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  #949  
Old 10-29-2014, 07:00 PM
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Re: Grease In Both Front Wheels... Normal?

I think its clear its not a new supplier. I mean really if it was I think it would cover more than one month of production. I had a couple posts on this thread asking what made them think its a new vendor and of course no answer. I think that was just misinformation. I think it seems that a quality control problem must have developed and some of the clamps were probably not being tightened properly and then it was probably caught from the warranty claims. I'm Sure the replacement parts are the same part they just want to make sure none from the bad batch get installed. Sounds pretty simple to me.

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  #950  
Old 10-29-2014, 07:18 PM
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Re: Grease In Both Front Wheels... Normal?

Quote:
Originally Posted by Peter_K View Post
Here's the deal. There's a lot of confusion being sewn here because some dealership told someone on here that there was a "recall' and that a different supplier was being used now, etc...etc. This is false. The story:

1) It's not a recall, its a CSN (as you indicated...I'm just clarifying for everyone).

2) There is no "different supplier." A single part may have multiple suppliers but a supplier doesn't get "thrown out" for something like this as has been indicated. They may start prioritizing a different (existing) supplier while the issue with the other is worked out, but they don't specify a brand new supplier. That would cramp up production way too much as doing this takes way too long. The problem is simply corrected with the available parts suppliers and things move on.

3) The CSN was NOT issued because of a part change. The CSN was issued because dealerships were replacing a single axle at a time and customers were having to come back multiple times. The complaints from the customers and confusion at the dealerships over this prompted this change. The CSN part package has the part number:

CEC0P391AA - Half Shaft Package (as per the CSN)

IN that package are the following:

(1) 52124713AC - Shaft, Axle Half - Left
(1) 52124712AC - Shaft, Axle Half - Right
(2) 04809863AC - Washer

Please note the part numbers. They are the SAME part numbers as have been used on all WK2s (and continue to be used on the 2015s). The part was not redesigned, changed, switched out, etc. Rather, the supplier issue (loose band clamps on the boot) was corrected. That's all. This is all logical -- nobody is going to redesign or switch a part for a different one if the original issue was a PROCESS issue (clamp not being properly tightened during shaft assembly) and not a design issue.

The "new" part number for the CSN is a PACKAGE part number (yes, if you package multiple components into a single package you issue a part number for that package as an assembly -- that's how you track it, do inventory, etc). Same concept as the fact that you have a part number for your transmission (example), but that is the ASSEMBLY part number -- each component inside has its own numbers, etc.

The parts were packaged as a single unit for warranty tracking -- the CSN is associated with that parts package--therefore, in order to be reimbursed for performing the work the dealerships must use THAT parts package, ensuring both axles are received and used in the repair.

4) Finally, there was no general parts hold. There was a hold for repairs to 2014 vehicles that were within the range of the issue in order to ensure this CSN parts package was used and both shafts were replaced in one visit. If you were outside this range, or had a prior year vehicle (which use the same axle shafts) the parts were still very much available individually for repairs that were not related to this issue.

Hope this clears a few things up.
Yep, yep....thanks for taking the time to clear it up and write a long post to exactly clarify the issue.

I think they replaced my axles but didn't indicate they used the replacement washers....argh. LOL
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  #951  
Old 10-29-2014, 10:37 PM
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Re: Grease In Both Front Wheels... Normal?

Quote:
Originally Posted by Peter_K View Post
It's not a vehicle recall. It's a CSN. I believe they did do a parts recall for inventory parts manufactured within the dates of the problem parts. That's a bit of a different thing.
According to the dealer, it is now a vehicle recall. The paperwork generated references it as a recall...
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  #952  
Old 10-30-2014, 05:26 AM
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Grease In Both Front Wheels... Normal?

Quote:
Originally Posted by SW03ES View Post
According to the dealer, it is now a vehicle recall. The paperwork generated references it as a recall...

They write that paperwork. It's not a true "recall". Otherwise it would have a recall number associated with it and not a CSN number. It's s subtle but real distinction. Recalls are done when the defect affects vehicle safety, generally in a way that is not easily recognized by the operator or will have little warning to said operator. Recalls involve the NHTSA and compliance (vehicles successfully recalled, etc) is reported to them. CSNs (and associated such things with other manufacturers) are for defects which affect the use of the vehicle--generally WILL cause a problem (as opposed to cause a problem with "some")--but are not "safety" related. The NHTSA is generally not involved in these in a reporting capacity.

And no...a boot clamp is not typically a safety concern. Yes, your outer CV joint will get wrecked if unattended to--but CV joints give lots of warning before they completely fail in general. Plus, in this design even a CV joint that is allowed to get contaminate, go completely dry, and basically fall apart will simply flail around and make a hell of a racket. Hence, warning the operator of an issue.
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  #953  
Old 10-30-2014, 09:11 AM
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Re: Grease In Both Front Wheels... Normal?

Quote:
Originally Posted by SW03ES View Post
According to the dealer, it is now a vehicle recall. The paperwork generated references it as a recall...
There are 8 recalls for the 2014 GC, this issue is not one of them. All recalls can be checked by year and model at the NHTSA link below, also by VIN at their site and all issues at the Jeep Owner web site.

http://www-odi.nhtsa.dot.gov/owners/SearchSafetyIssues


https://www.moparownerconnect.com/oc...allsQuery.aspx
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  #954  
Old 10-30-2014, 09:48 AM
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Re: Grease In Both Front Wheels... Normal?

