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  #145  
Old 07-01-2014, 08:35 PM
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Re: Getting "Vehicle phone requires service message"

My wife's 2014 GC started getting this message right after I upgraded the uconnect software to the latest version out in June. In two weeks, the message has popped up three times. I guess a new radio is needed.
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  #146  
Old 07-02-2014, 06:48 AM
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Re: Getting "Vehicle phone requires service message"

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Originally Posted by Bman View Post
My wife's 2014 GC started getting this message right after I upgraded the uconnect software to the latest version out in June. In two weeks, the message has popped up three times. I guess a new radio is needed.

What version do you have it updated to? Also, give it a little bit of time before making the appointment to have dealer look at. People have been known to get this and then it go away about a week later.


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  #147  
Old 07-02-2014, 09:50 AM
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Re: Getting "Vehicle phone requires service message"

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Originally Posted by Bman View Post
My wife's 2014 GC started getting this message right after I upgraded the uconnect software to the latest version out in June. In two weeks, the message has popped up three times. I guess a new radio is needed.
Quote:
Originally Posted by SnoFire View Post
What version do you have it updated to? Also, give it a little bit of time before making the appointment to have dealer look at. People have been known to get this and then it go away about a week later.


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Im pretty sure that if you have updated, and still receive the message, then you need to have it replaced. The updates were supposed to fix this.
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  #148  
Old 07-02-2014, 10:34 AM
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Re: Getting "Vehicle phone requires service message"

Radio replacement is not a guarantee. I have all updates and a new radio but still get the message. My next step is to push at checking the antenna connection or replacing the antenna.

This issue has been with my GC since delivery in Nov 2013. It does not appear to affect anything else, but is a very obvious nuisance.
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  #149  
Old 07-02-2014, 11:30 AM
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Getting "Vehicle phone requires service message"

They did an update for me about 3 weeks ago.. And I haven't had that message anymore. B4 that it was on everyday.. So hopefully that worked


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  #150  
Old 07-02-2014, 04:26 PM
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Re: Getting "Vehicle phone requires service message"

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They did an update for me about 3 weeks ago.. And I haven't had that message anymore. B4 that it was on everyday.. So hopefully that worked

It took about 3 weeks before my error message returned. After 12 weeks, it is fairly regular now.

Good luck, I hope yours holds.
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  #151  
Old 10-19-2014, 08:08 PM
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Re: Getting "Vehicle phone requires service message"

I have had the same issue with my 2014 Grand Cherokee Overland since I bought it. It's 11 months old and I have taken it to 2 different Jeep dealers with no success. The dealer I purchased it from replaced the radio/nav unit after 2 months and it seemed to fix the problem. However, 2 days ago I had the error return. The second dealer performed a software upgrade on 10/17/14 but the message appeared 4 times on 10/19/14. Needless to say, I will be calling the second dealership on Monday.
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  #152  
Old 10-19-2014, 09:03 PM
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Re: Getting "Vehicle phone requires service message"

Mine was finally fixed when they replaced the wiring. They finally figured out that simply changing the radio wasn't working (after 4 times).


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