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  #397  
Old 05-13-2014, 10:58 PM
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Re: Grease In Both Front Wheels... Normal?

Ya I'm on it now and looked everywhere, nada.


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  #398  
Old 05-13-2014, 11:00 PM
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Re: Grease In Both Front Wheels... Normal?

Quote:
Originally Posted by 14SummitHemi View Post
Dan_JGC...u have it exactly correct and exactly backwards . MDH is body drop time and Built is leaving prod line...
LOL --- I tried to search for that thread where a GC had the DATE OF MFR and MDH which showed different months but couldn't find it. So to fully understand (cuz I like to understand things exactly, always learning - LOL) the MDH states the hour that the frame and the chassis were bolted together officially making it a "vehicle" and the date of manufacture simply means the time when finished and exits the line but only states the imprecise month and year. Got it....again.
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  #399  
Old 05-13-2014, 11:06 PM
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Re: Grease In Both Front Wheels... Normal?

Yep, and some lucky folks have MDH of 022821 and a Built date of 0314 Happens every month last day of month is a Friday


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  #400  
Old 05-14-2014, 06:50 AM
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Re: Grease In Both Front Wheels... Normal?

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Originally Posted by Rocksfly View Post
That makes two of us GR8NESS, I have had to many red flags to ignore this last one along with the rest had culminated in creating enough doubt about the product and back up service overall to make me question the sanity of taking a double ordered over delayed vehicle with more OCD issues than I exhibit.
Even the advertised features are routinely left out of production runs and I fear my trail rated basic Laredo will become an electronic glitch with mechanical engineering issues to boot........ When all I wanna do is enjoy the family trips a day just DRIVE.

I know you get a pos from any mob but the Jeep debacle grows daily and my vehicle on the Salome coming Thru the Panama Canal had a couple colour changes /rebirth and was built 31 march when after 3 years they should be producing a polished product not some beta product which the collective JeepGarage membership have to develop into a reliable fiction unit..... No matter what your driving patterns....... Sometimes I think we are getting way beyond ourselves. I know of the 308 Holden was rated one of the worst vehicles ever but damn I Ioved that car.

I thought buying my last car( first new car) would be a fun experience but had sadly turned into a chore.

Fingers crossed.

Let's keep in touch Gr8ness I'd like to see what eventuates for you and how you proceed.

Cheers
Rocksfly, All,

I believe I know where your head is at.

We in Australia wait, on average, four to five months for a factory ordered vehicle to arrive. (Some wait a good deal longer when the first car is ordered/built in the wrong colour!) This gives us a lot of time to read all these forums and various threads, about both good times and bad, that owners are having. But it is the bad news stories/experiences that have the bigger impact on me. I guess that is human nature, but damn-it I expect the $70K+ car I buy to give me nothing but good times. If I'd bought a $700 vehicle, I would have done so expecting to have some problems.

What I don't expect is owners here in Australia, or anywhere, to have to put up with (in no particular order) is:

1. Advertised features of the vehicle not working or being included - VR for Navigation
2. Navigation route planning not 'using' all roads - (may now be fixed?)
3. Diesel Particulate Filter regeneration failing to activate/complete, resulting in DPF blockage (limp mode to dealer for manual regeneration)
4. Noisy rear shocks and/or mounting bushes - (constant replacement is not the answer)
5. QLift air tanks not secured
6. Cruise control randomly turning off
7. CV banding failure resulting in front half shafts having to be replaced immediately.
(The list goes on but I haven't got all day.)

Stick with me while I have a bit of a rant about the last one. It is up for conjecture but here is my view.

It would seem that Jeep knew of the issue sometime before 14 April (approx 6 weeks after US customers reported having the problem days after taking delivery of their vehicles and having in some cases less than 100 miles on the clock)
Measures were then taken to remove the defective front axle assemblies from the vehicle production/assembly supply chain.
However, why did Jeep make the decision (as surely they did) to not immediately recall all vehicles (not yet delivered) that were produced with the bad axle assemblies? I am flabbergasted that they knowingly let customers take delivery of these defective and potentially unsafe vehicles (By unsafe, I'm taking about grease on brakes, not failing CV joints)
At the very least Jeep should not have allowed export vehicles to be loaded to ships. Are Jeep happy for customers who have waited months, to take delivery of a vehicle (thus completing the sale) knowing that within days those same customers will be without their vehicle while axle assemblies are ordered, shipped and swap out completed. This could be several weeks if recent parts supply issues are anything to go by. At the very least they should fly new axle assemblies to the same delivery locations as the vehicles and have the local dealerships effect the repair before delivery.

