Grease In Both Front Wheels... Normal? - Page 52 - Jeep Garage - Jeep Forum

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  #613  
Old 05-28-2014, 11:52 AM
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Re: Grease In Both Front Wheels... Normal?

It appears Jeep has had a similar problem a few years ago.

Fling that grease...everywhere!

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  #614  
Old 05-28-2014, 02:27 PM
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Re: Grease In Both Front Wheels... Normal?

Wonder if Jeep ever identified the cause of the issue back then and if so, whether it is the same issue this time around....
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  #615  
Old 05-28-2014, 05:51 PM
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Re: Grease In Both Front Wheels... Normal?

Seems like in 2011 it was not a widespread issue.
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  #616  
Old 05-28-2014, 06:36 PM
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Re: Grease In Both Front Wheels... Normal?

Quote:
Originally Posted by major2000 View Post
Wonder if Jeep ever identified the cause of the issue back then and if so, whether it is the same issue this time around....
I wonder if its the same supplier
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  #617  
Old 05-28-2014, 06:51 PM
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Quote:
Originally Posted by 46er View Post
It appears Jeep has had a similar problem a few years ago.

Fling that grease...everywhere!
Great picture of the home made patch where the rubber boot had a tear or hole. Good fix for an off road mishap out bush.

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  #618  
Old 05-28-2014, 07:06 PM
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Re: Grease In Both Front Wheels... Normal?

Yes, in that photo on the other thread it shows an indent where the clamp/band goes so there is a ridge on either side of the clamp/band.
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  #619  
Old 05-28-2014, 09:21 PM
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Re: Grease In Both Front Wheels... Normal?

Tomorrow's day 3 of this:
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  #620  
Old 05-28-2014, 09:54 PM
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Quote:
Originally Posted by Dan JGC View Post
Yes, in that photo on the other thread it shows an indent where the clamp/band goes so there is a ridge on either side of the clamp/band.
Good eyes Bloke.
:-)

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  #621  
Old 05-28-2014, 10:24 PM
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Re: Grease In Both Front Wheels... Normal?

Picked up my GC 4/16, it had been driven from another dealer so about 130 miles on it. Stopped by my tire dealer on the way home to see if he would take the Latitudes in on trade for a set of Destination ATs, he will. Back to the tire shop 4/21 to get the tires installed. It did not take the tech to spot the problem, so down off the rack and five miles down the road to the dealer. They took one look and loaned me back my trade in (2012 Wrangler Unlimited). ONE axle was order 4/23, they tried to order two, Jeep said NO. Talked to service this morning, no ETA on the part. He said there were 147 on back order and another 180 or so being processed to be placed on back order. I have only put 100 miles on the car myself.
This is my 6th Jeep vehicle, all were rugged and dependable.
I can understand the supplier part failure and that it my take a few weeks( if we're lucky), but I don't understand why Jeep will put its customers through the whole process twice???? We all know it's only a matter of time for the other side to fail.
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  #622  
Old 05-28-2014, 11:01 PM
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Re: Grease In Both Front Wheels... Normal?

Just a thought about why they won't replace both. I work in manufacturing and what crosses my mind us that there may be a supply issue on getting the number of half shafts needed for both new builds and replacements. The supply chain most likely can't react to the huge spike in short term demand. Thus, they would only replace the failures. This is even more likely if they have not yet determined the both half shaft failure rate on the same vehicle. These processes take time to both get the data and implement the actions necessary for recovery and customer satisfaction.


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  #623  
Old 05-28-2014, 11:34 PM
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Re: Grease In Both Front Wheels... Normal?

Quote:
Originally Posted by Celestinemusic View Post
Just a thought about why they won't replace both. I work in manufacturing and what crosses my mind us that there may be a supply issue on getting the number of half shafts needed for both new builds and replacements. The supply chain most likely can't react to the huge spike in short term demand. Thus, they would only replace the failures. This is even more likely if they have not yet determined the both half shaft failure rate on the same vehicle. These processes take time to both get the data and implement the actions necessary for recovery and customer satisfaction.


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That may be what's happening, but it doesn't make it acceptable.

There should be no reason why they don't have the replacement parts available by now. This is a known issue that has been identified for a couple of months. They refuse to do the right thing by first fixing the trucks they've delivered. You have to wait for the parts to fail and then you get put in the cue.

I'm not sure that any manufacturer would do things differently, but it really sucks that this is how it has to happen.

The fact is though, that for those of us who have to do this one half at a time, they open up the Lemon law route. I'm hoping I don't have to go that route but it's certainly on the table with their current policy.
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  #624  
Old 05-29-2014, 12:08 PM
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Re: Grease In Both Front Wheels... Normal?

Quote:
Originally Posted by redddog View Post
I'm not sure that any manufacturer would do things differently, but it really sucks that this is how it has to happen.
.
I'll tell you what would be done differently elsewhere is the loaner situation. At MINI/BMW, you get a comparable car from their supply of loaners. If your MINI dies under warranty, you drive away in a MINI. I think they even have x5's available for the bimmer crowd. None of this subcompact 109hp crap from Hertz.
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