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  #25  
Old 01-12-2014, 01:21 PM
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Re: Experience with dealers and TSB's

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Originally Posted by bill_de View Post
GC,

Something I don't understand. You spend enough time here to know that updating the radio yourself is very easy and takes about 20 minutes. It seems you are more interested in holding the dealer's feet to the fire than solving at least a couple of the problems.

What's up with that?


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Not my job, it's Chrysler's...and I'm not about to spend my money to fix their mistakes.

And I wouldn't call it "holding the dealer's feet to the fire" by simply asking the dealership to implement several TSBs. If Chrysler indeed does not reimburse the dealerships enough for warranty work provided, again...this is not my problem.

I'm still surprised that there are as many people on the site like you who seem to take the side of Chrysler/Jeep and the dealerships. You've read about the issues I've been having, and some are not minor (transmission). It's not like I'm complaining of loose interior trim, or paint imperfections.

I have legit complaints, and there are TSBs to address my vehicles issues...so why does it have to be so hard to find a Chrysler/Jeep dealership to implement these? It really shouldn't be...I'm not asking for someone's first born for God sakes!

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  #26  
Old 01-12-2014, 01:27 PM
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Re: Experience with dealers and TSB's

My dealer has no problem taking care of these things, but it would require a bit of a road trip for you.
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  #27  
Old 01-12-2014, 01:32 PM
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Re: Experience with dealers and TSB's

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Originally Posted by jacko15 View Post

My dealer has no problem taking care of these things, but it would require a bit of a road trip for you.
I envy you.

If I could only find a Chrysler/Jeep dealership in my area that provides good customer service, and simply re flashes the TSBs my vehicle requires (radio, HVAC, and transmission), I'd be a happy camper again.



We'll see what happens next Tuesday when I drop off my vehicle at this third dealership.
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  #28  
Old 01-12-2014, 02:55 PM
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Re: Experience with dealers and TSB's

GC,

I'm not debating that you have issues that the dealer needs to take care of. But, the uConnect updates are designed for and provided to the owners to do on their own.

What I am saying is that you are more concerned with who does it, than actually getting it done. That's an attitude problem as much as a software problem.

But, to each their own.


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  #29  
Old 01-12-2014, 03:32 PM
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Re: Experience with dealers and TSB's

Quote:
Originally Posted by bill_de View Post

What I am saying is that you are more concerned with who does it, than actually getting it done. That's an attitude problem as much as a software problem.

But, to each their own.
I don't see it that way Bill. Is it not the dealerships job to perform warranty work? Hardly an "attitude" problem asking them nicely to do their job IMO.

For the record, I'm hoping the radio reflash will fix some of the issues I've been having with it (freeze-ups, "service phone", static pops with FM stations, etc.), and as it stands today, my free UConnect subscription has expired. No way in hell I'm going to pay money to renew the subscription with all the issues I'm having with my vehicle.

I do admit though I hold out hope that posting about all my dealership issues will shed some light on the subject for others.

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  #30  
Old 01-12-2014, 04:16 PM
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Re: Experience with dealers and TSB's

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Originally Posted by GCLimited View Post
I don't see it that way Bill. Is it not the dealerships job to perform warranty work? Hardly an "attitude" problem asking them nicely to do their job IMO.

For the record, I'm hoping the radio reflash will fix some of the issues I've been having with it (freeze-ups, "service phone", static pops with FM stations, etc.), and as it stands today, my free UConnect subscription has expired. No way in hell I'm going to pay money to renew the subscription with all the issues I'm having with my vehicle.

I do admit though I hold out hope that posting about all my dealership issues will shed some light on the subject for others.

I think you are confusing 'uConnect' with 'uConnect Access'. The subscription is for the latter. uConnect is something that is a necessary part of the architecture. You should be able to update for free as long as you own the vehicle.


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  #31  
Old 01-12-2014, 05:04 PM
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Re: Experience with dealers and TSB's

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Originally Posted by GCLimited View Post
The front rotors were so bad on both the loaners I received (something I reported back to them when I dropped off the vehicles), the car felt it was unsafe braking at highway speeds, and in addition both cars smelled like ash trays...with ashes all over the center console of one. They were so bad I had to drive with a window open...experiences I never had to deal with receiving loaners from other manufacturers dealerships. You're right about one thing, I would have been better off taking the bus instead.
assuming you didn't purchase a chrysler service contract. if so, you are entitled to up to 5 days rental per service visit. dealer owned service loaners are always on the road with little time for cleaning or maintenance. unless someone brings these issues to their attention, they may never know. good on you for letting them know. this is the main reason why we have no service loaners. if you need a car, we'll rent you one.

Quote:
With an attitude like yours towards your customers, no wonder why a lot of American auto dealerships don't hold a candle to the foreign dealerships. You want to know how to treat your customers? Go to any BMW, Audi, Toyota, or Honda dealership and learn a thing or two.
no attitude from me. i'm just calling you out. you have no idea how i treat my customers.

Quote:
The dealership I bought my vehicle at is one. They wouldn't reflash my radio to the latest version nor the HVAC system for instance. I'm still running v13.19 on my 8.4A, and my climate system still shuts off after a remote start when I open the drivers door...issues clearly stated in Chrysler TSBs. If you really do work at a Chrysler/Jeep dealership, then you'd know what I state is true about those issues.
not sure why they're not addressing these issues. have they asked you/have you offered to demonstrate the symptoms? have you spoken to the service manager about your service concerns?

Quote:
Looks like you didn't read my second post where I later apologized and explained myself. You also don't sound like someone who posts on web sites like these too much. If you did, you wouldn't get your panties in a bunch so easily.
oh, i read it. just because you apologized and explained yourself does not take away the fact that you offended the OP. absolutely no reason for that, IMO.
with over 23,000 posts over the last 10 years on mostly mopar related boards, i think i post plenty. granted, i have not been very active on this board until recenttly. i guess i just have no tolerance for cyber bullies and ethugs.