I'll be honest, if Jeep wrote me a letter and said; Hey sorry Graham but we have had to delay delivery of your vehicle due to a bad supply of components to the production line. We will return your vehicle to the assembly line to have the defective components replaced immediately. We expect a 1/2/3/4 week delay to your anticipated delivery. Humble apologies, out of our control, blah blah. Yours sincerely Jeep. I would have been disappointed. But there is no way I would have been as pi**ed as I am now.

Deep breath, release slowly.

Anyway, I agree Rocksfly, the vehicle should be bug free by now after this long in production. Part of me thinks that Jeep didn't expect to sell as many of these GC's as they are. Maybe they have been caught short and the supply chain can't keep up. New 'developments/features' are being rushed into production without proper engineering and design verification and validation occurring.

I was sooo close to cancelling the order today. But, I have decided to pay my dealer a visit and articulate my concerns. I will show him the pre-delivery check list I have created (with due credit to others whom I have plagiarised) and which we will go through on "The Day". If any of my red flag issues are applicable to the vehicle, I walk away, they can keep it. If they say they can't replace the front axle assemblies until the existing ones fail then they can fíng well drive it in circles on their car yard until they do fail. I will not (Repeat) not take delivery or hand over money until both front axles are changed. I want the vehicle but I don't need the stress and hassle.

Today, for the first time in months, I went to www.carsales.com.au (by all means USA friends do a search for Jeep Grand Cherokees and see what we pay)

Gr8Ness

PS. I tried to keep that brief, WTF happened! Sorry.
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  #401  
Old 05-14-2014, 07:11 AM
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I hear you friend and venting keeps us living longer. It is a bloody fiasco.
Thought you articulated the situation well and succinctly at that.
You are so very right on point with what Jeep are not doing and a should be doing.... I just don't see things changing in a hurry if at all.

Otherside of this dilemma is everyone I've met who owns a JGC..... loves them and has had no major drama, mind you they are all buying their own oil and filters prior to service.

I'm walking the same path as you right now. Keep me posted and I'll do the same.

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  #402  
Old 05-14-2014, 07:24 AM
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Re: Grease In Both Front Wheels... Normal?

Gr8Ness,

Firstly, I understand why you and other Aussies are angry about many of the things that you mentioned. Also I do not work for Chrysler and am not an employee of any related company so please don't slam me to hard on what I am going to say.

When they confirmed the scope of affected vehicles ALL deliveries to dealerships were stopped. Rail cars that got unloaded had vehicles sidelined until they got issues addressed. If there were trucks already on the ship and departed or were in the care of the third party shipper, there was no way to stop them from continuing on.

No automotive company in the world (I have worked with many) will tell customers about this type of issue until they get a handle on the situation. I made the comment earlier on another thread that they are not pulling a GM here and hiding anything but they have communicated with the appropriate bodies and there will be official information released about the fix soon.

I can't say anything that is going to fix your situation and certainly Jeep Australia seems to add a whole new complication to this but it will sort itself out.

I am not in Australia, In fact I can drive to the Plant where they are built pretty easily. I ordered my truck January 16th 2013 and Milous has a copy of my POC as proof. I took delivery a couple of days after it arrived at my dealer and that was November 1st 2013. That is over 9 months of delays, BS, loaner vehicles and even the Aussies were getting their Diesels. I hit some pretty big lows and I almost went out and bought another Mercedes ML. The only reassurance I can give you is that yes I have had a couple of issues and even one of those is yet unsolved but I love my truck more than anything else I have ever owned. I usually trade out vehicles just about every year and after 7 months, I can guarantee you I will own this truck longer than any car I have ever owned.... It is that amazing.

Again, I get why you are mad, has Milous been able to provide any more detailed information. He is way better with the Overseas stuff than I am.

Sincerely
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  #403  
Old 05-14-2014, 07:37 AM
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Re: Grease In Both Front Wheels... Normal?

