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  #13  
Old 03-27-2013, 07:58 PM
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Re: Factory Service Manual Available?

Well saw in many places that IE 10 does not support SVG so removed the update and now have IE8.

Now takes several minutes to load (was fast before) and get a blank white screen instead of a black one.

SVG seems to be for the wiring diagrams only, everything else displays.

This is really annoying.

Update: it works just fine on my XP/IE8 netbook, brings up the diagrams and all but Win 7/IE8 desktop still refuses to render and takes over a minute to load. Something is very wrong here but do not know what.

Waning: do not hit reload or the TOC gets lost.
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Old 03-27-2013, 10:16 PM
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Re: Factory Service Manual Available?

Works somewhat on my Windows 7 netbook IE9 64 bit... except the screen is way too small. Fully functional on my ancient XP and IE8 laptop... section 8W, where wiring diagrams are typically placed, contains only some power stuff.

Chrysler is still using code that was designed for Internet Explorer 5.5, and a SVG Viewer from Adobe that even Adobe stopped supporting back in 2009. Its common problem with Chrysler manuals.. but shops typically don't update their PCs until they break.

also see http://connectors.dcctools.com/faq.htm

A recent post on another chrysler forum." if you expect the CD to run on a new PC with Windows 7 or Vista you will be in for shock. The CD will not run on a Vista or Win7 OS with Internet Explorer 9, at least not without a lot of work and maybe some $. Don't even think about a Apple computer. I was able to get my CD to run on a 10 year old PC with Windows XP and Internet Explorer 8. I have also been able to get the CD to run with Windows 7 Pro running WIndows XP with Internet Explorer 6 in a VM. But this is only available for Windows 7 Pro and Ultimate, not the typical OS's sold new computers. Both Windows XP and the VM for Windows 7 is a free download (both about 500 MB) from Microsoft.
I called TechAuthority for help and they initially suggested I install Internet Explorer 6 on my new computer . I am not sure that is even possible. And definitely not advisable due to security issues. Internet Explorer 6 is no longer supported by Microsoft.
After some investigation on my part, the major cause of the incompatibility with Windows 7 and any new Internet Explorer is because of the old HTML code and also the use of Adobe SVG for displaying some of the graphics. Adobe abandoned support for the SVG viewer used with the Service Manual the end of 2008. I think the old HTML code is the big issue, though I have not fully investigated it yet. "
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Old 03-28-2013, 10:12 AM
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Re: Factory Service Manual Available?

Waiting for a call back but have now tried on more devices:

Works fine though takes up to five minutes to load on Atom-based netbooks running XP, Windows 7-32, and 7-64 & 2 GB RAM all with IE8 (have to turn off active content blocking though)

New desktop with Windows 8/IE 10 3.8GHz/4GB loads in 30 seconds and works but wiring digrams are blacked out though tries to display the bottom 10 or 20 pixels. Have seen mention that the early Adobe SVG and IE10 are incompatible.

Windows 7-64 desktop did the same thing with IE 10. I unloaded the update which put back at IE 8 & reloaded everything. Now get a white completely blank box and not a black one. This cannot be done from Windows 8 so is of limited value on my Windows tablet.

So I can make it work on some devices (have about everything around here) but not all or current models and is Windows/IE only - not MAC, iOS, Linux, or Android (or Firefox for that matter).

That said this only seems to apply to the wiring diagrams so the proper thing for CJF to do when customers complain is to supply the wiring diagrams in a different format.
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Old 03-28-2013, 02:01 PM
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Re: Factory Service Manual Available?

Do you have some virus scanning thing slowing you down?

My Acer Aspire 1810 netbook running windoze 7 and IE 9 opens within a couple seconds plus CD drive delay. I don't see any of the SVG diagrams. A few seconds to open with my old compaq presario 2200 with XP and IE 8, where all the disgrams are presented.. the diagrams often take a couple seconds to load.

I also have a support request submitted on how to use the CD with Windoze 8, they say they are working on some kind of fix.
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Old 03-28-2013, 02:17 PM
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Re: Factory Service Manual Available?

Never did get a callback so called. Talked to a young lady and apparently they are aware of the problem and are working on "something" that should be ready in a couple of weeks (do not know if print or wiring diagrams or software).

Meanwhile the issue only affects the 2767 SVG images and I am looking into a Unix program that may be able to change SVGs to JPGs. RSN.

Meanwhile if you have ordered the manual. make sure you are on the mailing list to receive notice of whatever "fix" TechAuthority comes up with.

But for now the CD only works partly with Win 8 or IE 10 and may have difficulty with others, SVG (mostly wiring diagrams) do not properly display (and if someone has a fix, please let me know) but text and gif/jpgs do.

Ealier versions (Windows XP, Vista, and 7, IE 6-8) should work.

ps just disabled the "on access" scan and it loaded in about 15 seconds from engine selection on my Aspire 1 netbook. (Win 7 IE 8). I do not like doing this though.
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Old 03-28-2013, 02:21 PM
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Re: Factory Service Manual Available?

And, for those of you that don't want to deal with it, Techauthority has a 30 day money back guaranty.. shipping costs excluded I suspect...
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  #19  
Old 03-28-2013, 02:58 PM
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Re: Factory Service Manual Available?

Well this sucks. I just bought a LockPick for my Nav and I don't want to tear into the dash without looking at a manual. $155 for the service manual on DVD and it doesn't really work?
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Old 03-28-2013, 03:07 PM
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Re: Factory Service Manual Available?

I have enough devices that can run it to make it usable. The whole structure is definately "last century" though - no "print this section" and no Search.

It is annoying but has explinations of all the "P" error codes and criteria plus what it takes to clear and documentation that is not available elsewhere makes it worth while. Will be with me on any road trip. Should others spend $165 for something I would expect to find on a "$3 your choice" table ? That is up to you. Might want to wait for the $19.95 Haynes.

ps the body and entertainment wiring info is already online as .pdfs.
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Old 03-28-2013, 03:32 PM
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Re: Factory Service Manual Available?

Quote:
Originally Posted by padgett View Post
...

ps the body and entertainment wiring info is already online as .pdfs.
Info on removing the radio? Where?
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Old 03-28-2013, 04:20 PM
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Re: Factory Service Manual Available?

Quote:
Originally Posted by Yadkin View Post
Well this sucks. I just bought a LockPick for my Nav and I don't want to tear into the dash without looking at a manual. $155 for the service manual on DVD and it doesn't really work?
I hear yah. Dash and radio take a aparts as well as audio diagrams can be found on WK2jeeps.com. Dunno if they have 2014 MY stuff.
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  #23  
Old 03-28-2013, 06:34 PM
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  #24  
Old 03-28-2013, 10:21 PM
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Re: Factory Service Manual Available?

Been playing with it some more & looks like it loads and accesses a lot of things into memory and the hard disk & not just on the CD. I tried just exempting only the CD from scanning instead of turning the scanner off and load time went back through the roof.

Wonder if Chrysler knows they are selling software that can't work properly on a new PC or Tablet and you have to turn off any antivirus or it takes whole minutes to load ?

Of course it might just be Hanlon's razor. May be a market here.
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