So I noticed a few days ago that the inside of my front wheels had loads of grease in them. Nothing in the rear wheels. Does anyone know if this is normal for a new Jeep? Should I be concerned? Here are a few pictures.
I would get it checked out, as you may have a problem with the CV boots and may be a sign of something more serious.
The grease could get on the brakes and lead to a much worse situation.
I dropped my Jeep off yesterday to get it checked out. I don't know the full details yet but the dealer just called and told me he put 2 brand new axles on it. He said something about the bands coming off. I was busy so I couldn't really get into detail with him. Is there anything I should ask when I go pick it up? I don't have a bunch of knowledge when it comes to things like this. What does his explanation sound like to you? He said he has never seen anything like this happen.
Probably one of these (~ 1 in. and ~ 4 in. clamp bands on each boot end)..
The one on left is inner boot, on right is outer boot on one shaft so you have 4 of these boots and since your grease was on the inside of rim the closest band would be the 4 incher in the right photo (outer shaft boot).
I mean, anything can happen but BOTH front wheel shafts? I don't buy it. That's an assembly not a failure issue. Freaky deaky man.
may want to go to the quarter wash place and see about getting and grease blobs off before you go home.
with the high pressure you should be able to clean them wheels up good.
BOTH left and right? Very odd! I mean if both boots on same half-shaft were missing (don't buy that they fell off) I could understand that as a bad batch of half-shafts but to have one boot missing a clamp on EACH shaft, that's a manufacturing assembly line issue for that station....
Same thing just happened (June) to mine after 800 miles. Dealership here in NJ (Flemington) was real good about it - only took a day to get the parts and replace CV boots and front axle. Tons of grease all over. Loaner car and everything. At first I was pretty pissed, but things happen.
Up to 1600 mi now without any problems. Running great. But I do find myself checking everyday now
I'll add this to the list of things I need to inspect on my recently delivered factory order... Geez. FCA should start paying us for doing their quality control checks.
Dropped it off at the dealership. The one service guy looked at it and was like "wtf how many miles are on the car. This shouldn't have happened". The salesman wanted me to come back on Monday since service was closed all weekend and couldnt do anything.
I laughed and told him its a 10 day old car that I didn't even use up a full tank of gas on so he talked to the manager and gave me a preowned car as a rental. Driving a 2011 Jeep liberty with a sticker price of $15,000 on it for a vehicle I paid over $40,000 for.
I'm going to call the service department Monday morning to see how long it'll be until I get my car back. Phillyant said they replaced both axles, rather than just the CV boots, should I demand that if they just want to replace the boots themselves?
Phillyant's and mine must have came on the same Shipping Truck/Same factory since he received his Sunday April 6th, and I got mine Monday April 7th. Im in North Jersey.
Dropped it off at the dealership. The one service guy looked at it and was like "wtf how many miles are on the car. This shouldn't have happened". The salesman wanted me to come back on Monday since service was closed all weekend and couldnt do anything.
I laughed and told him its a 10 day old car that I didn't even use up a full tank of gas on so he talked to the manager and gave me a preowned car as a rental. Driving a 2011 Jeep liberty with a sticker price of $15,000 on it for a vehicle I paid over $40,000 for.
I'm going to call the service department Monday morning to see how long it'll be until I get my car back. Phillyant said they replaced both axles, rather than just the CV boots, should I demand that if they just want to replace the boots themselves?
Phillyant's and mine must have came on the same Shipping Truck/Same factory since he received his Sunday April 6th, and I got mine Monday April 7th. Im in North Jersey.
Yes make them put on new axles and dont let them give you remanufactured ones demand new. Remanufactued can often have to much play in them an you end up with clunking sounds coming from them. That is very sad to see and its not just a one vehicle mistake. So if there are two then there are likely more.
So much for quality improving a year later. Id rather deal with the multitude of unrefined software issues i had to deal with on an early build rather than mechanical related failures like that.
Okay great. I will call them first thing Monday morning to ask what they will be doing. I understand things happen, but this is unacceptable for a brand new vehicle, whether it is $10,000 or $40,000. I was looking at the pictures I took of the front and back, and I think I may have found the problem.
If you look at the pictures of the back CV boot in the background, it has a silver metal clamp on it holding the end of the boot. The front ones didn't seem to have the clamp on it all as you can se in the pictures above.
Those bands are what hold and seal the boot in place with out it that side of the boot probably just came off when you were making a turn or something and threw the greese everywhere like that.
I've never had to look underneath a new car that I've purchased before, but I feel compelled to do that now.
Those boot clamps just don't break off, do they? Surely not. Like 14SummitHemi I'm thinking assembly line station issue. I hope that your Jeep Dealers correspond this back to Head Office / JNAP.
Thanks for the info and pics PhillyAnt and asdad123. I sincerely hope that is the last of the problems for you two.
I'm really angry about this. Knowing that I wasn't the only one this happened to pisses me off more. $50k+ on a vehicle and the quality control issues are just bull$hit.
This is the first 2014 that I have heard about this happening to. I know there were some 2011's mine included. I had the left rear half shaft replaced twice on that one due to the cv boot throwing grease. My 2014 has been fine though.
Agree 99% of the people with grandcherokkes dont post on the jeepgarage so who knows how many are like that. I could see if it was a one off incident but likely if there are two then there are more.
Forgot to mention I have that low freq bass sound too. But I'm pretty sure it's my Corsa exhaust...sorry . Hope that your sound is not a real problem for u to deal with.
Forgot to mention I have that low freq bass sound too. But I'm pretty sure it's my Corsa exhaust...sorry . Hope that sound is nothing for u to deal with.
Got the SAME problem with mine too! LOL Oh well. I don't get mad at things like this, I'm just a bit disappointed. I'll post photos soon.
I noticed accumulated brake dust right away (like after 20 miles or so) on the front two rims and I didn't think much of it. Went to a self-serve wash yesterday and realized it is grease and didn't look too close as gonna do an early oil change anyway where they will inspect everything at the same time. So, after reading this post, i went do to take a close look. WOW, what a grease mess in my front two wheels. Looks like the boot on the large side next to wheels isn't clamped.
I'm sure there are a lot of them out there with this problem. Don't know if assembly or supplier fault. What a mess.
Oh well, off to my local dealer tomorrow for service. I guess another reason Jeep needs to tighten up on the QC. Love my Summit, but looks like I get new axles early....LOL
Ugh that's ridiculous. Yep they screwed up bad at the factory. Looks like yours got built/delivered the same time as PhillyAnts and mine. What area are you in?
Also, can someone without this problem take pictures of their cv boots? Would like to see if there's any differences.