Quote:
Originally Posted by Rocksfly View Post
I hear you friend and venting keeps us living longer. It is a bloody fiasco.
Thought you articulated the situation well and succinctly at that.
You are so very right on point with what Jeep are not doing and a should be doing.... I just don't see things changing in a hurry if at all.

Otherside of this dilemma is everyone I've met who owns a JGC..... loves them and has had no major drama, mind you they are all buying their own oil and filters prior to service.

I'm walking the same path as you right now. Keep me posted and I'll do the same.

Cheers
Rocksfly, Gr8ness,

I agree with whats being said about the issues. I am also going to go out on a limb here and speak to my dealer about these issues this weekend. If they are upfront about it I will take the gamble of getting the ordered vehicle or else i am going to tell my finance company to withdraw my application and cancel my contract.

Had one of my mates come with me when i test drove the JGC. I am buying this car as a family vehicle primarily to be driven by my wife who is expecting soon. Secondary would be for snow trips etc.

There is no way in hell I am going to let her and my 2 kids in this vehicle if the said issues are not fixed.

PS: Willx I appreciate your input into this mess. Its members like you and Milous in the US who are eyes into the world of Jeep US. Jeep Australia is utterly useless and will continue to be unless they pull their finger out to do something about the customer service.
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  #404  
Old 05-14-2014, 08:04 AM
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Re: Grease In Both Front Wheels... Normal?

Quote:
Originally Posted by Willx View Post
Gr8Ness,

Firstly, I understand why you and other Aussies are angry about many of the things that you mentioned. Also I do not work for Chrysler and am not an employee of any related company so please don't slam me to hard on what I am going to say.

When they confirmed the scope of affected vehicles ALL deliveries to dealerships were stopped. Rail cars that got unloaded had vehicles sidelined until they got issues addressed. If there were trucks already on the ship and departed or were in the care of the third party shipper, there was no way to stop them from continuing on.

No automotive company in the world (I have worked with many) will tell customers about this type of issue until they get a handle on the situation. I made the comment earlier on another thread that they are not pulling a GM here and hiding anything but they have communicated with the appropriate bodies and there will be official information released about the fix soon.

I can't say anything that is going to fix your situation and certainly Jeep Australia seems to add a whole new complication to this but it will sort itself out.

I am not in Australia, In fact I can drive to the Plant where they are built pretty easily. I ordered my truck January 16th 2013 and Milous has a copy of my POC as proof. I took delivery a couple of days after it arrived at my dealer and that was November 1st 2013. That is over 9 months of delays, BS, loaner vehicles and even the Aussies were getting their Diesels. I hit some pretty big lows and I almost went out and bought another Mercedes ML. The only reassurance I can give you is that yes I have had a couple of issues and even one of those is yet unsolved but I love my truck more than anything else I have ever owned. I usually trade out vehicles just about every year and after 7 months, I can guarantee you I will own this truck longer than any car I have ever owned.... It is that amazing.

Again, I get why you are mad, has Milous been able to provide any more detailed information. He is way better with the Overseas stuff than I am.

Sincerely
Will,
Willx,

Thank you for your words of reason and explanation.

Glad to hear that deliveries were stopped. I did not grasp the concept of not being able to recall vehicles if they were already in a 3rd Party shipping company's control.

I can only hope that "the appropriate bodies" and the "official information released about the fix soon" means I, and others, will not have to take delivery of a defective vehicle. That is, the replacement parts will be flown (not shipped) to dealerships for immediate fitment to customers vehicles, before delivery. Otherwise my sale will be lost to Jeep. No ifs or buts.

I am happy for you that you can "trade out" your vehicles every year. I can only afford to buy a new car every 7 or 8 years. I have to be sure the cars I do buy will give me that many years trouble free service. I did extensive research before committing to the GC as it suits me and my family and our intended usage. I just have lost all confidence in the vehicle, the service and support from JA. I can't see me living with trouble for 7 years.

I didn't want to bother Milous with questions that should be being answered by Jeep. I'll ask him now that you suggest it. He may be able to enlighten me.

Thanks for taking the time to reply to my post.

