Originally Posted by not_too_shabby
Will so if the dealer is not running 14.01 do they not see the transmission update?
Good question... the dealers are given advanced notice of WiTech upgrades and they need to look at that notice every single time they access the service system. So it is pretty rare that they wouldn't know that they needed to be at that version when it is released.
Plus, the TSB actually reminds the dealers they need to be running the new version.
I would imagine that it will show the update but not allow them to complete it properly...
The key here though, is that people are being turned away with "we don't have that update" and the premise behind that statement is actually false. Every dealer has it or none do and as people have received the update, clearly it is available.
If I was to put it in easy IT terms, all Chrysler programming is cloud based... they only have user portals and wifi devices. So either they are connected to the cloud or they are not, there is no grey area. Hence my passionate response on the subject.
I guess what I am trying to say is if they didn't have the latest WiTech software, they need to. This TSB would have just reminded them and they could have installed the upgrade in a matter of minutes. It would not prevent them from knowing what needed to be done for the sake of the customer!
...and hey, in the service industry, who is more important than the customer?