You haven't said what your phone and phones OS is.
I am gathering from the details shown in the picture it is a Galaxy S3 on AT&T, but it doesn't say what version of OS.
Yoi can see what should be possible with your phone here if Uconnect is up to date - http://chrysler.servigistics.com/que...=en&brand=Jeep
First things first, quickest steps then from there.
Delete the phone from Uconnect, and Uconnect from the Phone.
Reboot Uconnect: Hold Mute and Tune buttons for reboot. You wont lose any settings.
Repair phone and Uconnect.
If not working, make sure you update phone to latest OS, and same for Uconnect.
Before updating Uconnect, Delete the phone from Uconnect, and Uconnect from the Phone.
You're level 4, so there is no reason you can't do this easily yourself with help from the VIP http://www.jeepgarage.org/f219/uconn...vip-69170.html
thread - http://www.jeepgarage.org/f219/uconn...vip-69170.html
Once all systems are up to date, and paired up, then you have a good base to work from and know all that can be done from the firmware side is already done as well as possible.