Cheers
Graham.
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  #405  
Old 05-14-2014, 08:13 AM
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Quote:
Originally Posted by Gr8Ness View Post

Willx,

Thank you for your words of reason and explanation.

Glad to hear that deliveries were stopped. I did not grasp the concept of not being able to recall vehicles if they were already in a 3rd Party shipping company's control.

I can only hope that "the appropriate bodies" and the "official information released about the fix soon" means I, and others, will not have to take delivery of a defective vehicle. That is, the replacement parts will be flown (not shipped) to dealerships for immediate fitment to customers vehicles, before delivery. Otherwise my sale will be lost to Jeep. No ifs or buts.

I am happy for you that you can "trade out" your vehicles every year. I can only afford to buy a new car every 7 or 8 years. I have to be sure the cars I do buy will give me that many years trouble free service. I did extensive research before committing to the GC as it suits me and my family and our intended usage. I just have lost all confidence in the vehicle, the service and support from JA. I can't see me living with trouble for 7 years.

I didn't want to bother Milous with questions that should be being answered by Jeep. I'll ask him now that you suggest it. He may be able to enlighten me.

Thanks for taking the time to reply to my post.

Cheers
Graham.
Ditto Graham and thank you Will appreciate your comments.
Be good to know that Jeep have arranged for Australian affected vehicles to be recalled for a change out of front axles ...... Just for fun I might call my dealer and ask them if this is what the likely outcome will be.
LOL!
I guess the first question should be 'Do you know about the front axle CV boot failure for vehicles built in march/april'
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  #406  
Old 05-14-2014, 08:15 AM
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Re: Grease In Both Front Wheels... Normal?

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Originally Posted by race4life View Post
Rocksfly, Gr8ness,

I agree with whats being said about the issues. I am also going to go out on a limb here and speak to my dealer about these issues this weekend. If they are upfront about it I will take the gamble of getting the ordered vehicle or else i am going to tell my finance company to withdraw my application and cancel my contract.

Had one of my mates come with me when i test drove the JGC. I am buying this car as a family vehicle primarily to be driven by my wife who is expecting soon. Secondary would be for snow trips etc.

There is no way in hell I am going to let her and my 2 kids in this vehicle if the said issues are not fixed.

PS: Willx I appreciate your input into this mess. Its members like you and Milous in the US who are eyes into the world of Jeep US. Jeep Australia is utterly useless and will continue to be unless they pull their finger out to do something about the customer service.
race4life,

Each of us must make our own decisions, for our own reasons, on what we do about the purchase of the vehicle.

As I stated to Willx, my confidence is gone and I need to trust the vehicle will get me into Australia's outback and more importantly, get me home again.

You have different reasons to be concerned but, whatever the reason(s), the decision is the same.

I will sleep on it (or at least try) and call my dealer in the morning. His initial response to my concerns will probably give me my answer.

Gr8Ness.
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  #407  
Old 05-14-2014, 08:21 AM
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Re: Grease In Both Front Wheels... Normal?

Gr8Ness,

I should clarify that I am "involved" with car businesses and as with anything when you are part of a business there are often options like swapping product. I actually only ever bought used vehicles and I drove them for a year and because of my connections it was not a costly venture to keep rotating vehicles... Just that it sounded like I am swimming in money which I am not, it is the perk of the relationships. More that it was an emotional attachment that I have never had, I actually honestly think my Jeep is a better vehicle than the ML350 Diesel (for me before someone quotes some magazine).

As with any member here, I would be sad to see you go is more my part on this and maybe Milous has more insight into the matter.

I am going to take a look myself but frankly when boats are involved I am just not the guy.

To your other comment... I don't know exactly what Jeep is up to, I just know they are working on it.
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  #408  
Old 05-14-2014, 08:26 AM
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Re: Grease In Both Front Wheels... Normal?

Word of caution....

The dealers don't know much yet because they don't operate on the info we have, they operate on the "official" channel. If there was something official, I would be happy to tell you exactly what that is but there is not (at least as of yesterday).

Don't blame the dealers on this one (trust me I will tell you when they are WRONG and have done so). It is a delicate communication and action plan. As people are aware there are problems in axles of other vehicles right now (namely Cruze and there are almost no parts for that). I can not blame them for taking time to execute properly, as long as no one is in safety danger.
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