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  #793  
Old 06-19-2014, 03:44 PM
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Re: Grease In Both Front Wheels... Normal?

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Originally Posted by Emdoc1 View Post
Just got the call, repair is done... will update when I pick it up in a couple of hours.
Hope it's OK to quote my own quote...

Got my baby back about an hour ago... Dealer had not cleaned all the grease inside the rim, so they had to take it back in, remove the wheel, and spray wash it. I feel a little roughness on the front left wheel, going to give it a little time and see if it smooths out, otherwise she's going back in! Still have to hope the front right axle boot doesn't fail...

One full week in the shop, with less than one month of ownership... sigh.
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  #794  
Old 06-19-2014, 06:20 PM
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Re: Grease In Both Front Wheels... Normal?

Well, I hoped I was done with this after replacing my driver side two weeks ago. My dealer said they couldn't replace the passenger side unless it was failing, and it looked fine. Two weeks and a few hundred miles later and there is grease all over the passenger side.

Drove straight to the dealer after work today and told them I wanted another loaner while they fixed this side. Got a 300S. Not a bad ride, but I'd rather have the Jeep.
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  #795  
Old 06-20-2014, 10:10 PM
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Re: Grease In Both Front Wheels... Normal?

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Originally Posted by anotherburrito View Post
Well, I hoped I was done with this after replacing my driver side two weeks ago. My dealer said they couldn't replace the passenger side unless it was failing, and it looked fine. Two weeks and a few hundred miles later and there is grease all over the passenger side.

Drove straight to the dealer after work today and told them I wanted another loaner while they fixed this side. Got a 300S. Not a bad ride, but I'd rather have the Jeep.
I feel your pain... I'm checking the passenger side daily, just waiting for it to fail.

Drove almost 70 miles today round trip, so far so good and the rough feeling is gone.
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  #796  
Old 06-21-2014, 05:56 AM
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Re: Grease In Both Front Wheels... Normal?

A Jeep is now in my garage!

I have finally taken delivery of my vehicle after some pre-delivery negotiations with my dealership re 'suspect' CV Boots and a few other issues. For those interested, here is the story.

Many weeks ago I was made aware, through this forum that there was an issue with defectively manufactured front axles (Loose CV boots) being delivered to the Jeep Grand Cherokee and Dodge Durango vehicle assembly lines. Many of you have read the threads that owners and prospective owners have posted to, so you know the story.

As my vehicle was already in the hands of the freight forwarding company on its journey from the factory to me in AUS, it missed being held back for rectification action before being released from factory 'control'. I was concerned that all vehicles assembled in the 'bad batch' period would have the defective axles and I would take delivery of a vehicle that was 'known' to be defective and would suffer the failure as did Phillyant (who initially alerted us all to the issue. Thanks to you.) and many others since.

Therefore, I used 'evidence' from this Forum to help articulate my concerns to my salesman/dealership and make them aware (as they were not) of the issue also. The short (ish) story is ,I advised the salesman that I would not take delivery of the vehicle until new axles had been fitted. (I changed my position on this later. If you read on you'll see why). I provided the 'evidence' to the salesman and awaited the response.

I was asked to provide links to the forum site and various threads/posts that they could research for themselves. This I duly did, and a few days later was phoned back with "no Australian cars are affected". I believe the message was "different part numbers for right hand drive". (I believe the message should have been "no Australian cars are affected, yet". Read on!).

Anyway, a couple of days later I was advised that my car was at the yard, so I went to have a 'pre-delivery' inspection with my salesman on Monday 16th. I took copies of the two TSB's that had been released since my build date, (but apply to my build date) so they could be applied before delivery. (I since note that Important Safety Recall RC-P31-14 has been issued for a reprogram of the Active Cruise Control to address possible un-intended acceleration. This I will have done ASAP. The recall states owners should not use ACR until the software re-flash has been applied.) I was assured the TSB's would be done, as would a DPF manual regeneration. (It is something this dealership does before delivering all diesels.) I noted a few other marks and blemishes that would need to be fixed before delivery.

The interesting and very disappointing thing though was, when I stuck my head under the front to look at the CV boots, I noticed that the QC marks/alignment marks on both CV boots do not line up (Odometer read 17 kilometres!). Just like in the photo (below), the mark on the metal band is not aligned with the others. Different Part Numbers or not, it would seem the issue will affect Australian/RH Drive cars! I said I wanted both axles changed out before delivery. The salesman was fairly convinced that they would not fail. Sensing an impasse, I said I would take delivery of the vehicle, but should my car suffer the CV Boot failure he would buy me a bottle of my favourite Penfolds red (Not a Grange Hermitage Bin 95, 1955, but not exactly a cleanskin either!) and I would be supplied with a JGC Overland as a courtesy car for as long as I had to wait for axle replacements to arrive and be fitted. The courtesy car condition was to be added to my conditions of sale contract or the sale would not occur. This amendment was duly noted on my contract and we shook like gentleman on the wine.

The next day the salesman calls me to say he has lodged a warranty claim on both axles and replacement ones are on order with an expected delivery of two to three weeks. It seems he may have investigated what the wine would cost him! He had the service department carry out the pre-delivery and the outstanding TSB's, fit the Towbar and wiring and I took delivery of the car on Friday.

I will take photos of the relative positions of the alignment marks every 100 kilometres or so, to monitor any movement. I can only hope they don't fail before the replacements arrive and I can have them changed out. If they fail before then, well, at least I'll have a nice red to enjoy and a JGC to drive and learn how to use/operate all the functions of the car and Uconnect.

