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Old 03-09-2014, 12:00 PM
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Getting Nervous

I have a post about my previously ordered Brand New 2014 Summit DOA Today 2/22/2014. I have been searching the Internet for answers and just keep coming up with all sorts of problems with the 2014 JGC. The dealer ordered another vehicle for me but I am really getting concerned that the 2014 JGC Summit is juts not a good car.

Does anyone know where we can access the Chrysler Star cases for 2014 JGC? Also how about the TSB? I am really concerned that I will have lots of problems and that even if there is a fix the dealer won't know how. Saw the following on youtube:

Wondering what alternative vehicles might be almost as good feature-wise. I really like the Summit. Anyone with zero problems in 2014 Summit?

Suggestions?
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Old 03-09-2014, 12:04 PM
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Re: Getting Nervous

Jeep Grand Cherokee WK2 - Grand Cherokee Service Bulletins and Recalls


You can link to wk2jeeps.com from the bottom of every page on Jeep Garage.


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Old 03-09-2014, 12:13 PM
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Re: Getting Nervous

Thanks Bill
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Old 03-09-2014, 02:15 PM
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Re: Getting Nervous

I take it that your original vehicle that you posted about a groaning noise and blue smoke those issues were serious enough the dealer decided to order another one for you. Now is the dealer ordering a new vehicle from the factory or locating one if locating my advice is look for an August or later build to get the updated electronics/features that happened around that time and actually designated as a 2014.5 model.

Like me you probably have read a lot of posts on here by various people having minor to major issues with their GC but I have not read a lot of posts with your exact issues for the hemi models. In fact the Hemi owners have been much quieter about issues than us V6 owners though some of that is probably due to V6 sales being much higher and the V6 having a different but very similar 8 speed that they are still getting the programming right with. Now I would think and hope that the next Jeep won't have problems as severe as your first one but if you do go for the Jeep it would be prudent to give it a thorough look over and test drive before accepting it.

You didn't really list what you want in a vehicle or expect from it but here are some competitors you may want to look at -
BMW X5
Acura MDX
Audi Q7
Ford Explorer higher end models
VW Toureaq(sp?)
Mercedes ML
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Old 03-09-2014, 04:03 PM
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Re: Getting Nervous

Just spend some time behind the wheel of a few different cars, use all the features, browse the electronics, and once you know which vehicle...always drive multiple iterations of the same car.

I've identified problems I wouldn't have otherwise noticed by driving two exact copies of the same car. Look at every door jam, seam, the paint, open an close all powered and non-powered items. If you spend an hour or two going over a vehicle, you can probably rule-out a good majority of TSBs that have been issued. Drivetrain is always hard, but cycling through the gears, every gear, using all modes, driving city / highway, and checking avg. / instant mileage will give you a little piece of mind initially.
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Old 03-21-2014, 12:50 AM
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Re: Getting Nervous

An important thing to remember is that Jeep owners are a bit more communicative online than most SUV owners so you are bound to find more comments and reviews. Not sure about your specific issues but my 11/6/13 built 2014 Summit Hemi is awesome. Nothing major to report for problems. Just the satellite antenna TSB and a couple small things. This vehicle looks awesome, drives like a dream and the technology is not just a collection of features it actually is unbelievably practical and useful in how Chrysler/Jeep implemented it as a package. Definitely get a later build date, I suggest 8/26+ and I would get the Hemi as it's tranny is rock solid. The V6 tranny is fine it's just going through a few (not a ton) first year teething adjustments. Remember, all brands have issues. It's always a small percentage but they tend to be very vocal. I say, have fun with your new Jeep!
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Old 03-21-2014, 08:27 AM
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Re: Getting Nervous

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Originally Posted by 14SummitHemi View Post
An important thing to remember is that Jeep owners are a bit more communicative online than most SUV owners so you are bound to find more comments and reviews.
I am extremely happy with my Jeep. But when reading the statement above two things came to mind.

First, are there any statistics to back up the assertion that Jeep owners are more communicative online?

Second, if it is true, could it be because they have more to complain about?


Just wondering ... out loud.


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Old 03-21-2014, 08:42 AM
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Re: Getting Nervous

Just from what I see. Don't see as many forums that are as well visited. I think it stems from Jeeps being so tinkered with and the non-tinkerers get to piggy back on that online community. Let's be honest, Chryslers, Mopars, Jeeps have always been edgier and quirkier.
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Old 03-23-2014, 05:24 PM
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Re: Getting Nervous

One thing I always look for is how much information is available online and how active the forums are. For me that was part, the 5,000 lb towing capacity with a V6 was part, and that the specs read like a sports car was part. Since then I have come to appreciate a lot of the amenities a post-2010 car has.

Of course nothing is worth than a convert and while the bulk of my cars were made by people from Flint and Pontiac, the two most recent are MOPARs (even if one was made in Germany).
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Old 03-23-2014, 07:43 PM
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Coming out of a 2011 Ford Explorer, you should read the chatter on explorerforums.com and the number of legitimate complaints and issues owners had and continue to have 3 years post launch. I've only had my 1\14 build for a month but I would take half of these "issues" over what I had with the explorer. I even had one dealer refuse to even touch the car because Ford wouldn't pay them as they had the fix the same thing 8 times
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Old 03-23-2014, 07:49 PM
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Re: Getting Nervous

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Originally Posted by qnsexplr View Post
I even had one dealer refuse to even touch the car because Ford wouldn't pay them as they had the fix the same thing 8 times
That is an excellent point. Chrysler does take ownership, from my experience, and support the dealers financially in supporting the customer. Cars, computers, appliances, whatever...Support does matter!
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Old 03-24-2014, 10:00 AM
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Re: Getting Nervous

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Originally Posted by 14SummitHemi View Post

Chrysler does take ownership, from my experience, and support the dealers financially in supporting the customer. Cars, computers, appliances, whatever...Support does matter!
I don't know if I agree with this statement...especially when it comes to getting TSBs implemented.

It was like pulling teeth getting a jeep dealership to do TSB work for me...took a formal complaint to Chrysler, and for them to locate a dealership in my area that would do the work.

In my experience, the dealership network is Chryslers biggest weak point.
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