an excessive load on the engine causing it to stall out.
__________________
[SIGPIC][/SIGPIC]
Forged, Stroked, Blown, Bottle Fed & More
Reply With Quote
  #8  
Old 02-15-2012, 01:53 AM
JoePistone's Avatar
Member
My Jeep: 2011 5.7L WK2
 
Join Date: Nov 2011
Location: Kuwait
Posts: 758
Thanks: 0
Thanked 20 Times in 18 Posts
Rep Power: 73242
JoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond repute
Send a message via Skype™ to JoePistone
Re: Engine Failure Whilst Driving

Quote:
Originally Posted by Escape View Post
There are 3 areas it will store codes.

Historic, Active and Pending.

I'd check the pending as it will store a code in there but not trip the engine light as it has not occured a specific number of times.

As for the problem. I'd look at your key fob recoginition module thing, cam or crank shaft position sensors and connections/wiring.

In my old Jeep (94 ZJ) it would suddenly die while driving and it was a common issue for it to be a failed crank sensor.

Also check your power steering fluid level. If it is low and you were idling around the round-about and turning it could cause an excessive load on the engine causing it to stall out.
You my friend...are an asset to this community!

I pretty much regurgitated what you said out to the service staff this morning. They were a) surprised at how much knowledge about this I had and b) now know they don't have any short cuts to find out what the problem is as I want them to provide me these reports.

Originally they were going to keep my vehicle for a day or so but after I mentioned what you said they told me that they'd need it for more time as their "specialist" is not going to be available to do all of that today with his current work load. I know it's bulldonkey but whatever. They said they'd call me Saturday afternoon/evening with the full diagnosis and reports. The dealer claimed it couldn't be the keyfob because he said as long as you started your vehicle with it, it shall remain on until the next time you start up. Even if the batter dies for the fob whilst driving. He said it was a safety feature with the pushstart to avoid the car shutting off whilst driving if there were any keyfob problems.

I'm going to wait and see what happened. I'm quite annoyed with the issues that are already coming out of a vehicle that is not even at 6,000kms on the oddometer. It's not the service centers fault per say. I'm going to see what happens, if anything else "serious" occurs once more, Chrysler USA is going to get an official complaint from me about their vehicle. I love the damned thing, don't get me wrong. But the fact that I have had this issue so early in the vehicles life is not something I should be dealing with...It hurts even more cause I'm a first time jeep buyer. I was extremely excited with my purchase (paid all in cash too) and I still am excited and love my vehicle...but I'm not excited about going in to the dealer every two weeks after they did the TSBs for the RER/GasTankLining/ESC updates. I was wondering and talking to the service center today if any of these issues could be because of these TSBs and he said he doubts it because it's supposed to improve the vehicle not make it worse but there is a chance things went wrong during the TSBs and these little things need mending. At that point I told him "shutting off an engine by itself without any warning whilst in a roundabout...is not a little thing".

The service center tried to get me a replacement vehicle and after 15 minutes told me that they didn't have any left. I had to take a cab (they didn't have a driver or offer to pay my cab fee). I found this ridiculous since I've been constantly taking cabs and facing "no replacement cars available" since I've been going in.

I hate going in and on taddle taling n what not. I am good friends with their Service management and the Sales/Corporate management here in Kuwait. I would feel like it would be abusing my relations with them to force some sort of compensation or effort on their behalf but I'm sorry...This is ridiculous. I have to constantly pay cab fees and waste my time to bring the car in (and on top of that be without a car for several days each time) because they gave me a faulty vehicle (or maybe screwed it up whilst performing the TSBs?).

I this gets settled soon. I'm a very patient person but I'm really starting to lose my patience now. Thanks for listening to this rant and Really...THANK YOU ESCAPE! They know I mean business. I didn't have this technical knowledge prior to your message. Now I've learned some new things that could cause such an issue. I gained a considerable amount of utility from that message. Thank you again!
__________________

2011 JGC Overland. Mineral Gray. 5.7 HEMI. Export Model. KUWAIT.
Reply With Quote
  #9  
Old 02-15-2012, 09:42 AM
NHWK05's Avatar
Senior Member
My Jeep: 2005 4.7L WK
 
Join Date: Jun 2009
Location: Hooksett, NH
Posts: 5,111
Thanks: 0
Thanked 13 Times in 13 Posts
Rep Power: 94595
NHWK05 has a reputation beyond reputeNHWK05 has a reputation beyond reputeNHWK05 has a reputation beyond reputeNHWK05 has a reputation beyond reputeNHWK05 has a reputation beyond reputeNHWK05 has a reputation beyond reputeNHWK05 has a reputation beyond reputeNHWK05 has a reputation beyond reputeNHWK05 has a reputation beyond reputeNHWK05 has a reputation beyond reputeNHWK05 has a reputation beyond repute
Re: Engine Failure Whilst Driving

That Really sucks, I hope they fit it for you and i hope they do something to take care of such a good customer. if it was me, Id deff be saying something about everything to the right person.
__________________
-Kyle '05 Dark Khaki (PJT) WK Limited 4.7L V8, '08 Overland Front End, Custom Exhaust, 245/70/17 GY Silent Armors, Bilstein 4600s, K40 Calibre DL Radar Detector/Laser Diffuser, CB.
Wife's Jeep: '06 Jeep Liberty KJ 4x4 2.8L CRD Diesel
Reply With Quote
  #10  
Old 02-15-2012, 11:37 AM
SixZeroFour's Avatar
Member
My Jeep: 2011 5.7L WK2
 
