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  #961  
Old 10-31-2014, 12:25 AM
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Re: Grease In Both Front Wheels... Normal?

Quote:
Originally Posted by 46er View Post
If a dealer does not understand the terminology used by the manufacturer of the car, what else don't they understand about it. Using their logic, a manufacturer schedule for oil changes could be considered a 'recall'. I am sure any local ASE mechanic could do the work in the CSN
Its the service advisors and the people you talk to on the phone, they don't know anything about anything...thats consistent across all brands and makes.

Of course any ASE mechanic can do the work in the CSN, as they could likely do any recall work too. Not sure what your point is there as you would want Jeep to pay for it.

Quote:
Apparently you care; "Somebody needs to tell the dealer that then, when I called it a CSN they affirmatively corrected me "No, they've made it a recall"."
I don't care, I posted that when I was frustrated with the dealer over the confusion surrounding the part numbers and making sure that I was getting the latest parts. Now the work is done and its over.

Quote:
Originally Posted by jp467
I wasn't suggesting that you switch dealers because of this or that it really matters what they call it. You are correct all that matters is that the repair was done. If you were going to have a failure due to a loose clamp it most likely would have been in the first couple thousand miles though. Did you already recieve a notice about this in the mail?
Wasn't really referring to you, I was referring to 46er, which I too have no idea WTF he's talking about lol.

Anyways, i never got a notice in the mail. I knew my VIN was in the range way back when, but when I had the Jeep in the dealer for the first oil change around 8700 miles the computer flagged it then, as well as for the ACC recall and the sun visor recall. I didn't have it done then because I couldn't be without the car all day. I was never really worried about it, just figured I would get it addressed when it was convenient.

I never had leaking, but I did have a rough, raspy, creaking feeling in the steering wheel at lower speeds and when going over bumps. Had it since about the second month I had the Jeep. I was always concerned it could be one of those half shafts, and sure enough with the new ones its gone 100%.

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  #962  
Old 10-31-2014, 12:43 AM
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Re: Grease In Both Front Wheels... Normal?

Just for giggles, I have attached my invoice. I have redacted my address so you all can't as easily come kill me in my sleep.

As you can see, both the terms "recall" and "customer service notification" are used to describe the work that was done to my Jeep.

The first job, RRT 14-049 refers to the axle shafts. "Recall has been performed".

At the bottom, Job #5. "OPEN RECALL P39" then on the second line, "Customer Satisfaction Notification P39"

So...Chrysler isn't so worried about using the word "Recall" or "CSN", and we shouldn't be either.
Attached Files
File Type: pdf 2014_10_31_00_32_57.pdf (325.5 KB, 19 views)
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  #963  
Old 11-03-2014, 08:56 PM
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Re: Grease In Both Front Wheels... Normal?

Thank you, Peter K, for the very informative post. I received this CSN in the mail a few days ago and have been trying to figure out if I need to bring my GC back to the dealer or not. It sounds like I do not. I bought my Jeep on 4/29/14 and had to take it to the dealer on 5/8/14 for the right axle and then again on 5/15/14 for the left axle. I double checked the paperwork and the part numbers used in my repairs match the part numbers Peter provided (the individual axle part numbers, not the package part number). My only question is - should I be concerned that there is no mention of replacement washers on the paperwork from when my Jeep was repaired? I'm wondering if the washers were replaced in my case and the paperwork just doesn't mention them and I'm hoping Chrysler is just being specific about what is included in the package part number. In any case, I'm at ~9,100 miles now and haven't experienced any issues with grease since my Jeep was repaired. The repairs were done at 696 (right) and 817 (left) miles.
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  #964  
Old 11-09-2014, 10:10 AM
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Re: Grease In Both Front Wheels... Normal?

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Originally Posted by SW03ES View Post
Although I don't understand not having this done. Why would you want to deal with the aggravation of continually checking them for failure?
For some of us, getting it fixed means losing a half day or more of work for the trip to the dealer. An occasional glance at the inside of the wheels is hardly aggravating.
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  #965  
Old 11-09-2014, 01:41 PM
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Re: Grease In Both Front Wheels... Normal?

