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  #169  
Old 04-29-2014, 04:34 PM
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Re: Grease In Both Front Wheels... Normal?

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Originally Posted by 14SummitHemi View Post
However, it looks to me like the passenger boot has rotated (i.e. outboard silver ring clamp not tight). The one pen alignment mark on the boot does not line up with either of the 2 alignment marks on the outboard ring clamp. These marks are made AFTER a part is assembled/tightened/torqued completely to show that is has been done. Why are those alignment marks not aligned?

Have them verify this outer ring clamp is doing it's job....good luck!
I noticed that too....but one mark looks orangish and the other two yellowish. But then again, the marks should continue. His is an interesting case since one it off and the other looks like it is rotating but isn't off yet.
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  #170  
Old 04-29-2014, 05:45 PM
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Re: Grease In Both Front Wheels... Normal?

I brought mine into the dealer today and they were very surprised to see a 5 day old car with 200 miles come in for service.

Not sure when I'll get it back (hopefully will get an update later this afternoon). They did say it was unsafe to be driving like that, and now I have a "fantastic" 3 year old Chevy Impala from Hertz

Jeep should really be recalling these recent builds and checking everyone's axles. This is quite unsafe (not to mention extremely annoying for a new car).

Thanks for everyone's input. I'm definitely having them check ALL of the clamps and fixing anything that is not tight, in addition to the left front axle mess.
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  #171  
Old 04-29-2014, 05:55 PM
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Re: Grease In Both Front Wheels... Normal?

Ok, so I got a bug up my arse and even though I am free of this problem I feel your collective pain. So I called Chrysler Care and low and behold they "said" they are unaware of this problem at the corporate level. I had her do all the key word searches and nada!

Soo, she gave me a STAR case # and a link to submit a document. I then created a .pdf of this thread with photos and she assured me it would be treated as an "Urgent Safety" related issue that would be sent directly to the team that is alerted to real safety issues.

I told her they need to fire up the 3rd shift at the "axle" factory and crank them out, correctly of course.
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  #172  
Old 04-29-2014, 05:58 PM
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Re: Grease In Both Front Wheels... Normal?

Damn, I'm picking up a new 2014 Overland tomorrow, build date 4/5/14..
Man, I don't even know what to do!
Nothing is there, only 6 miles, but I know its going to happen.. ugh..

EVERYONE with this issue MUST CALL>877-426-5337
No matter how good your dealer service is..
LET THEM (Chrysler/Fiat) KNOW ABOUT THIS!

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  #173  
Old 04-29-2014, 06:07 PM
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Re: Grease In Both Front Wheels... Normal?

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Originally Posted by 14SummitHemi View Post
Ok, so I got a bug up my arse and even though I am free of this problem I feel your collective pain. So I called Chrysler Care and low and behold they "said" they are unaware of this problem at the corporate level. I had her do all the key word searches and nada!

Soo, she gave me a STAR case # and a link to submit a document. I then created a .pdf of this thread with photos and she assured me it would be treated as an "Urgent Safety" related issue that would be sent directly to the team that is alerted to real safety issues.

I told her they need to fire up the 3rd shift at the "axle" factory and crank them out, correctly of course.
Thanks for doing that! I really don't know if it will do any good but we'll see. The service guy at the dealership I went to seemed to be genuinely perplexed and said he hadn't seen an issue like this recently.

I am assuming that unless you are on this site and know what to look for, you'd likely not notice the grease on the inside of the tire. My guess is there's a lot of people riding around with this issue that don't know it yet.
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  #174  
Old 04-29-2014, 06:07 PM
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Re: Grease In Both Front Wheels... Normal?

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every single person affected really should log a complaint with NHTSA.
This.
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  #175  
Old 04-29-2014, 06:10 PM
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Re: Grease In Both Front Wheels... Normal?

Quote:
Originally Posted by YO-EL View Post
Damn, I'm picking up a new 2014 Overland tomorrow, build date 4/5/14..
Man, I don't even know what to do!
Nothing is there, only 6 miles, but I know its going to happen.. ugh..

EVERYONE with this issue MUST CALL>877-426-5337
No matter how good your dealer service is..
LET THEM (Chrysler/Fiat) KNOW ABOUT THIS!

I would call your dealership, point them to this thread, and tell them to triple-check all the clamps and make sure they are tight. I didn't really pay attention to this thread before I picked mine up, and I am paying the price.
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  #176  
Old 04-29-2014, 07:02 PM
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Re: Grease In Both Front Wheels... Normal?

Quote:
Originally Posted by 14SummitHemi View Post
Ok, so I got a bug up my arse and even though I am free of this problem I feel your collective pain. So I called Chrysler Care and low and behold they "said" they are unaware of this problem at the corporate level. I had her do all the key word searches and nada!

Soo, she gave me a STAR case # and a link to submit a document. I then created a .pdf of this thread with photos and she assured me it would be treated as an "Urgent Safety" related issue that would be sent directly to the team that is alerted to real safety issues.

I told her they need to fire up the 3rd shift at the "axle" factory and crank them out, correctly of course.
I too called Jeep customer care last Wednesday. I too told the rep the whole story, etc. and he said they can't use forum information and they submit information to the fed agency every quarter, blah blah blah. I told him I was just trying to be helpful that perhaps Jeep could save money checking vehicles on the lot, etc. etc. etc. instead of waiting for customers to discover and it is unsafe etc. etc. etc. Fell on deaf ears although he promised to do XYZ to pass it along internally. I have a star case number for my repair and it went through the normal channels to the Jeep engineers, etc. Although it is a hassle, the real concern is the safety aspect as some people my drive with all that grease in the wheels for a very very long time before ever becoming aware of it at Jiffy Lube.
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  #177  
Old 04-29-2014, 07:21 PM
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Re: Grease In Both Front Wheels... Normal?

This is exactly the way the bad timing chain issue went in 5.7 Challengers & they finally did a recall....

Might just be a bad batch of axles from the vendor or bad clamps, but this MUST be reported ABOVE the dealer level if you have this problem..

When I pick up my car tomorrow or Thurs, I'm going to have it put on the lift & have these clamps checked for tightness...
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  #178  
Old 04-29-2014, 07:38 PM
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Re: Grease In Both Front Wheels... Normal?

Quote:
Originally Posted by DynamicLA View Post
I brought mine into the dealer today and they were very surprised to see a 5 day old car with 200 miles come in for service.

Not sure when I'll get it back (hopefully will get an update later this afternoon). They did say it was unsafe to be driving like that, and now I have a "fantastic" 3 year old Chevy Impala from Hertz

Jeep should really be recalling these recent builds and checking everyone's axles. This is quite unsafe (not to mention extremely annoying for a new car).

Thanks for everyone's input. I'm definitely having them check ALL of the clamps and fixing anything that is not tight, in addition to the left front axle mess.
I took mine into the dealer yesterday. After about an hour they came back and said they are going to have to order the axles and they will call me when they arrive, I was free to go. I asked if my car was safe to drive as is, to which they said yes, it was. What are the risks driving around with the grease in the wheels like that? My car has about 1k miles on it.
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  #179  
Old 04-29-2014, 07:44 PM
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Re: Grease In Both Front Wheels... Normal?

If an axel loses all grease it will click, which is a tad annoying.

If it is driven long distances they can heat up and fail, then you arent going anywhere.

I have also seen them blow up seperating teh joint between the two shafts, then the shafts hang freely and can damage other suspension pieces, or your fenderwell.
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  #180  
Old 04-29-2014, 09:00 PM
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Re: Grease In Both Front Wheels... Normal?

I sense a recall coming in the near (hopefully) future.
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