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  #937  
Old 10-27-2014, 12:17 AM
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Re: Grease In Both Front Wheels... Normal?

Quote:
Originally Posted by YO-EL View Post
All the axles are being recalled, factory originals, AND the replacement ones
The new ones from new vendor have not arrived yet.


ALL axles done before the parts lock down 10/13/14 will need to be replaced!
Can you elaborate? What "parts lock down 10/13/14" are you referring to? Is the front half axel shaft recall being expanded to include more vehicles or something??? Why stop at 10/13 unless new ones have already gone into vehicles being produced?

More info or link to more info please.....

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  #938  
Old 10-27-2014, 01:28 AM
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Re: Grease In Both Front Wheels... Normal?

Quote:
Originally Posted by YO-EL View Post
ALL axles done before the parts lock down 10/13/14 will need to be replaced!

Quote:
NOTE: This notification applies only to the above vehicles equipped with a Quadra-Trac (sales code DHB) or Quadra-Trac II (sales code DKA) built from March 05, 2014 through April 21, 2014 (MDH030505 through 042104).
If there are bad parts up to 10/13/14, why aren't they replacing the axles up to that date. The CSN suggests parts after 4/21/14 are all good. Repair date was 4/26/14 and so far so good. (Knocks on wood)


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  #939  
Old 10-27-2014, 09:42 PM
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Re: Grease In Both Front Wheels... Normal?

Quote:
Originally Posted by Dan JGC View Post
Can you elaborate? What "parts lock down 10/13/14" are you referring to? Is the front half axel shaft recall being expanded to include more vehicles or something??? Why stop at 10/13 unless new ones have already gone into vehicles being produced?

More info or link to more info please.....
According to my dealer, (very large & reputable Reedman Toll in PA), all the axles being used for replacement are being recalled and service departments & distribution centers were ordered to send them back to the factory.

No parts already on hand as of 10/13/14 were allowed to be given out to techs to perform the repair.

So if you've had a previous repair, or are waiting to get it (like me), nothing is happening until a new vendor's parts are delivered.

(no time frame yet I'm told)

No idea whats going on in the the factory with newer produced vehicles..
I'm assuming they are already using these parts from a different vendor & axles will be shipped to dealers to complete the recall shortly..
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  #940  
Old 10-28-2014, 11:05 PM
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Re: Grease In Both Front Wheels... Normal?

Ugh, I'm taking mine in tomorrow for the whgole slew of recalls and TSBs including this. My service advisor hasn't said anything about parts being held or recalled...if I go through the whole mess of swapping cars with my wife and taking the morning to take it over there, rent a car and they can't use these parts or those parts aren't going to solve the issue...I'm going to be pissed.

I'll call him in the morning and have him check about whether or not the parts can be used...any guidance guys?
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  #941  
Old 10-28-2014, 11:35 PM
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Re: Grease In Both Front Wheels... Normal?

Quote:
Originally Posted by SW03ES View Post
Ugh, I'm taking mine in tomorrow for the whgole slew of recalls and TSBs including this. My service advisor hasn't said anything about parts being held or recalled...if I go through the whole mess of swapping cars with my wife and taking the morning to take it over there, rent a car and they can't use these parts or those parts aren't going to solve the issue...I'm going to be pissed.

I'll call him in the morning and have him check about whether or not the parts can be used...any guidance guys?
Yes, ask him directly what part number he intends to install for the half shafts. If he doesn't say CEC0P391AA, tell him you will wait until he has the correct parts (from new CSN):

Part Number....Description
CEC0P391AA....Half Shaft Package
Each package contains the following components:
Quantity Description
1 Half Shaft, Right
1 Half Shaft, Left
2 Washer, Half Shaft
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  #942  
Old 10-28-2014, 11:39 PM
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Re: Grease In Both Front Wheels... Normal?

Thanks a lot, I will do that and report back.
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  #943  
Old 10-29-2014, 08:43 AM
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Grease In Both Front Wheels... Normal?

Okay, so here's where we're at with this.

Called the dealer, my guy was on the phone so I had the service writer who answered check, she was clueless and gave me part numbers that made no sense. So, I had her transfer me to parts.

Talked to the parts guy, according to him "all they did was just put the two parts in one box" which is obviously BS. Chrysler did not issue a part hold and go to the expense of swapping out parts because they wanted the parts in one box instead of two.

So, I asked him for the part number and he said he didn't know. I asked if he could check and he said the parts were all the way in the back of his warehouse, but they are the latest parts they got in last week. I told him I would have to know that part number before I came over there and spent $50 to rent a car for the day and he didn't have a solution for me.

Going to wait for my guy to call me back...hopefully he'll be a little more interested in helping me instead of sitting on his ass.

I hate dealing with Jeep dealers...


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  #944  
Old 10-29-2014, 08:51 AM
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Re: Grease In Both Front Wheels... Normal?

