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  #625  
Old 05-29-2014, 02:22 PM
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Re: Grease In Both Front Wheels... Normal?

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Originally Posted by fishdmax View Post
Picked up my GC 4/16, it had been driven from another dealer so about 130 miles on it. Stopped by my tire dealer on the way home to see if he would take the Latitudes in on trade for a set of Destination ATs, he will. Back to the tire shop 4/21 to get the tires installed. It did not take the tech to spot the problem, so down off the rack and five miles down the road to the dealer. They took one look and loaned me back my trade in (2012 Wrangler Unlimited). ONE axle was order 4/23, they tried to order two, Jeep said NO. Talked to service this morning, no ETA on the part. He said there were 147 on back order and another 180 or so being processed to be placed on back order. I have only put 100 miles on the car myself.
This is my 6th Jeep vehicle, all were rugged and dependable.
I can understand the supplier part failure and that it my take a few weeks( if we're lucky), but I don't understand why Jeep will put its customers through the whole process twice???? We all know it's only a matter of time for the other side to fail.

not only that if we here at the forum can almost pinpoint the dates so can they. then get the stealer to inspect that lot of jeeps and FIX THEM before you drive it off the lot/ thats what I dont understand. they REALLY should be ashamed at this pint for any jeep that is in the group that is not inspected BEFORE it rolls.

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  #626  
Old 05-29-2014, 03:08 PM
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Re: Grease In Both Front Wheels... Normal?

Meanwhile... Ford recalls 740K SUVs for power steering defects - It was one of four recalls that Ford issued Thursday.

Ford recalls 740K SUVs for power steering defects

The CV boot clamp probably affects a small number of GC's ... thousands maybe....perhaps 10,000, dunno. So our issue really isn't that big of a deal once fixed.

I did a 1,200 mile inspection of my 2014 yesterday. I checked everything....panel alignment, door alignment, seals, trim, carpet, trim alignment, interior, exterior, you name it (basically the huge 10+ page list that someone had put together). The most I could find was on the driver's side front corner of the hood perhaps at that very corner is a bit more paint since the corner is a tad rounder (not as sharp of a point) than the other side...so very minor. You know I had the CV boot clamp issue but that really isn't an issue that can be detected until failure so no vehicle inspection can really prevent that. I have to say, my 2014 is well built with attention to detail. No issues at all even with a very detailed checklist.
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  #627  
Old 05-29-2014, 03:16 PM
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Re: Grease In Both Front Wheels... Normal?

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Originally Posted by robpp View Post
not only that if we here at the forum can almost pinpoint the dates so can they. then get the stealer to inspect that lot of jeeps and FIX THEM before you drive it off the lot/ thats what I dont understand. they REALLY should be ashamed at this pint for any jeep that is in the group that is not inspected BEFORE it rolls.
As has been posted several times before, the CV boot clamp defect can't be detected until there is some failure (rotation via the alignment marks or grease). People on this forum have thoroughly inspected their CV boot clamps and all looked fine then had a failure. No manufacturer is going to just replace an expensive part like this if not detectable. Heck GM wouldn't replace a cheap part in their ignition switches.

I just can't blame Jeep on their response....parts availability could improve a bit and of course the loaner car sucks though.
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  #628  
Old 05-29-2014, 03:19 PM
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Re: Grease In Both Front Wheels... Normal?

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Originally Posted by muidaq View Post
I'll tell you what would be done differently elsewhere is the loaner situation. At MINI/BMW, you get a comparable car from their supply of loaners. If your MINI dies under warranty, you drive away in a MINI. I think they even have x5's available for the bimmer crowd. None of this subcompact 109hp crap from Hertz.
This.

I previously owned a BMW and I received a comparable BMW as a loaner every time mine was in for service or any kind of warranty repair. Not the case with Jeep. I have a bare bones Mazda 3 from Enterprise which is no where near comparable to my Overland. I guess I have to get used to this. I think if Jeep had given me a comparable GC as a loaner while mine is in the shop for this issue, I would be a little less angry about the whole situation. Unfortunately, it's been 2+ weeks with the Mazda and no end in sight at this point. Worse yet, I made my first payment yesterday on a vehicle that has spent 21 of the 31 days that I've owned it at the dealer.
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  #629  
Old 05-29-2014, 04:05 PM
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Re: Grease In Both Front Wheels... Normal?

Now THAT'S a slap in the face.
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  #630  
Old 05-29-2014, 04:10 PM
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Re: Grease In Both Front Wheels... Normal?

Just curious has any one with quad trac 1 AWD had a failure yet


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  #631  
Old 05-29-2014, 05:29 PM
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Re: Grease In Both Front Wheels... Normal?

Quote:
Originally Posted by Dan JGC View Post
As has been posted several times before, the CV boot clamp defect can't be detected until there is some failure (rotation via the alignment marks or grease). People on this forum have thoroughly inspected their CV boot clamps and all looked fine then had a failure. No manufacturer is going to just replace an expensive part like this if not detectable. Heck GM wouldn't replace a cheap part in their ignition switches.

