Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Grand Cherokee - WK2 - > Trouble Shooting/Problems/Service

Join Jeep Garage Today
Reply
 
Thread Tools Display Modes
 
  #85  
Old 02-03-2014, 05:58 PM
Member
My Jeep: 2014 3.6L WK2
 
Join Date: Nov 2011
Posts: 193
Thanks: 0
Thanked 1 Time in 1 Post
Rep Power: 1219
My1stJGC is on a distinguished road
Called dealership today and jeep is done with everything else but they ordered a new radio. Hopefully I get it back tomorrow.
__________________

__________________
Reply With Quote
  #86  
Old 02-10-2014, 06:46 PM
NEWJEEP14's Avatar
Premium Member
My Jeep: 2014 5.7L WK2
 
Join Date: Jun 2013
Location: Virginia
Posts: 40
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 461
NEWJEEP14 is on a distinguished road
I got a new radio in November and everything was great until they updated my software to the 13.38.52. Does anyone know if the latest update will get rid of the vehicle phone requires service thing?
__________________

__________________
2014 Summit, Granite, Black Interior, 5.7ltr, 4x4.
Reply With Quote
  #87  
Old 02-10-2014, 06:48 PM
Member
My Jeep: 2014 3.6L WK2
 
Join Date: Nov 2011
Posts: 193
Thanks: 0
Thanked 1 Time in 1 Post
Rep Power: 1219
My1stJGC is on a distinguished road
Quote:
Originally Posted by NEWJEEP14 View Post
I got a new radio in November and everything was great until they updated my software to the 13.38.52. Does anyone know if the latest update will get rid of the vehicle phone requires service thing?
I just got a new radio and the newest update and I have yet to see the service requirement.
__________________
Reply With Quote
The Following User Says Thank You to My1stJGC For This Useful Post:
  #88  
Old 02-10-2014, 09:05 PM
Premium Member
My Jeep: 2014 3.6L WK2
 
Join Date: Aug 2011
Location: NYC
Posts: 672
Thanks: 49
Thanked 18 Times in 12 Posts
Rep Power: 2160
Roki303 has a reputation beyond reputeRoki303 has a reputation beyond reputeRoki303 has a reputation beyond reputeRoki303 has a reputation beyond reputeRoki303 has a reputation beyond reputeRoki303 has a reputation beyond reputeRoki303 has a reputation beyond reputeRoki303 has a reputation beyond reputeRoki303 has a reputation beyond reputeRoki303 has a reputation beyond reputeRoki303 has a reputation beyond repute
After the latest update to uconect the issue has been solved for me.
__________________
2014 Jeep GC, V6, Black/Indigo with Adv Tech Package and ORAII
Reply With Quote
  #89  
Old 02-10-2014, 09:40 PM
NEWJEEP14's Avatar
Premium Member
My Jeep: 2014 5.7L WK2
 
Join Date: Jun 2013
Location: Virginia
Posts: 40
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 461
NEWJEEP14 is on a distinguished road
Great news thanks!
__________________
2014 Summit, Granite, Black Interior, 5.7ltr, 4x4.
Reply With Quote
  #90  
Old 02-11-2014, 07:22 AM
GCLimited's Avatar
Member
My Jeep: 2014 3.6L WK2
 
Join Date: Apr 2013
Location: Mass
Posts: 845
Thanks: 0
Thanked 35 Times in 27 Posts
Rep Power: 3395
GCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond repute
Garage
Re: Getting "Vehicle phone requires service message"

Quote:
Originally Posted by 1973Commando View Post

Be patient when installing the Update, it takes quite a while and may even seem stuck at times. I start the update and leave my car for 1 hour. Follow the instructions carefully, you do not need to stay with the car during the update, if you stop the update in the middle you can cause serious problems.
I actually sat in my Jeep for the entire download since there's opening & closing of the drivers door involved.

Total download time was 23 minutes for me...and yes I freaked out at one point because the download just froze up for what seemed like a minute or two.

__________________
2014 Granite GC Overland 4x4 3.6L / Mud Flaps / Pedal Set / Lighted Door Sills / Slush Mats & Cargo Mat / H11 Phillips Fog Light Bulbs / Skid Plates (Front & Middle Only) / Tinted Front Door Windows (35%) / Airaid CAI / Build Date: 12/13 / 8.4AN v14.25.05
Reply With Quote
  #91  
Old 02-11-2014, 02:09 PM
StaticFX's Avatar
Premium Member
My Jeep: 2014 3.6L WK2
 
Join Date: Jul 2013
Posts: 711
Thanks: 1
Thanked 16 Times in 16 Posts
Rep Power: 1159
StaticFX has a reputation beyond reputeStaticFX has a reputation beyond reputeStaticFX has a reputation beyond repute
Re: Getting "Vehicle phone requires service message"

Quote:
Originally Posted by GCLimited View Post
I actually sat in my Jeep for the entire download since there's opening & closing of the drivers door involved.

