I purchased a brand new 2014 Grand Cherokee Limited a little bit before the new year. Basically as bare of a limited as available but a limited nonetheless.
This past weekend I decided to install OEM tow hooks and a hitch. That's when I discovered some damage on the front bumper support beam.
This is the front passenger side:
This is the undamaged driver side:
These tabs are right above the tow hook mounts. The bumper is completely intact with zero damage. So this happened either in final assembly or later on and had the lower plastic replaced. I figure if the impact was enough to bend the beam a little, it would probably leave a mark on the plastic as well.
I understand that this is completely minor and pretty much has no affect on anything but it's just kind of the principle of it all. I paid a lot of money for a brand new, undamaged Jeep and I expect it to be in perfect shape. I am not naming the dealership because unless it happened on their lot, there would have been no way for them to see it either. I don't think they pull bumpers off on every new car that comes in, that would be a little ridiculous. I have an appointment with them and a manager is supposed to take a look at it.
What do you all think they will do? Ideally, I just want them to replace the beam and we will all be on our way. I really don't want them to bend it back and then just touch it up. I can do that myself just as easily. If they turn this down, that's probably exactly what I will be doing, sanding the rusted area down, maybe bending back into shape, a good primer and a little bit of paint.
Like I said, this is just something I found and thought it was a bit interesting. Has anything like this happened to anyone else here before? I'm kind of curios to know how many new cars have minor hidden damages likes this.
I guess we'll see what happens after they look at it.