I just can't blame Jeep on their response....parts availability could improve a bit and of course the loaner car sucks though.
Dan, what Ford, GM or any other manufacturer is doing and the number of their vehicles affected by their recalls are not relevant data points to me. I honestly don't care what GM did or didn't do with the Cobalt.

I just made my first payment on a $45k car. It has less than 500 miles on it and has a significant defect. I have not been told when I will get it back. The communication from the dealer and from Jeep has been non-existent. I will almost certainly be going through it again when the second boot fails.

If you want to keep making excuses for Jeep, feel free but it doesn't make what a lot of us are going through acceptable.

Moreover, the "everyone else treats their customers badly so we can too" attitude is not a recipe for long-term success - at least in my book.

I'm really glad for you that your JGC has no defects. Mine has paint flaws, interior trim issues and window rubber trim issues. The fact that your JGC was well built doesn't negate the fact that I've got one with issues that Jeep should be focused on making right.
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  #632  
Old 05-29-2014, 05:44 PM
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Re: Grease In Both Front Wheels... Normal?

major2000 -

I see you didn't like my post - it wasn't meant to be a fan boy post but rather put it into a bit of perspective. I too had the CV boot clamp failure...so to some extent I feel your pain but my repair wait was shorter but my loaner vehicle was 1/3 the price of my Summit too. I bought a Summit to drive a Summit, not a Patriot so I understand that. I think your dealer is not one of the better ones so sorry to hear about it.

My post does point out that modern day vehicles are pretty darn complex. The CV boot clamp problem isn't "inspectable" until it shows signs of failing...so that does make it hard to find which vehicles to fix. Jeep I am sure is still trying to determine how wide spread the issue is and the exact manufacturing defect. Remember, we are ahead of the curve here on this forum and this problem probably won't even arise to a recall like all of those other vehicles.

You have the right to be upset, but my post trying to put a bit of balance into the equation isn't an attack on those dealing with the CV boot clamp problem. That's all.

I do wish you the best of luck on getting the repair done as soon as possible. I certainly would be on the phone with the dealership and the Jeep on a daily basis to push it forward. In the end though, Jeeps are well built and are great vehicles...
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  #633  
Old 05-29-2014, 06:17 PM
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Thumbs down Re: Grease In Both Front Wheels... Normal?

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Originally Posted by major2000 View Post
Dan, what Ford, GM or any other manufacturer is doing and the number of their vehicles affected by their recalls are not relevant data points to me. I honestly don't care what GM did or didn't do with the Cobalt.

I just made my first payment on a $45k car. It has less than 500 miles on it and has a significant defect. I have not been told when I will get it back. The communication from the dealer and from Jeep has been non-existent. I will almost certainly be going through it again when the second boot fails.

If you want to keep making excuses for Jeep, feel free but it doesn't make what a lot of us are going through acceptable.

Moreover, the "everyone else treats their customers badly so we can too" attitude is not a recipe for long-term success - at least in my book.

I'm really glad for you that your JGC has no defects. Mine has paint flaws, interior trim issues and window rubber trim issues. The fact that your JGC was well built doesn't negate the fact that I've got one with issues that Jeep should be focused on making right.

People have a right to post their experience good or bad. Just because you are having a bad experience with your dealer and your not happy about a cv boot failing on your new jeep does not mean everyone on here has to just post negative comments. The fact that you had the one boot clamp fail does not mean the second one will and really probably will not. Stuff happens.
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  #634  
Old 05-29-2014, 06:51 PM
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Re: Grease In Both Front Wheels... Normal?

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Tomorrow's day 3 of this:

That is a wicked awesome car. Do they make Terra Grapplers in stock size for the beast?
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  #635  
Old 05-29-2014, 07:07 PM
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Re: Grease In Both Front Wheels... Normal?

Planning to visit my local dealer tomorrow morning to try and close a deal on an Overland. Build date - 3/27. I am spooked with the thought of purchasing a car somewhat knowing that there is a reasonable chance the parts are defective and awaiting failure of that boot clamp.

We've seen failure occur almost immediately up and through 1,000+ miles. Due to the sample size of a forum, I am in two positions on this. 1. This WILL fail and either wait to track down a February, or May onward build, or 2. Go through with the deal and let the parts either fail or not fail, but understand there may be an issue down the road given the build date.
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  #636  
Old 05-29-2014, 07:08 PM
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Re: Grease In Both Front Wheels... Normal?

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Originally Posted by jp467 View Post
People have a right to post their experience good or bad. Just because you are having a bad experience with your dealer and your not happy about a cv boot failing on your new jeep does not mean everyone on here has to just post negative comments. The fact that you had the one boot clamp fail does not mean the second one will and really probably will not. Stuff happens.
Of course people can be positive about their experience and they should be if they've had a good one. But because someone has had the luck of purchasing a well built JGC from a great dealer does not mitigate Jeep's poor customer service for those who haven't been as fortunate.

Yeah, stuff happens. Jeep's handling of it is what I am upset about. If others would be happy with the type of customer service (or lack thereof) I've gotten, more power to them.
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