Total download time was 23 minutes for me...and yes I freaked out at one point because the download just froze up for what seemed like a minute or two.

actually you dont need to do any of the opening/closing. Just get in close the door. Wait for the light on the push start button to go off. insert the USB, press the start button (without foot on brake) when the radio asks to update hit yes then you can walk away for a bit.
__________________
Reply With Quote
  #92  
Old 02-14-2014, 09:50 AM
beechjetdriver's Avatar
Premium Member
My Jeep: 2014 3.0L WK2
 
Join Date: Oct 2013
Location: Tampa
Posts: 100
Thanks: 43
Thanked 9 Times in 8 Posts
Rep Power: 589
beechjetdriver has a reputation beyond reputebeechjetdriver has a reputation beyond reputebeechjetdriver has a reputation beyond reputebeechjetdriver has a reputation beyond reputebeechjetdriver has a reputation beyond reputebeechjetdriver has a reputation beyond reputebeechjetdriver has a reputation beyond reputebeechjetdriver has a reputation beyond repute
Re: Getting "Vehicle phone requires service message"

I have been getting the "vehicle phone requires service" message once or twice per week lately. I installed 13.48.3 as soon as it was released but only recently started seeing the phone requires service message. I plan on mentioning it to the dealer when I take the CRD in for an oil change.
__________________
Reply With Quote
  #93  
Old 02-18-2014, 03:24 PM
New Member
My Jeep: 2014 5.7L KL
 
Join Date: Feb 2014
Posts: 1
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 0
NCRog is on a distinguished road
Re: Getting "Vehicle phone requires service message"

Update 13.48.3 fixed the issue for me! I have 12,300 miles since new, almost since day #1 the warning could come on now and again, but it would somehow sort itself out after a couple of days. Ten days ago I took it to the dealer for the instrument cluster recall ... afterwards the screen warning came on at every start, plus the red light was on all the time. I was resigned to living with it, except that red light is bright at night! Thanks for the link ... I carefully followed the instructions and upgraded from 13.38 to 13.48 ... now all is well with the world
__________________
Reply With Quote
  #94  
Old 02-19-2014, 06:50 PM
Member
My Jeep: 2014 3.6L WK2
 
Join Date: Dec 2013
Posts: 22
Thanks: 0
Thanked 2 Times in 1 Post
Rep Power: 271
macsesso is on a distinguished road
Re: Getting "Vehicle phone requires service message"

Just my two cents.
Called U Connect service from my 2014 Limited today Was able to connect even though red service light was on. Rep had me do a few things but couldn't finish the process because things that I needed to touch kept appearing and disappearing from my screen.

Service rep did mention that while my software was not the latest it was high enough not to have this happen. He said the radio might need replacing and I should go to the dealer. I said the dealer will probably tell me they have never heard of this problem. U connect has my call documented and said if necessary have the dealer call them. They provided me with a number. I also have a picture on my cell phone of the screen that says see dealer for service. I hate that screen

Called the dealer today and they said bring it in Friday because they deal with u connect problems on Fridays.

Haven't had any of the other problems mentioned in the forums and I really do like this vehicle. It has been great in the weekly snow storms we've had in New York this winter.

My attitude is that how could they put such a crappy product in such a nice car. I really don't like the radio or its controls. I hate that the mute is not permanent. Have to turn the volume to Zero to keep the volume off. On my Benz the mute is active until you deactivate it.

I will try to post the outcome of my visit to the dealer.
__________________
Reply With Quote
  #95  
Old 02-21-2014, 12:04 PM
Member
My Jeep: 2014 3.6L WK2
 
Join Date: Dec 2013
Posts: 22
Thanks: 0
Thanked 2 Times in 1 Post
Rep Power: 271
macsesso is on a distinguished road
Re: Getting "Vehicle phone requires service message"

Took my car to the dealer today. They updated the software. It now reads 13.48.3. Some things I have noticed. I now have the Pandora, Slacker, AHA, and one other app I did not have before. The signal strength on the bluetooth app now reads maximum in strong signal areas Never had more than 3 bars. App signal strength bars are higher as well.

Maybe its in my mind but my perception is everything seems to be working better. Whether the service light reappears I'll have to wait and see. Keeping my fingers crossed but it's hard to drive that way.
__________________
Reply With Quote
  #96  
Old 02-21-2014, 12:22 PM
StaticFX's Avatar
Premium Member
My Jeep: 2014 3.6L WK2
 
Join Date: Jul 2013
Posts: 711
Thanks: 1
Thanked 16 Times in 16 Posts
Rep Power: 1159
StaticFX has a reputation beyond reputeStaticFX has a reputation beyond reputeStaticFX has a reputation beyond repute
Re: Getting "Vehicle phone requires service message"

if you are still getting this message and have the newest software, you most likely need a new radio. The think latest update was supposed to get rid of it.
__________________

__________________
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
"Vehicle phone needs service" gwnewman1 Trouble Shooting/Problems/Service 8 04-03-2013 03:15 PM
" service electric break system " and " service 4WD system " Rexie1983 Troubleshooting/Problems 0 03-18-2013 06:48 AM
"Service 4wd system" message Kayak83 Troubleshooting/Problems 5 01-03-2013 05:50 PM
Strange-MIL is constant and now ETC light comes on with message "Check Gauges" oldgeezer Troubleshooting/Problems 4 01-18-2012 07:10 PM
Dreaded "Service 4WD System" Message DaBigBone Troubleshooting/Problems 10 01-09-2012 09:31 AM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 12:36 PM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community