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  #1  
Old 06-25-2014, 01:53 PM
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Found Damage When Installing Tow Hooks

I purchased a brand new 2014 Grand Cherokee Limited a little bit before the new year. Basically as bare of a limited as available but a limited nonetheless.

This past weekend I decided to install OEM tow hooks and a hitch. That's when I discovered some damage on the front bumper support beam.

This is the front passenger side:



This is the undamaged driver side:


These tabs are right above the tow hook mounts. The bumper is completely intact with zero damage. So this happened either in final assembly or later on and had the lower plastic replaced. I figure if the impact was enough to bend the beam a little, it would probably leave a mark on the plastic as well.

I understand that this is completely minor and pretty much has no affect on anything but it's just kind of the principle of it all. I paid a lot of money for a brand new, undamaged Jeep and I expect it to be in perfect shape. I am not naming the dealership because unless it happened on their lot, there would have been no way for them to see it either. I don't think they pull bumpers off on every new car that comes in, that would be a little ridiculous. I have an appointment with them and a manager is supposed to take a look at it.

What do you all think they will do? Ideally, I just want them to replace the beam and we will all be on our way. I really don't want them to bend it back and then just touch it up. I can do that myself just as easily. If they turn this down, that's probably exactly what I will be doing, sanding the rusted area down, maybe bending back into shape, a good primer and a little bit of paint.

Like I said, this is just something I found and thought it was a bit interesting. Has anything like this happened to anyone else here before? I'm kind of curios to know how many new cars have minor hidden damages likes this.

I guess we'll see what happens after they look at it.
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File Type: jpg IMG_20140622_132617.jpg (580.3 KB, 318 views)
File Type: jpg IMG_20140622_132631.jpg (573.8 KB, 318 views)
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Old 06-25-2014, 02:13 PM
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Re: Found Damage When Installing Tow Hooks

I would be upset when I would think on the principle, but the reality is that it is no big deal. Replacing that beam will be quite the undertaking and I would think not worth it. Many parts will have to be disturbed and you run the risk of screwing something up more than it was before. If it were me and there was no functional harm - I would let them bend it back and paint it. Make them responsible for the repair and be done with it. Get out and enjoy the truck.
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Old 06-25-2014, 02:19 PM
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Re: Found Damage When Installing Tow Hooks

I figured I would at least bring it to their attention. We'll see what they decide to do with it. It didn't seem like it was all that much work to replace that beam but I didn't really look to see how it was mounted. From what I saw in a quick glance while installing the tow hooks, the full bumper needs to be pulled off and then the beam is held on by two bolts plus the tow hook bolts that go through it.

Even bringing it in for them to take a better look at is not an inconvenience for me. I have to go back there anyways to have the hitch wiring activated.
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Old 06-25-2014, 02:46 PM
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Re: Found Damage When Installing Tow Hooks

This could have happened before the bumper was installed. If the tabs have no function once the Jeep is assembled, put the tow hooks on and reassemble your vehicle. Having somebody mess with Jeep for the principle of the thing may give you a feeling of accomplishing something, but what?


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Old 06-25-2014, 02:54 PM
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Re: Found Damage When Installing Tow Hooks

Tow hooks are already on, super easy install actually. I completely agree that the damage is very minimal and pretty much has zero affect on anything structurally. The rust that is forming in the damaged area will definitely need to be taken care of though.
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Old 06-25-2014, 03:01 PM
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Re: Found Damage When Installing Tow Hooks

Then, where are the pictures of the installed tow hooks.


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Old 06-25-2014, 03:13 PM
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Re: Found Damage When Installing Tow Hooks

Don't have any good pictures of the install just yet but here are a couple of pictures that I do have of the hitch install and me making use of the front tow hooks.

Mid install:


Finished install of hitch:


Making use of the tow hooks:
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File Type: jpg 20140622_161153.jpg (554.2 KB, 318 views)
File Type: jpg 20140622_211256.jpg (525.0 KB, 274 views)
File Type: jpg 20140622_211245.jpg (520.0 KB, 304 views)
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Old 06-25-2014, 03:27 PM
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Re: Found Damage When Installing Tow Hooks

Thanks. That's the best use of a tow hook!


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Old 06-25-2014, 03:32 PM
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Re: Found Damage When Installing Tow Hooks

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Old 06-25-2014, 03:37 PM
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Re: Found Damage When Installing Tow Hooks

He wanted to hang out outside while I was finishing cleaning everything up. Didn't want him running off to meet other dogs that might be out for a walk so I used the tow hooks. That will probably be the main use for those. He's harmless but it can get a bit intimidating when 100+ plus pounds of German Shepherd is coming at you.

Edit: I'll have to make sure not to do that. ^
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Old 06-25-2014, 05:03 PM
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Re: Found Damage When Installing Tow Hooks

Quote:
Originally Posted by Roman2179 View Post
Tow hooks are already on, super easy install actually. I completely agree that the damage is very minimal and pretty much has zero affect on anything structurally. The rust that is forming in the damaged area will definitely need to be taken care of though.
Wire brush and a can of Rustoleum undercoating spray?

Unless the dealer will do it for you for good will...
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Old 06-25-2014, 09:20 PM
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Re: Found Damage When Installing Tow Hooks

I'd rather have them fix it. I'll fix it if they decide they don't want to. I guess I wouldn't blame them, it's been seven months since I bought it. So we'll see what they say when I bring it in.
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