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  #601  
Old 05-27-2014, 08:00 PM
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Re: Grease In Both Front Wheels... Normal?

Sounds right.
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  #602  
Old 05-27-2014, 09:23 PM
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Re: Grease In Both Front Wheels... Normal?

Got the non-update update from the dealer. No ETA on parts and no proactive replacement of other side which hasn't started leaking (yet).

Will be at the dealer for at least two weeks if not more and will have had to go through it twice (including the pain of reinstalling two car seats into the rental) when the other side fails.

Good times.
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  #603  
Old 05-27-2014, 09:28 PM
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Re: Grease In Both Front Wheels... Normal?

Enjoy your jeep.
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  #604  
Old 05-27-2014, 09:54 PM
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Re: Grease In Both Front Wheels... Normal?

Quote:
Originally Posted by Dowtown View Post
Hey guys, I have a new Overland with about 300 miles on it, MDH is 4/9/2014; trying to decide if I'm about to join the "grease club". Can someone take a look at these and let me know what they think?

Alignment marks on driver's side look pretty close and boot is completely dry. On passenger's side the purple marks are about 90 degrees off and there is just the very slightest bit of grease on the edge of the band.
In my earlier response I could only zoom in so much on my phone. On my PC it is clear, as redddog and Dan_JGC said, there is grease getting out of the boot in right pic. You, my friend, are 100% guaranteed looking at failure of that boot, zero question! As suggested, since it appears both usually fail (I think numbers are high % right?) one trip is better than two. You can go 1k plus miles on a failed one, it will "speak" to you before physical failure.
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  #605  
Old 05-27-2014, 10:35 PM
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Re: Grease In Both Front Wheels... Normal?

Yeah, I think initially, the protocol was that you shouldn't drive it when you see grease. It appears now that it's just the boot and you're fine to drive on it for a good while even after failure.

This is a necessary evil as Jeep won't replace it until it actually fails. I don't know why on earth they would choose this approach but that's what it is. Until, of course, some suit in an inner office determines that it's less expensive to just fix all the bad batch.

I didn't come to this conclusion until I'd already brought it in for the first side failure. So I, like some other poor bastards, will have to go through the process twice.
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  #606  
Old 05-27-2014, 11:10 PM
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Re: Grease In Both Front Wheels... Normal?

My dealer said they would not let me drive with the one failed boot. Though I'll be going back twice, the one upside is that I'll be close to 30 days out of service when all is said and done - that is Lemon territory here in CA.
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  #607  
Old 05-27-2014, 11:36 PM
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Re: Grease In Both Front Wheels... Normal?

If I were forum member "Dowtown" with the pre-failure, I'd ask my dealer to order both half axle shafts now and hold them for me --- you could even buy them yourself and resell them for more later if you didn't use them if there really is a run on these parts (I think perhaps someone in Australia would buy them off you if they end up having the issue, just a hunch though). Clearly the one is failing (the one on the right). If the marks on the one on the left are not lined up, then you have rotation which means it will fail too. See if you can get the dealer to order the parts and hold them for you until you get a failure. If it doesn't fail then the dealer can use the parts on another vehicle or send them back.

We don't know FOR SURE that both will fail. Is is very very possible that some GC's have axles from different batches. It probably is more likely than not (51%) that both will fail but it may be premature to moan too much at this point. i know it sux but for those that are getting just one replaced, that may be all you needed anyway. I don't know of any manufacturer that is going to just replace parts without at least some indication of an actual problem...look for any clamp/band rotation whatsoever and make your case that it is failing and the alignment marks are there for that very reason...that if the alignment marks don't line up it means there is a problem!!!

Best of luck to all.

Be positive and optimistic....it makes an unpleasant situation less unpleasant! :-)
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  #608  
Old 05-28-2014, 10:13 AM
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Re: Grease In Both Front Wheels... Normal?

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Originally Posted by 46er View Post
On your picture on the left, there is a sticker on the axle partially hidden. If you had yours on the lift for the pix, any chance you snapped one of that sticker?
This was in my garage (not lift) so that may be the best pic of the bar code I can get. I'll take another look next time I drive.

Are we trying to use the code to identify the batch/lot?
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  #609  
Old 05-28-2014, 10:20 AM
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Re: Grease In Both Front Wheels... Normal?

I also heard from the dealer that they did in fact open a STAR case and that the STAR team had no additional information or insight to share with the dealership (i.e., what to look for on non-yet failed side to determine whether the part is good or not; what was the cause of the failure, etc.).
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  #610  
Old 05-28-2014, 10:21 AM
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Re: Grease In Both Front Wheels... Normal?

Quote:
Originally Posted by Dan JGC View Post
If I were forum member "Dowtown" with the pre-failure, I'd ask my dealer to order both half axle shafts now and hold them for me --- you could even buy them yourself and resell them for more later if you didn't use them if there really is a run on these parts (I think perhaps someone in Australia would buy them off you if they end up having the issue, just a hunch though). Clearly the one is failing (the one on the right). If the marks on the one on the left are not lined up, then you have rotation which means it will fail too. See if you can get the dealer to order the parts and hold them for you until you get a failure. If it doesn't fail then the dealer can use the parts on another vehicle or send them back.

We don't know FOR SURE that both will fail. Is is very very possible that some GC's have axles from different batches. It probably is more likely than not (51%) that both will fail but it may be premature to moan too much at this point. i know it sux but for those that are getting just one replaced, that may be all you needed anyway. I don't know of any manufacturer that is going to just replace parts without at least some indication of an actual problem...look for any clamp/band rotation whatsoever and make your case that it is failing and the alignment marks are there for that very reason...that if the alignment marks don't line up it means there is a problem!!!

Best of luck to all.

Be positive and optimistic....it makes an unpleasant situation less unpleasant! :-)
Thanks for the feedback guys. I have an appointment with the dealer Friday for them to get a baseline look, make them aware of the issue and establish a relationship with the service manager (i.e. make my expectations clear for how I want this resolved WHEN it goes south). And I'll also see if they can preorder the part, at least for the one that is already leaking (imminent failure).

Trying to stay positive - the good news is I know what to expect, am prepared for the discussion with the dealer, and it won't be as much of an "oh sh*t" moment when it finally does fail, thanks to this forum.
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  #611  
Old 05-28-2014, 10:34 AM
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Re: Grease In Both Front Wheels... Normal?

Dowtown - Check to see if the one without grease has alignment marks on the metal clamp/band. In your photo, it doesn't show any so they could have rotated out of the photo. If it has rotated, see if you can rotate or manipulate it and see if any grease is visible. Definitely more convenient to get both fixed at the same time if both are going to fail.

With respect to the STAR case (and who needs STAR when you got Jeep Garage!) I suspect that once there is a failure, there is no way to really tell what the problem was. Only by examining a pre-failure will they be able to better determine the cause...but who goes in with a pre-failure? Maybe yours can solve the mystery.
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Old 05-28-2014, 10:41 AM
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Re: Grease In Both Front Wheels... Normal?

Quote:
Originally Posted by Dowtown View Post
This was in my garage (not lift) so that may be the best pic of the bar code I can get. I'll take another look next time I drive.

Are we trying to use the code to identify the batch/lot?
Thanks for trying. I'm just trying to find out if there is a way to do that, as I have seen no info and no one I've heard of that has had the repair has asked. You probably won't be able to get it unless it's on a lift.
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