Somebody needs to tell the dealer that then, when I called it a CSN they affirmatively corrected me "No, they've made it a recall".

Its not a safety recall, as in its not done in concert with the NHTSA, but we have to think "what is a recall?". A recall is when the manufacturer sends notification that owners should bring their vehicles in to the dealer for repair or replacement of a certain part in a certain way. Its not a TSB to be addressed if an issue arises, they've affirmatively sent a notice "recalling" owners to the dealer to have the parts replaced whether they are currently exhibiting failure or not.

"Recall", "CSN"...its all semantics and arguing about what it is really doesn't mean anything. Obviously...my dealer agrees since they're calling it a recall.
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  #955  
Old 10-30-2014, 10:41 AM
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Re: Grease In Both Front Wheels... Normal?

Quote:
Originally Posted by SW03ES View Post
Somebody needs to tell the dealer that then, when I called it a CSN they affirmatively corrected me "No, they've made it a recall".

Its not a safety recall, as in its not done in concert with the NHTSA, but we have to think "what is a recall?". A recall is when the manufacturer sends notification that owners should bring their vehicles in to the dealer for repair or replacement of a certain part in a certain way. Its not a TSB to be addressed if an issue arises, they've affirmatively sent a notice "recalling" owners to the dealer to have the parts replaced whether they are currently exhibiting failure or not.

"Recall", "CSN"...its all semantics and arguing about what it is really doesn't mean anything. Obviously...my dealer agrees since they're calling it a recall.
Just hand them the printed CSN. If it is to hard for them to understand, you might consider changing dealers. The CSN does not 'recall' anything, just recommends the service. I have chosen not to have it done until it fails. Simple.

https://www.chrysler.com/universal/w...ce/pdf/P39.pdf
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  #956  
Old 10-30-2014, 11:17 AM
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Re: Grease In Both Front Wheels... Normal?

Quote:
Originally Posted by SW03ES View Post
Somebody needs to tell the dealer that then, when I called it a CSN they affirmatively corrected me "No, they've made it a recall".

Its not a safety recall, as in its not done in concert with the NHTSA, but we have to think "what is a recall?". A recall is when the manufacturer sends notification that owners should bring their vehicles in to the dealer for repair or replacement of a certain part in a certain way. Its not a TSB to be addressed if an issue arises, they've affirmatively sent a notice "recalling" owners to the dealer to have the parts replaced whether they are currently exhibiting failure or not.

"Recall", "CSN"...its all semantics and arguing about what it is really doesn't mean anything. Obviously...my dealer agrees since they're calling it a recall.
Your dealer just doesn't know the difference. All they know is they were told to replace the parts.
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  #957  
Old 10-30-2014, 02:10 PM
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Grease In Both Front Wheels... Normal?

You guys are missing my point...my point is who cares what it's called...why would I switch dealers?! They performed the repair properly and quickly, I should switch dealers because they call it a recall and not a CSN? WTF do I care what they call it lol.

You can choose not to have a "recall" done too. It's your car. I chose not to have the Lexus gas pedal reshaping recall done back in the day. Tell the dealer "I don't want that done".

Although I don't understand not having this done. Why would you want to deal with the aggravation of continually checking them for failure?


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  #958  
Old 10-30-2014, 02:50 PM
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Re: Grease In Both Front Wheels... Normal?

Quote:
Originally Posted by SW03ES View Post
You guys are missing my point...my point is who cares what it's called...why would I switch dealers?! They performed the repair properly and quickly, I should switch dealers because they call it a recall and not a CSN? WTF do I care what they call it lol.
If a dealer does not understand the terminology used by the manufacturer of the car, what else don't they understand about it. Using their logic, a manufacturer schedule for oil changes could be considered a 'recall'. I am sure any local ASE mechanic could do the work in the CSN

Apparently you care; "Somebody needs to tell the dealer that then, when I called it a CSN they affirmatively corrected me "No, they've made it a recall"."

Have a terrific day
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  #959  
Old 10-30-2014, 04:54 PM
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Re: Grease In Both Front Wheels... Normal?

Quote:
Originally Posted by SW03ES View Post
You guys are missing my point...my point is who cares what it's called...why would I switch dealers?! They performed the repair properly and quickly, I should switch dealers because they call it a recall and not a CSN? WTF do I care what they call it lol.

You can choose not to have a "recall" done too. It's your car. I chose not to have the Lexus gas pedal reshaping recall done back in the day. Tell the dealer "I don't want that done".

Although I don't understand not having this done. Why would you want to deal with the aggravation of continually checking them for failure?


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I wasn't suggesting that you switch dealers because of this or that it really matters what they call it. You are correct all that matters is that the repair was done. If you were going to have a failure due to a loose clamp it most likely would have been in the first couple thousand miles though. Did you already recieve a notice about this in the mail?
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  #960  
Old 10-30-2014, 04:56 PM
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Re: Grease In Both Front Wheels... Normal?

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Originally Posted by 46er View Post
If a dealer does not understand the terminology used by the manufacturer of the car, what else don't they understand about it. Using their logic, a manufacturer schedule for oil changes could be considered a 'recall'. I am sure any local ASE mechanic could do the work in the CSN

Apparently you care; "Somebody needs to tell the dealer that then, when I called it a CSN they affirmatively corrected me "No, they've made it a recall"."

Have a terrific day
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