Originally Posted by silvermax04
One of the biggest problems with the whole dealer service experiance is the information and discriptipn of issues we give the service advisor never makes it to the techs. We may give the service advisor a sentense or two concerning the issue and then they pound three nebulous words onto the key board and the techs never get the full understanding of the issue.
truer words have never been spoken.
if your advisor cannot accurately interpret and convey the customer described concern, the chances of a satisfactory repair are poor.