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  #13  
Old 06-11-2013, 09:27 PM
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Re: Getting "Vehicle phone requires service message"

After doing UNREGISTER and REGISTER again everything went back to normal (at least for the couple of last days didn't see the error). Also seems like the UConnect is much more responsive.

Knock on wood. Hoping that in my case that wasn't a hardware issue.
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  #14  
Old 06-22-2013, 05:18 PM
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Re: Getting "Vehicle phone requires service message"

Just started getting this message yesterday (rt around 500 miles), will try that engineering reset and report back. Agree with Rokie303, appears to be tied somehow to 911 feature (that button on rearview mirror is illuminated following error message on UConnect screen).
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  #15  
Old 06-22-2013, 06:09 PM
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Check your engine bay grounds folks....just below the pcm on the left side of the engine bay
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  #16  
Old 06-22-2013, 08:13 PM
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Re: Getting "Vehicle phone requires service message"

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Originally Posted by Scottina06 View Post
Check your engine bay grounds folks....just below the pcm on the left side of the engine bay
Can somebody post a photo where the grounds are located? Would greatly appreciate.
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  #17  
Old 07-10-2013, 01:57 PM
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Re: Getting "Vehicle phone requires service message"

I just got this error today. After 4400 almost entirely trouble free miles. I would check the grounds but I'm not sure where that is... I would love to avoid bringing the car to the dealer - I guess I'll also try the engineering reset. Bummer.
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Old 07-18-2013, 09:16 AM
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Re: Getting "Vehicle phone requires service message"

I also got this error. Error stays on the screen for 5 seconds and disappears. Once a day I see this error. Also red light is illuminated in rearview mirror for 3-4 minutes and then disappears after 3-4 minutes. I do not have any navigation problems and it shows the correct location of the vehicle on the map. I will be taking the vehicle to the service tomorrow and lets see what they say. I will let you guys know if they can find something.
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  #19  
Old 07-18-2013, 09:20 AM
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Re: Getting "Vehicle phone requires service message"

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Originally Posted by Seaside View Post
I also got this error. Error stays on the screen for 5 seconds and disappears. Once a day I see this error. Also red light is illuminated in rearview mirror for 3-4 minutes and then disappears after 3-4 minutes. I do not have any navigation problems and it shows the correct location of the vehicle on the map. I will be taking the vehicle to the service tomorrow and lets see what they say. I will let you guys know if they can find something.

When you get the message hit the assist button. This will let you know if the phone is working or not. If it is, go ahead and connect. A uConnect rep will probably have a better idea about the problem than the dealer.


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  #20  
Old 07-18-2013, 10:03 AM
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Re: Getting "Vehicle phone requires service message"

I unregistered from uconnect and message went away. No apps right now that work, uconnect phone app is not that useful to me and don't care for 911 and assist buttons.

I know that there is software/firmware fix in works for this. Currently the only option is to replace the radio which has newer hardware/software.
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  #21  
Old 07-19-2013, 09:32 PM
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Re: Getting "Vehicle phone requires service message"

I went to dealer today and showed them the picture of the error which I took a picture with my phone and dropped the car for service. Couple of hours later dealer called and they claim they have fixed the issue with updating the radio software. On my service paperwork it says ''2097 found available flash for radio to correct concern. Flash program radio". I have not seen this error again today. If I see it again, I will let you guys know.
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  #22  
Old 07-19-2013, 11:12 PM
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Re: Getting "Vehicle phone requires service message"

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Originally Posted by Willx View Post
There is no specific STAR Case or TSB on any of these issues. I do believe there is a batch of "problem" radios but they do seem to be in the middle somewhere. The unit I have been testing with (Not Activated) works very well and it is very early production. Or there is some issue with the radio installation that is being corrected by the swap out and once that is identified there will be a STAR Case / TSB.
What is a STAR Case?
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  #23  
Old 07-26-2013, 07:40 PM
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Re: Getting "Vehicle phone requires service message"

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Originally Posted by Jimbo107 View Post
What is a STAR Case?
I'm not sure, but I mentioned it to the dealer and the Vehicle Phone Requires Service message I got the other day and they just decided to replace the radio. I can't complain about that!
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  #24  
Old 08-15-2013, 06:01 PM
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Re: Getting "Vehicle phone requires service message"

Got the same problem with my 2014 Jeep GC Limited. Waited 4 hours, was told they had to order another radio to replace the one they replaced the original radio. Now they have to repair the driver side ac vent, broken! Waiting for another radio call.
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