Join Date: Jan 2011
Location: Vancouver BC
Posts: 542
Thanks: 11
Thanked 37 Times in 24 Posts
Rep Power: 54338
SixZeroFour has a reputation beyond reputeSixZeroFour has a reputation beyond reputeSixZeroFour has a reputation beyond reputeSixZeroFour has a reputation beyond reputeSixZeroFour has a reputation beyond reputeSixZeroFour has a reputation beyond reputeSixZeroFour has a reputation beyond reputeSixZeroFour has a reputation beyond reputeSixZeroFour has a reputation beyond reputeSixZeroFour has a reputation beyond reputeSixZeroFour has a reputation beyond repute
Re: Engine Failure Whilst Driving

Sounds very frustrating Joe but hang in there and hopefully they will eventually sort it out for you. I can't imagine there are many dealers in Kuwait so switching dealers is prob not an option?

Have you double checked the battery connection under the seat? I wonder if it's possible that the connection came loose and just momentarily jumped away from the battery post causing the jeep to die?

I have to agree that the one let down about this vehicle to me is the service (or lack there of) that you get from Jeep. I was given the runaround by a local dealer that took weeks to try to sort out an issue then ended up calling into the customer service line where they said they would open a case and look into it... yeah right... they just called the dealership who's idiotic service manager told them I was crazy so they called me back and essentially told me I was SOL and that there was nothing further they could do. I then asked to speak to a manager but was told by the customer support agent "I have been given authority to decide on this case and there is nothing further we can do" - No manager, no "let me take another look" just "No". Absolutely apauling - this is less than a month after I purchased the Jeep.

A week later I took the same info I had into another dealer and they had it fixed in 30 min. Customer service swore I did not have the feature and completely abandon me and my issue without a second thought.

Thank goodness I found the other local service department that is excellent and somewhat restored my faith, otherwise I would have honestly considered selling and being done with it.

Hope you get get it sorted out soon. Good luck and keep us posted.
__________________
Reply With Quote
  #11  
Old 02-15-2012, 02:35 PM
JoePistone's Avatar
Member
My Jeep: 2011 5.7L WK2
 
Join Date: Nov 2011
Location: Kuwait
Posts: 758
Thanks: 0
Thanked 20 Times in 18 Posts
Rep Power: 73242
JoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond reputeJoePistone has a reputation beyond repute
Send a message via Skype™ to JoePistone
Re: Engine stall Whilst Driving

Hopefully. Funny enough the sales manager and good friend whom also sold me this jeep called cause he got word that my jeep was in AGAIN! He promised that he would be down the service centers throat until the problem and any other potential issue will be taken care of.

I'm generally a patient guy and a firm believer of good manners prevail over anger but sometimes I feel stretched with my patience. I'll keep you guys posted, I love this jeep too much to give itup! Hopefully my patience will reward me!

It sucks to hear of service centers around the globe with the same customer service issues! There is only one official jeep/dodge/fiat/jeep/mopar dealer here and it's owned by the same gent. So all certified service centers are essentially the same. I'm waiting for the "new and improved" service center to be cracked open. Lots of anticipated potential behind the new available facilities and service technicians/specialists!!

I'm not ready to give her up yet. Not even for an srt8 (I do a lot of offloading)! Worst comes to worst I'll file a lemon case and aim for a complete fix or demand a new and functional overland with the same specs and colour. Maybe this time I'll be able to get saddle black interior instead of the frost beige I currently have!
__________________

2011 JGC Overland. Mineral Gray. 5.7 HEMI. Export Model. KUWAIT.
Reply With Quote
  #12  
Old 02-15-2012, 02:41 PM
Escape's Avatar
Senior Member
 
Join Date: Jul 2009
Location: Michigan
Posts: 1,911
Thanks: 0
Thanked 26 Times in 25 Posts
Rep Power: 113214
Escape has a reputation beyond reputeEscape has a reputation beyond reputeEscape has a reputation beyond reputeEscape has a reputation beyond reputeEscape has a reputation beyond reputeEscape has a reputation beyond reputeEscape has a reputation beyond reputeEscape has a reputation beyond reputeEscape has a reputation beyond reputeEscape has a reputation beyond reputeEscape has a reputation beyond repute
Re: Engine Failure Whilst Driving

Quote:
Originally Posted by JoePistone View Post
You my friend...are an asset to this community!
THANK YOU ESCAPE!
No problem man!

If I was there we would get it fixed in a hurry, without the dealers BS.
__________________

__________________
[SIGPIC][/SIGPIC]
Forged, Stroked, Blown, Bottle Fed & More
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Sirius h/w failure Rosewood Audio/Visual/Navigation 4 08-07-2012 08:40 AM
Failure # 1 yodamel Trouble Shooting/Problems/Service 10 02-08-2012 09:32 AM
Rattling and stalling whilst driving my jeep Ward Export & Diesel Powered Jeep Models 7 11-29-2011 06:08 AM
Viewing of camera whilst moving forward david scott Audio/Visual/Navigation 4 11-22-2011 08:51 PM
HID Failure Geevis Visual Modifications 17 05-08-2011 08:14 PM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 03:39 AM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community