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  #853  
Old 07-09-2014, 10:15 AM
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Re: Grease In Both Front Wheels... Normal?

I just can't seem to get away from this issue. I got both my axle shafts replaced at 300 miles, and it took them over a week to completely get the job done correctly and I had to go back 3 times. No problems since then and I've been checking.

Now I bring it back in for a simple oil change, and they tell me they can't release the vehicle because Chrysler re-engineered the shafts and they have to be replaced (the tsb mentioned earlier) . Why they hell do they have to be replaced again if they were already replaced with the corrected part. Can anyone confirm that the part numbers from the tsb are different than the original part numbers?
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  #854  
Old 07-09-2014, 10:48 AM
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Re: Grease In Both Front Wheels... Normal?

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Originally Posted by asdad123 View Post
Now I bring it back in for a simple oil change, and they tell me they can't release the vehicle because Chrysler re-engineered the shafts and they have to be replaced (the tsb mentioned earlier) . Why they hell do they have to be replaced again if they were already replaced with the corrected part. Can anyone confirm that the part numbers from the tsb are different than the original part numbers?

Sounds shady. Are they refusing to show you your vehicle? I'm always leery of some of the shady characters they hire. Did they damage your vehicle (by installing incorrect parts or crashing it in the parking lot) and trying to fix it before you see it? Without a detailed write up from the dealer about what issue they are speaking of, followed by them physically showing you the issue on your vehicle and your authorization to repair it, it sounds like you should press charges for vehicle theft. Call the police.




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  #855  
Old 07-09-2014, 11:29 AM
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Re: Grease In Both Front Wheels... Normal?

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Originally Posted by asdad123 View Post
....Can anyone confirm that the part numbers from the tsb are different than the original part numbers?
Interesting circumstance....parts are same by part number....usually Mopar separates superseded part #'s with AA, AB, AC, etc...but the original part numb is definitely AC....so how can a dealer or warehouse tell "re-engineered" from original (bad) from replacement (suspect?)......wonder what you see on part history when you log into STAR...hmmm

Pre-TSB (original part numbers) are:

52124712AC for the RH (longer in pic) axle assembly
52124713AC for the LH (shorter in pic) axle assembly

TSB lists:

52124712AC, Half Shaft Assembly, Right Front
52124713AC, Half Shaft Assembly, Left Front
Attached Images
File Type: jpg axleassy.JPG (25.2 KB, 9 views)
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  #856  
Old 07-09-2014, 11:30 AM
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Re: Grease In Both Front Wheels... Normal?

whoa on the 911


the tsb or rrt might just go by VIN and say replace all from this number to this.
since you had failure and repair before full directive came out the earlier repair is sort of in limbo.
they may make you do it again.



i had this happen with brake rotors. I had a problem and jeep swapped them.

then a year later same dealer says MUST CHANGE ROTORS per jeep.
i said 'already done' but he insisted that the rrt said ALL must be done via VIN number NOT symptoms.

OP maybe find a better dealer that wont take 3 times to get something done right.
but the process IMO is a factory directive.
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  #857  
Old 07-09-2014, 11:48 AM
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Re: Grease In Both Front Wheels... Normal?

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Originally Posted by 14SummitHemi View Post
....wonder what you see on part history when you log into STAR...hmmm...
Got an email out to a factory powertrain engineering support contact I have....
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Old 07-09-2014, 11:59 AM
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Re: Grease In Both Front Wheels... Normal?

I went in and talked with the service manager. Changed his tune from "it'll be done tomorrow" to by the end of the day. He told me however that the rattle I have in the dashboard may not get fixed because it takes a long time for the axles to be replaced. They have had the car since 8 am for an oil change/fix the rattle and it is now 1pm. They called me at 1130 saying they can't hear a rattle from the dashboard, and as I posted in my other thread, I had a video that Cleary depicted the rattle sound. I had the service manager listen to it and he heard it no problem then.

The Tsb says the fix for the shafts should be 1.2 hours, but the service manager is telling me it takes much longer than that. Honestly, with 2600 miles on the car I'm thinking of trading it in after this. Nearly $44,000 on a vehicle and this is the kind of service you get.