Recall, CSN..... when I put my VIN in on the Chrysler website, it does NOT call it a "recall" or a "CSN customer satisfaction notice" it calls it a "CAMPAIGN" --- so you are ALL wrong! LOL LOL LOL There are two types of "campaigns" though...and one references "recall" and the other "CSN's"...... so maybe you are BOTH right! LOL Sooo confusing, yet so fun (banging head on concrete wall)?

SEARCH RESULTS
VIN: XXXXXXXXXXXXXX
Year: 2014
Vehicle: JEEP GRAND CHEROKEE SUMMIT 4X4 SPORT UTILITY 4-DR

Questions
Please contact the Chrysler Group Recall Assistance Center at 1-800-853-1403

Results Last Updated: November 08, 2014

Safety Recalls (What is a Safety Recall? Learn More)
There are no outstanding recalls for the above listed VIN

Campaigns (What is a Campaign? Learn More)
Campaign Date Campaign Description Repair Description Comments
October 13, 2014 FRONT HALF SHAFT BOOT CLAMPS INCOMPLETE BUT REPAIR PARTS ARE AVAILABLE

Outstanding Recall Information - U.S. and Canada
Answer ID 18737 | Published 09/24/2010 08:28 PM | Updated 09/02/2014 11:10 AM
Where can I find information pertaining to safety recalls or campaigns on my vehicle?
Chrysler Group LLC regards safety as paramount and does not compromise on the safety of our customers and their families. Your confidence in our products and our services is of utmost importance to us. As a result of our commitment to you, we will periodically recall a vehicle to correct a problem or improve overall performance.

What is a safety recall?
Safety recalls include any problem encountered with a Chrysler product related to the safe operation of the vehicle or the safety of the occupants. Chrysler will correct the problem, at no charge, even if the vehicle is out of warranty and you are not the original owner.

What is a campaign?
A campaign is a vehicle problem that is not a safety concern. There are two types:
Emissions Recall - Emissions are problems related to the Federal emissions warranty standards. Chrysler will correct the problem, at no charge, even if the vehicle is out of warranty and you are not the original owner.
Customer Satisfaction Notification - Customer Satisfaction Notifications are preventive in nature and involve warranty or customer satisfaction issues such as non-safety repairs. Chrysler will correct the problem, at no charge, even if the vehicle is out of warranty and you are not the original owner.

How do I know if my vehicle is involved in a recall or campaign?
Vehicle owners are notified by direct mail for both safety recalls and campaigns. Information about safety recalls is also typically available through the print and/or broadcast media. The notices sent through the mail will give owners the direction they need to have the recall or campaign properly addressed.

To find out if your vehicle has any incomplete recalls or campaigns, click the link below and enter your Vehicle Identification Number (VIN) when prompted. The VIN is located on the VIN plate on the dashboard of your vehicle. You can also find the VIN on your sales agreement, insurance documents and title.

My vehicle is involved in a recall. Do I need a recall notification to get my car repaired?
If your recall letter tells you to schedule the needed repair with the dealer, just make the appointment at any authorized dealer to have the repair completed. You do not need to bring any documentation with you.
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  #966  
Old 11-09-2014, 11:04 PM
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Re: Grease In Both Front Wheels... Normal?

Quote:
Originally Posted by drcoopster View Post
For some of us, getting it fixed means losing a half day or more of work for the trip to the dealer. An occasional glance at the inside of the wheels is hardly aggravating.
This I can understand seeing as they don't offer loaners.

Quote:
Originally Posted by Dan JGC
There are two types of "campaigns" though...and one references "recall" and the other "CSN's"...... so maybe you are BOTH right!
LOL...like I said...my paperwork calls it both!
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  #967  
Old 12-25-2014, 09:53 AM
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Re: Grease In Both Front Wheels... Normal?

Had both done last week..
All good now.. Also transmission & all other flash updates performed..
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