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  #673  
Old 06-01-2014, 12:36 PM
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Re: Grease In Both Front Wheels... Normal?

Congrats on getting your car back, Nick. Hopefully you now get the utility you should expect of the vehicle you purchased.
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  #674  
Old 06-01-2014, 12:45 PM
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Re: Grease In Both Front Wheels... Normal?

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Thanks for the judgement of my character, JP and the wiz. My life has been enriched.
No problem your welcome.
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  #675  
Old 06-01-2014, 12:58 PM
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Re: Grease In Both Front Wheels... Normal?

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Originally Posted by nrb1225 View Post
4/29 - Purchased
5/8-5/13 - At dealer for passenger's-side CV boot failure
5/15-5/31 - At dealer for driver's-side CV boot failure!
Wow. That is a lot of time to have the vehicle out of service. Totally unacceptable to be out 3 weeks on a brand new car over parts availability.

I am glad you have it back now and I hope you really get to enjoy it now. I would press Jeep for something a little more as 3 weeks on a new Jeep in the first month is way too long.
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  #676  
Old 06-01-2014, 02:02 PM
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Re: Grease In Both Front Wheels... Normal?

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Originally Posted by major2000 View Post
Dealer said that Jeep advised them to not allow customers to drive with failed boot.

The fact that there is an issue is okay - things happen. Jeep's failure to be proactive (and at a minimum, acknowledge they have an issue) and communicate with their customers on this issue, not okay.

If you bought a brand new Jeep and then had to take it to the dealer and have it sit there for weeks and weeks with no understanding of when you'll get it back, chances are you'd be pretty upset too.
Ok JEEP is saying don't drive them not the dealer. I'm guessing the issue is a legal one more than anything. I still don't see a problem with driving them.

I never said it was "OK", never said I wouldn't be pissed. Quite sure I would be. There's pissed and there's threatening to go the lemon route, two very different things. I have been indirectly affected...see my sig. Quite sure part of the reason I'm not driving the Jeep I ordered is the axle issue.

You have to look at this from Jeep's perspective to though, don't you? They're trying to build Jeeps and fix jeeps all at the same time. Essentially they are demanding roughly double the number of axles but only for a short time. Logistically that's a tough thing to do. I DO WISH they would suck it up and prioritize fixing our broken Jeeps OVER building new ones, but it doesn't seem that's the case. Bean counters are winning again.

This is tough for Jeep, it's tough for everyone experiencing the problem, but it's a short-term hardship in the big scheme of things, and "lemoning" a vehicle over a clamp seems just a bit extreme to me.

No way am I saying it doesn't suck, no way am I saying Jeep couldn't do better. They're behaving as if they have no plan in place for issues like this which is quite disappointing. Just requesting a little perspective on the issue. Ask Jeep for some sort of compensation commensurate with your inconvenience, no need to go overboard.
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  #677  
Old 06-01-2014, 02:59 PM
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Re: Grease In Both Front Wheels... Normal?

Zhe Wiz --- Not sure if you posted this anywhere, but did your ordered GC ever ship?
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  #678  
Old 06-01-2014, 03:15 PM
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Re: Grease In Both Front Wheels... Normal?

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Originally Posted by Dan JGC View Post
Zhe Wiz --- Not sure if you posted this anywhere, but did your ordered GC ever ship?
Not as far as I know. VOTS says I'm still in inspection, but I'm not sure it's still working. On 5/23 I received an email from Jeep apologizing for the delay and saying it would ship by the end of May. No indication anywhere that it has shipped. No indication in Koons' inventory that it is in transit yet.

So as far as I can tell, it's still waiting.
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  #679  
Old 06-01-2014, 03:47 PM
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Re: Grease In Both Front Wheels... Normal?

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Originally Posted by Zhe Wiz View Post
Ok JEEP is saying don't drive them not the dealer. I'm guessing the issue is a legal one more than anything. I still don't see a problem with driving them.

I never said it was "OK", never said I wouldn't be pissed. Quite sure I would be. There's pissed and there's threatening to go the lemon route, two very different things. I have been indirectly affected...see my sig. Quite sure part of the reason I'm not driving the Jeep I ordered is the axle issue.

You have to look at this from Jeep's perspective to though, don't you? They're trying to build Jeeps and fix jeeps all at the same time. Essentially they are demanding roughly double the number of axles but only for a short time. Logistically that's a tough thing to do. I DO WISH they would suck it up and prioritize fixing our broken Jeeps OVER building new ones, but it doesn't seem that's the case. Bean counters are winning again.

This is tough for Jeep, it's tough for everyone experiencing the problem, but it's a short-term hardship in the big scheme of things, and "lemoning" a vehicle over a clamp seems just a bit extreme to me.

