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Getting "Vehicle phone requires service message"

162K views 248 replies 96 participants last post by  Raelyce1 
#1 ·
I have a one month old 2014 Grand Cherokee Overland. Starting two days ago, I get "Vehicle phone requires service. Please contact your dealer" when I start the car. Has anyone else got this message? Is there a quick fix? Thank you.
 
#3 ·
Resetting the system from the engineer menu fixed this issue with mine, but some have had to have the radio replaced or supporting components to the radio. My dealer wanted to replace the entire radio as well, but I haven't had the issue since the reset and plan to wait and see how it holds up.
 
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#4 ·
I have the same problem with my 2014 jeep. I brought it to the dealer yesterday and waited 2 hours only for the tech to tell me that they have no idea why its doing that and they have no fix for it. He said they called Chrysler engineering and are waiting to hear from them for a fix. My navigation is totally off since I got this message, anyone else's? Mine thinks I'm in PA.
 
#7 ·
I'm wondering if a bad batch of radios hit the line, and this "vehicle phone requires service" is a known issue. I know you can't really trace by vin a group of vehicles that were produced together, but it seems Jeep knows something is up, because in the software update instructions, it says to take it in for service if this message pops up. Have the service people been replacing all units with this message? Or are there other fixes being applied? I haven't had this problem, but it would be interesting to know how dealers are treating these vehicles. Anyone else with this problem experience solutions other than unit replacement?
 
#10 ·
There is no specific STAR Case or TSB on any of these issues. I do believe there is a batch of "problem" radios but they do seem to be in the middle somewhere. The unit I have been testing with (Not Activated) works very well and it is very early production. Or there is some issue with the radio installation that is being corrected by the swap out and once that is identified there will be a STAR Case / TSB.
 
#12 ·
Actually wondering if the actual message above actually means that there is something wrong with the phone. Everything works as far as I can tell. Not sure why is the system thinking that there is an issue with the internal phone (which I believe is used by UConnect store, ASSIST and 911). I tried everything (except 911) and it works fine.

The actual message that pops seems like it is referring to 911 system. I think 911 system is a little bit more than just a phone. It sends location and vehicle info to the emergency dispatcher. I think it might be something off with that. Maybe some permissions to send that data or something like that getting out of whack.

One thing (in addition to the reset) I tried is to UNREGISTER and REGISTER my Jeep for UConnect access - just like you would do when selling your car. This operation wipes all the data.

Will see if that helps... if not than visit to the dealer might be in store for me. This MAX care warranty looks better and better every day.
 
#13 ·
After doing UNREGISTER and REGISTER again everything went back to normal (at least for the couple of last days didn't see the error). Also seems like the UConnect is much more responsive.

Knock on wood. Hoping that in my case that wasn't a hardware issue.
 
#14 ·
Just started getting this message yesterday (rt around 500 miles), will try that engineering reset and report back. Agree with Rokie303, appears to be tied somehow to 911 feature (that button on rearview mirror is illuminated following error message on UConnect screen).
 
#18 ·
I also got this error. Error stays on the screen for 5 seconds and disappears. Once a day I see this error. Also red light is illuminated in rearview mirror for 3-4 minutes and then disappears after 3-4 minutes. I do not have any navigation problems and it shows the correct location of the vehicle on the map. I will be taking the vehicle to the service tomorrow and lets see what they say. I will let you guys know if they can find something.
 
#19 · (Edited)
When you get the message hit the assist button. This will let you know if the phone is working or not. If it is, go ahead and connect. A uConnect rep will probably have a better idea about the problem than the dealer.


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#20 ·
I unregistered from uconnect and message went away. No apps right now that work, uconnect phone app is not that useful to me and don't care for 911 and assist buttons.

I know that there is software/firmware fix in works for this. Currently the only option is to replace the radio which has newer hardware/software.
 
#21 ·
I went to dealer today and showed them the picture of the error which I took a picture with my phone and dropped the car for service. Couple of hours later dealer called and they claim they have fixed the issue with updating the radio software. On my service paperwork it says ''2097 found available flash for radio to correct concern. Flash program radio". I have not seen this error again today. If I see it again, I will let you guys know.
 
#25 ·
You can count me in on the list of folks who have had this issue. Mine first popped up on the way home from buying the thing. The local dealer performed a software update and it went away until yesterday. Between this, a misaligned bumper, an ill fitting headliner and an intermittent knocking in the steering, me and my Jeep are not off to a good start.
 
#27 ·
They know about the issue what they don't know is what is cousing this. Dealers are clueless and I actually don't blame them. My dealer replaced radio to fix this but that didn't last for long. I think there is a bigger issue here. This is some communication error with Sprint's network.

Just got a call from UConnect about this and told them it is not working and I'm getting nagged everyday by this message. With so many people having this issue they are well aware of it, they probably trained to say otherwise.

I'm not planning to go to dealer again at least not until Jeep/Chrysler/Uconnect figure this one out. They better do that fast!
 
#30 ·
I've had my 2014 Overland for 2 wks and have gotten this same message about 5-6 times now. I checked the installed software version and it's the newest one. My vehicle was built 6/2013. Ugh.:(

Also the uconnect will just fade to white and reboot. It sometimes does this 2-3x in a row, then it's fine for a long time. I had a Ford with the Ford My Touch that locked up a lot until they finally did an update that pretty much fixed the problem.

I guess I'll wait a while to see if they come up with a permanent fix. It makes you mad to spend this kind of money and have an issue like this.
 
#32 ·
Got this message today but then it went away and I would see uconnect showing different signal strength and data connections speeds (1-3 bars and 3g or 1x). I have an August build with 13.28.2 software. I am hoping they don't have to replace anything if this keeps happening.

Now I do know there was a lot of power outages and other issues in my are today about the time it started.
 
#33 ·
Got this message today but then it went away and I would see uconnect showing different signal strength and data connections speeds (1-3 bars and 3g or 1x). I have an August build with 13.28.2 software. I am hoping they don't have to replace anything if this keeps happening.

Now I do know there was a lot of power outages and other issues in my are today about the time it started.
Spoke to Uconnect today... New software to be released mon Sept 16th that should address this issue.
 
#34 ·
Had the message come up randomly, about 3 or 4 times since I picked up the car last month. No other issues. Well, besides the volume that seems to creep up sometimes...
 
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