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  #37  
Old 03-12-2014, 08:28 PM
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Re: Experience with dealers and TSB's

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Originally Posted by CHALLENGERBIZJET View Post
I was flat out told by my regular dealer that the 6-8 TSBs I brought to their attention could not be performed because 1. Their laptop once plugged into my car didn't detect that my car needed them and 2. The dealer wouldn't be paid for the work. The W2k site says my vehicle applies and my build date is such that it applies also. I'm going to give them one more shot at it and have a convo with the regular service person I usually see that was off that day and if there's resistance I'm headed to a new dealer. Perhaps their laptops didn't have the latest update so ill give them the benefit of the doubt but the we won't get paid for the work was B.S.
My guess is they were saying they wouldn't get paid if the computer did not recognize your vehicle as needing the update. The TSBs tell you what version the wiTech software needs to be. Ask them to check.


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  #38  
Old 03-12-2014, 08:59 PM
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Yeah I figured their witeck laptops may not have been updated but if I give specific TSB number and they look them up individually in the computer then don't tell me you won't get paid for it on a brand new vehicle under warranty. Also this time instead of just giving them the TSB numbers I'm coming in with the printed TSBs from W2K.
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  #39  
Old 03-12-2014, 09:25 PM
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Re: Experience with dealers and TSB's

Quote:
Originally Posted by CHALLENGERBIZJET View Post
I was flat out told by my regular dealer that the 6-8 TSBs I brought to their attention could not be performed because 1. Their laptop once plugged into my car didn't detect that my car needed them and 2. The dealer wouldn't be paid for the work. The W2k site says my vehicle applies and my build date is such that it applies also. I'm going to give them one more shot at it and have a convo with the regular service person I usually see that was off that day and if there's resistance I'm headed to a new dealer. Perhaps their laptops didn't have the latest update so ill give them the benefit of the doubt but the we won't get paid for the work was B.S.

The dealership I go to which is a large high volume dealer acts like TSBs are these strange little pieces of information that they rarely look at or ever check in a problem diagnoses. I was in there today for the transmission flash, I tell them the issue of the sluggish up shift and then say and there is also a TSB that address this exact issue and hand it to them. The TSB number or print out then never makes it onto the write up that they send to the techs. The write will something like transmission shifting badly repair. Several hours or days later after the techs have taken the jeep home and road tested it 40 miles get done scratching their heads for the 50th time and I have tried to stuff the TSB down the service mangers throat for the third time, light bulbs go off wow he is complaining about the exact things in this TSB ok we will load the TSB Grrrrrrr Magic the shifting is better now.
Went through the exact same thing a month ago with the XM TSB update, they had my Jeep 5 days for that one. I gave them the TSB after describing the problem and after the third day and my 4th email sending it again and again to the service manager light bulbs go off, wow this weird little TSB thingy is telling us how to fix the exact problem he described. TSB completed problem gone just like Magic.

TSBs are there to help them as a how to for frequently encountered issues why do they have to turn it into this infuriating process just because they are to arrogant to listen to a customer who knows more about the situation then they do.

Its been almost a year and I am still trying to get through these new car clean up issues. Still two more left on the list that are not out yet. External temperature reading that doesn't work or not anywhere near accurate anyway and the HVAC heat that flame broils you. Be nice to knock those out before the one year mark but that probably wont happen.
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  #40  
Old 03-12-2014, 09:41 PM
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It's almost as if they're insulted because you have more info on your car then they do. I will make sure these TSB numbers and printouts accompany my write up so I won't keep wasting time going out there.
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Old 03-12-2014, 09:59 PM
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One of the biggest problems with the whole dealer service experiance is the information and discriptipn of issues we give the service advisor never makes it to the techs. We may give the service advisor a sentense or two concerning the issue and then they pound three nebulous words onto the key board and the techs never get the full understanding of the issue.
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  #42  
Old 03-12-2014, 10:31 PM
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Very true slilvermax but when you come in with a printout and your particular info is highlighted and the diagnosis and fix is right there in black in white,all you do is frustrate the customer and possibly lose business as the service department is the real money maker for the dealer not car sales.
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  #43  
Old 03-12-2014, 10:49 PM
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Re: Experience with dealers and TSB's

Quote:
Originally Posted by silvermax04 View Post
One of the biggest problems with the whole dealer service experiance is the information and discriptipn of issues we give the service advisor never makes it to the techs. We may give the service advisor a sentense or two concerning the issue and then they pound three nebulous words onto the key board and the techs never get the full understanding of the issue.
When it's something that needs a diagnoses, ask to speak to the rep who will work on your vehicle. This is particularly helpful when it's a noise. The service writer will typically write check for noise. A minute describing it to the tech can narrow things down.

The last time I went in for an oil change/tire rotation, I also wanted one TSB done. I brought it in and a copy was attached to the work order. But the service writer put down that the customer wanted the vehicle checked for all TSBs. They wound up doing two additional ones that I didn't need. No harm done, but that extra layer between the customer and the tech is not always helpful. This gets worse when the service writer has no mechanical experience.


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  #44  
Old 03-12-2014, 10:58 PM
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Absolutely agree with you,being vague is never good when talking to the service writer but when you hand them documented info and tell them you're experiencing the symptoms on the TSBs that you have attached to the write up,there should be no issues. More likely then not you don't know which tech will work on your vehicle especially if you don't have a lot of time and they've whisked you off in your loaner until they finish the work. But never tell a customer they won't get paid for the work if its not verified by their witech laptop which may not be not up to date which is the dealers responsibility and don't waste the customers time telling them what they can't do when the TSB says they can and should if the customer is complaining about specific issues tied to the TSB. It's the owners choice to have the updates done if they apply to that vehicle..the sticker for those TSBs should then be placed in the engine compartment for later referral if there are any issues down the road.
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  #45  
Old 03-15-2014, 08:19 AM
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Re: Experience with dealers and TSB's

If it is not mentioned on the service report it does not exist if you complain to CJF. If you join the online MOPAR Owner Connect , you can check exactly what is in your service history.
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  #46  
Old 03-15-2014, 10:06 AM
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Mopar owner connect only tracks regular service or recalls not TSBs. Hopefully if you have them installed it MAY show up in owner connect.
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  #47  
Old 03-15-2014, 10:34 AM
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Re: Experience with dealers and TSB's

owner connect does not show TSBs for your jeep or TSBs that you have had completed. I have had about 5 of them done over the last year and all it says is electrical service. Nothing about what was actually done.
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Old 03-15-2014, 11:04 AM
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Makes sense silver,it would be nice if available TSBs for your vehicle were shown via your VIN. on owner connect.
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