No way am I saying it doesn't suck, no way am I saying Jeep couldn't do better. They're behaving as if they have no plan in place for issues like this which is quite disappointing. Just requesting a little perspective on the issue. Ask Jeep for some sort of compensation commensurate with your inconvenience, no need to go overboard.
Yea but, who's to say weather Jeep is using the same axles from the same supplier.. Has Jeep even identified the issue with the vendor? Quite possible they are still using axles that will continue to fail.

Do you really think they are going to completely STOP production because a minor part failed in less than 1% of cars produced over a 1-2 month period? And if Jeep has indeed recognized the problem, is there a secondary vendor they can all of a sudden negotiate a supplier contract with?

Still very sketchy until Jeep publicly recognizes the problem. Until then its going to be failure after failure, and dealers fixing under warranty, until enough affected customers make a stink about it to the proper safety authorities, or until it begins to cost Jeep $$ to repair, until the vendor re-tools their defective product.. (be it the band clamps, the tightening machine, whatever...)

Like I posted earlier, it took Dodge 2+ years to finally make the timing chain recall on 5.7 automatic Challengers. How many blown motors do you think they replaced and think of the cost, which is incredibly way more than CV boot axles, before something came about... This issue, cost wise is nothing to Jeep.. Of course they prefer them not to fail, so possibly the pressure is being placed with the vendor.
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  #680  
Old 06-01-2014, 09:04 PM
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Re: Grease In Both Front Wheels... Normal?

Lemon a bit drastic, sure. Do I really want to? No. I just find:
a) Byers Jeep's standard loaner of a subcompact car completely inadequate. I admit, I'm used to better for a car that cost much less (MINI) so my opinion is colored. I'll know to inquire with dealers about their loaner policies for future purchases.
b) Jeep customer service's complete lack of interest in my poor opinion of Jeep and the dealer to be rather odd. Maybe I just got the guy who didn't want to be working on a Saturday.

I've given the dealership several different avenues to make me a happy customer and they've failed thus far. Yes, I do expect more from a $40k purchase.
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  #681  
Old 06-01-2014, 09:47 PM
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Re: Grease In Both Front Wheels... Normal?

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Originally Posted by muidaq View Post
Lemon a bit drastic, sure. Do I really want to? No. I just find:
a) Byers Jeep's standard loaner of a subcompact car completely inadequate. I admit, I'm used to better for a car that cost much less (MINI) so my opinion is colored. I'll know to inquire with dealers about their loaner policies for future purchases.
b) Jeep customer service's complete lack of interest in my poor opinion of Jeep and the dealer to be rather odd. Maybe I just got the guy who didn't want to be working on a Saturday.

I've given the dealership several different avenues to make me a happy customer and they've failed thus far. Yes, I do expect more from a $40k purchase.
I think unless you have a service contract the policy is they don't pay for loaners for warranty work. It's not just Chrysler that operates this way, I know a few years back I had to take my brand new Ford in for a warranty repair and they told me If I wanted a rental I had to pay for it. So the fact that they gave you a loaner really goes above what they had to do. I know that its very frustrating to have a new vehicle with a problem, but hopefully once they get the parts in and replaced you won't have anymore issues.
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  #682  
Old 06-01-2014, 10:14 PM
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Re: Grease In Both Front Wheels... Normal?

The couple times I've taken our Volts in for warranty work, I've gotten loaners courtesy of GM. In fact, the dealership has a Hertz on-site.

I'd have to say that of the two issues noted by muidaq, the second one is the one that really gets me.

Even a phone call to say, "Geez, it's been two weeks since you dropped your brand new Jeep at the dealership - we're sorry and we're working hard on the problem. What can we do to make it right?" would have really improved my view of this situation. But alas, no such call is forthcoming - they can't even admit there is a problem - and I fear it is emblematic of how Jeep intends to deal with me going forward. Anyways, as I said before, it is what it is. My brain says I should just buy a Lexus or an Acura to avoid all of this bull***t but my heart won't let me do it.
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  #683  
Old 06-01-2014, 11:09 PM
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Re: Grease In Both Front Wheels... Normal?

My wk1 is doing the same thing in both front wheelsImageUploadedByJeepGarage1401682142.846362.jpgImageUploadedByJeepGarage1401682150.795453.jpg


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  #684  
Old 06-01-2014, 11:16 PM
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Re: Grease In Both Front Wheels... Normal?

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My wk1 is doing the same thing in both front wheelsAttachment 40590Attachment 40591


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Your WK1? What is your build date and any photos of the CV boot?
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