Quote:
You said don't come to your dealership...now knowing I'm from Massachusetts (since it states that in the upper right-hand corner of all my posts), unless your dealership is located in Mass...your comment is a meaningless threat since the average person doesn't drive out of state for warranty work, and you originally posted only to be a tough guy.

didn't really care where you were from. didn't mean to single you out. really meant anyone with the same mindset.
if you knew me, you'd know i am the polar opposite to "tough guy". lol

BTW, radio software version 13.48.3 should address all of your uconnect issues and the HVAC flash should take care of your remote start/HVAC related issue as well.
good luck

got a link to your transmission issues?
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  #32  
Old 01-12-2014, 05:49 PM
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Re: Experience with dealers and TSB's

Fnkychkn thanks for the words in post 20.
Over the years I have had many vehicles from domestic and foreign manufactures. Without a doubt some dealers were better than others. One thing that seems consistent with them all was the fact that there was a definite relationship between how well I treated them and the extra attention they gave me. I have never experienced a dealer that would intentionally refuse to perform warranty work that was diagnosed as necessary or ignore a tsb for work that was necessary. If a dealer did those things a customers should use the appropriate channel for grievances and problem escalation. Dealers and manufacturers could not stay in business if that was their normal business practice.
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  #33  
Old 01-13-2014, 07:04 AM
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Re: Experience with dealers and TSB's

Quote:
Originally Posted by fnkychkn View Post

assuming you didn't purchase a chrysler service contract. if so, you are entitled to up to 5 days rental per service visit. dealer owned service loaners are always on the road with little time for cleaning or maintenance. unless someone brings these issues to their attention, they may never know. good on you for letting them know. this is the main reason why we have no service loaners. if you need a car, we'll rent you one.
No I did not purchase a Chrysler service contract. In my mind if the tranny were to go on my vehicle under warranty, I would expect Chrysler to either supply me with a loaner/rental the entire time the dealership were to keep the vehicle or supply me with a rental...at absolutely no cost to me. This is how other manufacturers dealerships have treated me in the past when it comes to warranty work...something I never had to pay extra for.

As for the condition of the loaner itself, in the past I've always received loaners that were at least mostly clean inside (I don't appreciate my clothes smelling like smoke all day). Don't really care if the loaner/rental is a couple of years old, just that it doesn't smell like an ash tray and it's driveable. As a point of reference, when my fiance drops her BMW off for warranty work (not a common pratice BTW), she receives a 1 year old or newer BMW as a loaner.


Quote:
not sure why they're not addressing these issues. have they asked you/have you offered to demonstrate the symptoms? have you spoken to the service manager about your service concerns?
Not sure myself either. The only guess I can come up with is because my vehicle has been there for warranty work more than 3 times in a 6 month period, they're just tired of dealing with it. That and I believe their reflashing skills could use improvement. Case in point: When I asked them to reflash the radio, they said no can do until the disc comes in the mail from Chrysler because they had issues with other vehicles crashing their system.

Quote:
oh, i read it. just because you apologized and explained yourself does not take away the fact that you offended the OP. absolutely no reason for that, IMO.
with over 23,000 posts over the last 10 years on mostly mopar related boards, i think i post plenty. granted, i have not been very active on this board until recenttly. i guess i just have no tolerance for cyber bullies and ethugs.
And you don't know me either, I'm no cyber bullie or ethug. I wouldn't have been thanked 24 times just on this site alone if I were. You also have no clue if the OP was "offended" by my name calling, it certainly didn't sound like it from his later posts. For the record, I've been called a lot worse here...water off a ducks back, and I'm certainly not going to make a big issue over it.

Quote:
BTW, radio software version 13.48.3 should address all of your uconnect issues and the HVAC flash should take care of your remote start/HVAC related issue as well.
good luck
Thanks. I hope things work out with this third dealership. I'll be bringing alone the three TSBs and the safety recall notice. The TSBs are for radio update (08-049-13 REV. G), HVAC update (24-002-13), and transmission/TCM reflash (21-007-13 REV. C...I've read there may be a new 4th version).
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  #34  
Old 01-13-2014, 07:38 AM
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Re: Experience with dealers and TSB's

Quote:
Originally Posted by bill_de View Post

I think you are confusing 'uConnect' with 'uConnect Access'. The subscription is for the latter. uConnect is something that is a necessary part of the architecture. You should be able to update for free as long as you own the vehicle.
I believe you're right Bill, thanks for clearing that up for me.

Hopefully though all will be made right when I drop my vehicle off at the new dealership tomorrow, and I won't have to do a thing.

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Old 03-12-2014, 07:26 PM
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Re: Experience with dealers and TSB's

Generally anything that is wrong with a new vehicle under warranty is the responsibility of the dealer and chrysler. They took your money and they know there are problems and will be problems. Most problems they knew about in advance. You can catch more flies with honey, no sense in cutting off your nose to spite your face, but I am not interested in their career or business problems; just get it done; no evasions or excuses.
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  #36  
Old 03-12-2014, 08:24 PM
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I was flat out told by my regular dealer that the 6-8 TSBs I brought to their attention could not be performed because 1. Their laptop once plugged into my car didn't detect that my car needed them and 2. The dealer wouldn't be paid for the work. The W2k site says my vehicle applies and my build date is such that it applies also. I'm going to give them one more shot at it and have a convo with the regular service person I usually see that was off that day and if there's resistance I'm headed to a new dealer. Perhaps their laptops didn't have the latest update so ill give them the benefit of the doubt but the we won't get paid for the work was B.S.
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