I will say, that the last five months and 6 days have been filled with highs and lows as I have read about this car on the forum. I have nothing but appreciation for forum contributors who made me aware of the CV Boot and other issues, enabling me to negotiate a 'settlement' that allowed me to continue with the purchase of what I hope will be the family car for years to come. The first 76 kms have been magic. Thank you.

Tomorrow, its wash, clay bar, wash, wax and fit the bonnet protector.

Finally, I must mention that the salesman has been fair and 'negotiations' were completed in good humour and he has until now been pleasant to work with. For that, I thank him. Credit where credit is due.

Gr8Ness
Attached Images
File Type: jpg Alignment Marks 2.jpg (17.4 KB, 144 views)
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  #797  
Old 06-21-2014, 07:15 AM
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Well mate I was going to ring you earlier but I thought you must have been putting some miles on her.

I'll give you a call tomorrow but as you know my dealership had said some Australian vehicles are affected though they claimed mine is not. The supporting documentation is totally irelavent to the case in hand as it simply stated there had been some production delays at the factory which would result in late delivery of two of their vons.

The second email from JA which I had the DP chase up simply stated my vin was not subject to any current recalls.

I advised the DP I was aware of that and that answer did not address the discussed concerns about the cv boots.

Its all smoke and mirrors.

They didn't even want me to take the vehicle onto the freeway to test drive. I said it was my right to test drive to the legal speed. DP finally agreed to that.

Apparently there is a pre delivery check list they use and have promised to make it a available to me.

I mentioned your case and moved alignment marks and the DP was speechless.

I'll be inspecting mine 9am 1/6/2014 six months and one day after ordering.

They say tow pack, reverse camera and trail rated badge will be fitted. Both TSBs and current uconnect installed.

I also querying why my vehicle takes another two weeks longer to deliver than yours. Response we have hundreds of vehicles to prepare for delivery.

Best get those axles up to speed..... asap the repairs before the wait list here gets out of hand.

Good to hear your getting new axles straight up. Well done.

Cheers
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  #798  
Old 06-21-2014, 08:57 PM
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Re: Grease In Both Front Wheels... Normal?

Thanks Rocksfly,

When you next talk with your DP, make sure he/she is aware of the Important Safety Recall RC-P31-14 issued for a reprogram of the Active Cruise Control to address possible un-intended acceleration. The recall states owners should not use ACC until the software re-flash has been applied. For all vehicle builds between January 16 and April 17, 2014.

Additionally, it states in the Recall notice that QUOTE "Dealers must perform this repair on all unsold vehicles before retail delivery." END QUOTE

All other owners with build dates in that period should do the same. This is a safety recall and not a TSB.

It would seem that defects considered safety are dealt with correctly (as you would hope), but grease on brakes due to CV boot failure is not considered a safety issue.

OK, I've delayed having to 'groom' the beast long enough. Out with the cleaning/polishing/detailing products. It's a lovely day for it Brisbane today.

Then again, I could take it up to Toowoomba and back via Warwick, the Mount Lindesay Highway, Beaudesert, Greenbank to home .....

See yah.
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Old 06-21-2014, 11:48 PM
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Re: Grease In Both Front Wheels... Normal?

You can add me to the list.

Limited w/ORA2, build date 4/4/2014

Took delivery on Tuesday 6/17, and noticed the grease all over the inside of the front driver's side wheel today (455 miles on the odometer) when I was swapping some wheels around. Clearly it failed a while ago, possibly even before I took delivery. The driver's side boot has completely slipped off the wheel end and though the passenger's side boot is still in place, it appears to have moved a little bit and there is a small amount of grease visible around the edges. It does feel tight by hand but of course I realize that that's not a meaningful test.

A dealer service advisor is going to call me to make arrangements on Monday to have it fixed; the service advisor that I talked to this afternoon was unaware of any other occurrences of this issue, though the dealer is a large Dallas-area dealer so I find that hard to believe. If I don't hear from them by the time they said they'd call on Monday, then I'll start reaching out to some other local Jeep dealers; there are lots to choose from.

I didn't take any photos; it looks like what everyone else has posted: a terrific greasy mess.
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Old 06-23-2014, 03:42 AM
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Re: Grease In Both Front Wheels... Normal?

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Originally Posted by Emdoc1 View Post
From reading this thread in both forums extensively, the problem seems to be with vehicles manufactured between early March and April 14. Mine has a March 31 date, and has the problem. Hopefully by your build date they corrected the issue with the part supplier...
I have the option of a Feb build (just landing) or an April/May build. Perhaps opt for the May to be safe? From another thread I think the April date has gone out to the 20th as being inclusive of the problem.
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  #801  
Old 06-23-2014, 11:32 AM
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Re: Grease In Both Front Wheels... Normal?

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Originally Posted by Red PeeKay View Post
I have the option of a Feb build (just landing) or an April/May build. Perhaps opt for the May to be safe? From another thread I think the April date has gone out to the 20th as being inclusive of the problem.
Mine is a February build and was unaffected.
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Old 06-23-2014, 11:32 AM
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I would shoot for the May build also. See if they'll apply a couple of flash updates that came out late May/early June for you, to the body control module and also the HVAC system.
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  #803  
Old 06-23-2014, 01:15 PM
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Re: Grease In Both Front Wheels... Normal?

Gr8Ness - For some reason I couldn't enlarge you photo. However, it does looks like grease is seeping out a bit. The alignment mark is way off. You're gonna need those axles on order! Just a one day fix if parts are there.
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  #804  
Old 06-23-2014, 03:13 PM
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Re: Grease In Both Front Wheels... Normal?

The count for me is now two failures to the passenger and one to the drivers. When does this end?!
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