Originally Posted by CHALLENGERBIZJET
I was flat out told by my regular dealer that the 6-8 TSBs I brought to their attention could not be performed because 1. Their laptop once plugged into my car didn't detect that my car needed them and 2. The dealer wouldn't be paid for the work. The W2k site says my vehicle applies and my build date is such that it applies also. I'm going to give them one more shot at it and have a convo with the regular service person I usually see that was off that day and if there's resistance I'm headed to a new dealer. Perhaps their laptops didn't have the latest update so ill give them the benefit of the doubt but the we won't get paid for the work was B.S.
The dealership I go to which is a large high volume dealer acts like TSBs are these strange little pieces of information that they rarely look at or ever check in a problem diagnoses. I was in there today for the transmission flash, I tell them the issue of the sluggish up shift and then say and there is also a TSB that address this exact issue and hand it to them. The TSB number or print out then never makes it onto the write up that they send to the techs. The write will something like transmission shifting badly repair. Several hours or days later after the techs have taken the jeep home and road tested it 40 miles get done scratching their heads for the 50th time and I have tried to stuff the TSB down the service mangers throat for the third time, light bulbs go off wow he is complaining about the exact things in this TSB ok we will load the TSB Grrrrrrr Magic the shifting is better now.
Went through the exact same thing a month ago with the XM TSB update, they had my Jeep 5 days for that one. I gave them the TSB after describing the problem and after the third day and my 4th email sending it again and again to the service manager light bulbs go off, wow this weird little TSB thingy is telling us how to fix the exact problem he described. TSB completed problem gone just like Magic.
TSBs are there to help them as a how to for frequently encountered issues why do they have to turn it into this infuriating process just because they are to arrogant to listen to a customer who knows more about the situation then they do.
Its been almost a year and I am still trying to get through these new car clean up issues. Still two more left on the list that are not out yet. External temperature reading that doesn't work or not anywhere near accurate anyway and the HVAC heat that flame broils you. Be nice to knock those out before the one year mark but that probably wont happen.