He called me back. They have no idea, he gave me the same rapid response numbers the first girl did and didn't have any information for me. I guess I'll print out the latest CSN and take it over there with me and hope that the correct latest parts are used.

What a bunch of clowns.


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  #945  
Old 10-29-2014, 09:37 AM
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Grease In Both Front Wheels... Normal?

Here's the deal. There's a lot of confusion being sewn here because some dealership told someone on here that there was a "recall' and that a different supplier was being used now, etc...etc. This is false. The story:

1) It's not a recall, its a CSN (as you indicated...I'm just clarifying for everyone).

2) There is no "different supplier." A single part may have multiple suppliers but a supplier doesn't get "thrown out" for something like this as has been indicated. They may start prioritizing a different (existing) supplier while the issue with the other is worked out, but they don't specify a brand new supplier. That would cramp up production way too much as doing this takes way too long. The problem is simply corrected with the available parts suppliers and things move on.

3) The CSN was NOT issued because of a part change. The CSN was issued because dealerships were replacing a single axle at a time and customers were having to come back multiple times. The complaints from the customers and confusion at the dealerships over this prompted this change. The CSN part package has the part number:

CEC0P391AA - Half Shaft Package (as per the CSN)

IN that package are the following:

(1) 52124713AC - Shaft, Axle Half - Left
(1) 52124712AC - Shaft, Axle Half - Right
(2) 04809863AC - Washer

Please note the part numbers. They are the SAME part numbers as have been used on all WK2s (and continue to be used on the 2015s). The part was not redesigned, changed, switched out, etc. Rather, the supplier issue (loose band clamps on the boot) was corrected. That's all. This is all logical -- nobody is going to redesign or switch a part for a different one if the original issue was a PROCESS issue (clamp not being properly tightened during shaft assembly) and not a design issue.

The "new" part number for the CSN is a PACKAGE part number (yes, if you package multiple components into a single package you issue a part number for that package as an assembly -- that's how you track it, do inventory, etc). Same concept as the fact that you have a part number for your transmission (example), but that is the ASSEMBLY part number -- each component inside has its own numbers, etc.

The parts were packaged as a single unit for warranty tracking -- the CSN is associated with that parts package--therefore, in order to be reimbursed for performing the work the dealerships must use THAT parts package, ensuring both axles are received and used in the repair.

4) Finally, there was no general parts hold. There was a hold for repairs to 2014 vehicles that were within the range of the issue in order to ensure this CSN parts package was used and both shafts were replaced in one visit. If you were outside this range, or had a prior year vehicle (which use the same axle shafts) the parts were still very much available individually for repairs that were not related to this issue.

Hope this clears a few things up.
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  #946  
Old 10-29-2014, 10:03 AM
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Re: Grease In Both Front Wheels... Normal?

Then that sort of jibes with what I was told then. The parts guy did tell me though that the parts had been recalled. When I mentioned it was a CSN he said "no they did make it a recall" My guy called me back after I posted that and told me he confirmed the part number was the new number.

Dropping it off now.


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  #947  
Old 10-29-2014, 10:12 AM
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Re: Grease In Both Front Wheels... Normal?

Quote:
Originally Posted by SW03ES View Post
Then that sort of jibes with what I was told then. The parts guy did tell me though that the parts had been recalled. When I mentioned it was a CSN he said "no they did make it a recall" My guy called me back after I posted that and told me he confirmed the part number was the new number.

Dropping it off now.


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It's not a vehicle recall. It's a CSN. I believe they did do a parts recall for inventory parts manufactured within the dates of the problem parts. That's a bit of a different thing.
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  #948  
Old 10-29-2014, 06:25 PM
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Re: Grease In Both Front Wheels... Normal?

Went in today to get axles ordered for my JGC Diesel with a copy of the CSN I got in the mail yesterday. Was told by the Parts Manager that he could not order the parts because they never sold a Jeep that had this problem and Chrysler is monitoring what is ordered. This is a different dealer than where I bought it and this different dealer fixed both axles earlier this year in June. That did not sound right to me and he said that there was a statement at the bottom of the screen stating that he could not get new replacement axles. He said I would have to go to the dealer I bought the Jeep from and they would have to order them. He stated he also thought this was BS because his dealer wouldn't make any money by referring me to my original dealer. I told him I would have to call Jeep Customer Care and question this because it would entail a 400 mile round trip to my selling dealer.
Well, I called Jeep Customer Care at 877.426.5337 and spoke to Erika. She called the dealer I went to this morning and confirmed that this is what the dealer was told. She then called Jeep Parts and explained the problem I was having and they told her there was a glitch in the ordering system because the system was indeed monitoring what dealers sold the defective Jeeps. Erika then told me that they were working on locating the parts and they would ship them to my local dealer and that I could expect a call in the next 5 business days telling me when I would be getting my parts. She assigned a case number to me and basically took care of anything else I was going to do. We'll see what happens.
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