I went back to them because the service manager promised me they would do right after the first incident. They're not doing a much better job now. Will be avoiding that dealership like the plague from now on.
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  #859  
Old 07-09-2014, 12:15 PM
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Re: Grease In Both Front Wheels... Normal?

Quote:
Originally Posted by 14SummitHemi View Post
Got an email out to a factory powertrain engineering support contact I have....
Yep, the powertrain support center specialist says original factory install part number is identical to the re-engineered part number....that's completely moronic!
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  #860  
Old 07-09-2014, 12:27 PM
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Re: Grease In Both Front Wheels... Normal?

Quote:
Originally Posted by 14SummitHemi View Post
Yep, the powertrain support center specialist says original factory install part number is identical to the re-engineered part number....that's completely moronic!

The service manager said the parts hhave date stamps on them and any parts within the tsb range were told to be thrown out by Chrysler and only ones with date stamps past the tsb date range are being used now.

Probably lying to me like they've been every time Its been in service. He even broughtup the fact that they cleaned the grease off last time. I caught him in the lie saying that I'm the one who cleaned it, and had the before and after pictures. He was like "oh you did?"

How hard is it to get a refund on the Mopar vehicle protection max care? I purchased the lifetime one from ziegler on May 29th. Im seriously considering getting rid of this car due to these experiences.
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  #861  
Old 07-09-2014, 12:33 PM
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Refund 100% easy if u haven't used it yet for a rental....
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  #862  
Old 07-09-2014, 12:51 PM
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Re: Grease In Both Front Wheels... Normal?

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Originally Posted by 14SummitHemi View Post
Refund 100% easy if u haven't used it yet for a rental....
Thanks. Seriously considering that at this moment. I was going to get a rental this morning, but thankfully a collegue picked me up from there and drove me to work since it's only 5 minutes from the dealership.

It'll be icing on the cake if they say they replaced the parts and actually didn't (maybe trying to double dip for Chrysler to pay for doing it?) . I marked mine with permanent market after they were replaced so if those marks are still there after the replacement, I'll just laugh.
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  #863  
Old 07-09-2014, 01:35 PM
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Re: Grease In Both Front Wheels... Normal?

Quote:
Originally Posted by asdad123 View Post
I went in and talked with the service manager. Changed his tune from "it'll be done tomorrow" to by the end of the day. He told me however that the rattle I have in the dashboard may not get fixed because it takes a long time for the axles to be replaced. They have had the car since 8 am for an oil change/fix the rattle and it is now 1pm. They called me at 1130 saying they can't hear a rattle from the dashboard, and as I posted in my other thread, I had a video that Cleary depicted the rattle sound. I had the service manager listen to it and he heard it no problem then.

The Tsb says the fix for the shafts should be 1.2 hours, but the service manager is telling me it takes much longer than that. Honestly, with 2600 miles on the car I'm thinking of trading it in after this. Nearly $44,000 on a vehicle and this is the kind of service you get.

I went back to them because the service manager promised me they would do right after the first incident. They're not doing a much better job now. Will be avoiding that dealership like the plague from now on.
I had both half shafts replaced this morning and the recall for ACC complied with and it was right at 2 hours. Of course I go to leave and my A/C won't work on auto. Back inside it goes and he reconnects his computer and does the update for the ACC again. Now it works again. Either the vehicles are getting too complex or quality assurance can't keep up with the software geeks.
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  #864  
Old 07-09-2014, 09:51 PM
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Re: Grease In Both Front Wheels... Normal?

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Originally Posted by Lark View Post
I had both half shafts replaced this morning and the recall for ACC complied with and it was right at 2 hours. Of course I go to leave and my A/C won't work on auto. Back inside it goes and he reconnects his computer and does the update for the ACC again. Now it works again. Either the vehicles are getting too complex or quality assurance can't keep up with the software geeks.
I just looked closely at my paper work and they actually did a second computer flash. It was RRT 14-050. That one is for a laundry list of potential issue from interior lighting to HVAC controls. Now at least it makes more sense.
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