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  #13  
Old 01-31-2012, 12:26 PM
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Re: Full Engine Replacement

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Originally Posted by armoredsaint View Post
i would always be concerned that they put all the correct bolts,clamps, washers etc back in the right places. good luck - let us know how it goes.
Yep, those are the some of the same concerns I have, but this dealer has been pretty great so far and I guess I just have to hope that continues.
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  #14  
Old 01-31-2012, 01:26 PM
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Re: Full Engine Replacement

and make sure they align your hood correctly, i assume they need to take it off for clearance?
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Old 01-31-2012, 03:08 PM
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Re: Full Engine Replacement

chances are they won't re-set your odometer since you still have 13k miles on the chasis and drivetrain. But from the way your describing it you will have a brand new motor from the factory with 0 miles on it.
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  #16  
Old 01-31-2012, 03:20 PM
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Re: Full Engine Replacement

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Originally Posted by kelvar13 View Post
chances are they won't re-set your odometer since you still have 13k miles on the chasis and drivetrain. But from the way your describing it you will have a brand new motor from the factory with 0 miles on it.
Right, they won't reset the odometer b/c as you said there are parts of the vehicle that will still have those miles on it, but I'll always know that I got 13,000 free miles from Chrysler.
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Old 02-02-2012, 04:58 PM
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Re: Full Engine Replacement

Well I'm getting my Jeep back this evening with a brand new engine and a free wax and interior detailing. I'll make sure to let everyone know how it goes.

I can't say enough good things about Bettenhausen Chrysler Jeep in Orland Park. Although this was not the best experience they really did their best to take care of me. That will all change it the engine dies on me again though, haha.
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Old 02-02-2012, 10:22 PM
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Re: Full Engine Replacement

Sounds like the dealer did rght by you and understands the importance of customer service. It's not the dealer's fault this happened but it sounds like they did a good job of alleviating a lot of the stress. I'd stick with them.
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Old 02-03-2012, 09:36 AM
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Re: Full Engine Replacement

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Originally Posted by Angler View Post
Sounds like the dealer did rght by you and understands the importance of customer service. It's not the dealer's fault this happened but it sounds like they did a good job of alleviating a lot of the stress. I'd stick with them.
Yeah they really did and have done so every other time I have brought the Jeep in for service or an oil change. They really go above and beyond.

I think the best part is the offer a courtesy loaner right off the bat and if they don't have one there, they have Enterprise down the street come and pick you up. At the end of the rental period you just have to drop the rental at their dealership and they take care of getting it back to Enterprise.

The jeep was fully detailed last night and it was nice to be back in it again. Last night I drove it about 30 miles on the highway for my hockey game and with no issues.
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Old 02-06-2012, 11:20 AM
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Re: Full Engine Replacement

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Originally Posted by tmw1582 View Post
Yeah they really did and have done so every other time I have brought the Jeep in for service or an oil change. They really go above and beyond.

I think the best part is the offer a courtesy loaner right off the bat and if they don't have one there, they have Enterprise down the street come and pick you up. At the end of the rental period you just have to drop the rental at their dealership and they take care of getting it back to Enterprise.

The jeep was fully detailed last night and it was nice to be back in it again. Last night I drove it about 30 miles on the highway for my hockey game and with no issues.

Sorry to hear of your misfortune. Let's hope it was just a one time thing. I think the service you received was great. It's dealers like yours that go above and beyond that brings people back into the dealer IMO. You will always have brand loyolists but most people just appreciate the service they get.

Good luck with the new engine.
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  #21  
Old 02-10-2012, 11:49 AM
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Re: Full Engine Replacement

Had the Jeep back for a week now and no issues so far, knock on wood. I'll continue to update with any issues or hopefully non issues.
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Old 02-10-2012, 11:50 AM
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Re: Full Engine Replacement

Thumbsup tmw, glad to hear it.
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  #23  
Old 02-11-2012, 05:44 AM
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Re: Full Engine Replacement

You should be alright with the new engine. I have a relative that bought a new Tacoma a few years ago and took it into the dealership for its first oil change. She left and got about 3 miles down the road and the thing locked up on her. Mechanic forgot to put oil in it! They replaced the engine (I would've made them give me a new truck) and that was 70,000 miles ago with no problems. Things like this is why I no longer trust my vehicles at any dealership, quicklubes, or mechanic I don't know.
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