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  #25  
Old 08-12-2011, 03:55 PM
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Re: HELP! Saddle finish wearing off.

I posted on this subject some time back. This is a common problem with this color of leather interior, on many makes and models of vehicles. Ask a Super Duty owner who really uses his truck with the King Ranch interior, especially the newer ones. I had a small amount of this wear and had a guy come out to my workplace on another issue. He was from a franchise called Creative Color Interiors (CCI) and he has "painted" dozens of King Ranch Fords and other brands of cars/trucks. They match the color and use an air brush to apply the color. I'm sure there are others vendors, this was the only one who would return my calls.

This is NOT a permanent solution but will have to be done again in the future. A lot of home leather furniture has to be "restored" this way. It sucks but until the process of coloring the leather gets better on our JGC, I guess this is the best you can do. EVERYTHING wears if you use it enough especially if you don't take care of it, obviously. And sometimes it still wears even if you do your best. Drive it, enjoy it and try not to worry too much.
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  #26  
Old 08-25-2011, 03:44 PM
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Re: HELP! Saddle finish wearing off.

Hi Everyone... I am new to this forum but found issues via search on Google so I joined. I have had my 2011 Grand Cherokee Limited Summit for about 5 months now and I have 7,000 miles on the odometer. I first started noticing the wear around 3,000 miles and I even brought it up to the dealer during the oil change and told him that I would wait until around 6,000 miles to report this.

I reported this to the dealer last week and they took pictures that they were going to send over to Chrysler directly for resolution. Just as you have experienced, mine wears on the bolster and even formed a crease where your "butt" contacts the seat. I am 6'0" 190 lbs and the only driver, I baby my vehicles to say the least so this is a common problem all the way around.

I will post more once I hear back from the dealer regarding this, but I am also going to send images from this post so that the dealer will know that this is a common problem.

Thanks!

- Dennis
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  #27  
Old 08-29-2011, 12:22 PM
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Re: HELP! Saddle finish wearing off.

Quote:
Originally Posted by Lingohocken View Post
Any ideas for a proven-effective protective finish that can be user-applied and doesn't make the seat slick like an ice rink?

There are lots of offerings out there, but it's hard to separate those that can from those that can merely claim.
Actually I am a huge fan of the Lexol product and have used it for years. There's one secret step in the process. Go out and buy some Super Clean degreaser from the local auto store. With a bucket of water and a terry cloth towel, spray the super clean on the wet towel and clean the seats (this dilutes the super clean). The Super Clean will pull out any dyes and dirt fast. Then rinse the seat with plan water.

After you are done with that step, use the Lexol cleaner and conditioner. I like Lexol conditioner because you can buff it with a terry cloth towel and your seats retain the nice showroom matte finish; not the greasy look...

Thanks!

Dennis
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  #28  
Old 08-29-2011, 02:17 PM
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Re: HELP! Saddle finish wearing off.

Quote:
Originally Posted by dddurham1975 View Post
Actually I am a huge fan of the Lexol product and have used it for years. There's one secret step in the process. Go out and buy some Super Clean degreaser from the local auto store. With a bucket of water and a terry cloth towel, spray the super clean on the wet towel and clean the seats (this dilutes the super clean). The Super Clean will pull out any dyes and dirt fast. Then rinse the seat with plan water.

After you are done with that step, use the Lexol cleaner and conditioner. I like Lexol conditioner because you can buff it with a terry cloth towel and your seats retain the nice showroom matte finish; not the greasy look...

Thanks!

Dennis
Interesting. Do you use this, for car leather: http://www.lexol.com/Product_3in1.aspx

Or is it these, for general leather: http://www.lexol.com/Category_leather.aspx

You'd think cowhide is cowhide and either would work, but for some reason they have different stuff for car interior leather than for other leather.
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  #29  
Old 08-29-2011, 02:45 PM
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Re: HELP! Saddle finish wearing off.

Quote:
Originally Posted by Lingohocken View Post
Interesting. Do you use this, for car leather: http://www.lexol.com/Product_3in1.aspx

Or is it these, for general leather: http://www.lexol.com/Category_leather.aspx

You'd think cowhide is cowhide and either would work, but for some reason they have different stuff for car interior leather than for other leather.
I use the two separate products... the cleaner and conditioner. So all in all, I end up going around the vehicle 2x (or a little more depending on if the driver seat needs Super Clean). I'm sure the 3-in-1 product is nice, but I just like to keep everything distinct.
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Old 08-30-2011, 12:03 AM
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Re: HELP! Saddle finish wearing off.

Quote:
Originally Posted by dddurham1975 View Post
I use the two separate products... the cleaner and conditioner. So all in all, I end up going around the vehicle 2x (or a little more depending on if the driver seat needs Super Clean). I'm sure the 3-in-1 product is nice, but I just like to keep everything distinct.
I hear you, thanks!
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  #31  
Old 10-06-2011, 10:50 AM
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Re: HELP! Saddle finish wearing off.

Hi Everyone,

It's been awhile since my last update and I wanted to let everyone know that today I went to the dealership and had the new bottom seat cover installed! I took some pictures of the new cover as well so that you guys can see it however I still have an issue that I would like to discuss.

According to my Service Manager, the seat cushion had been on backorder which indicates that there is a widespread problem with this issue. However, he did not know if Jeep switched to a new seat vendor or if these covers came from the original manufacturer. I sat for an hour at the dealership thinking about this then expressed my concerns to the service manager.

My primary concern is that the other seats (including the seat back cushion) may start to wear over time given that they are not used as heavily compared to the driver's seat. I have 10,000 miles on my Summit and as some have mentioned, seat wear was readily apparent at 2,000 miles. This may leave us at a disadvantage as our vehicles accumulate more miles. It's easy for them to say, "Seat wear is considered normal given the age and miles of the vehicle." If this is the case, then after a certain amount of time (i.e. 12,000 miles), Jeep can wash their hands of this issue and call this "normal wear and tear."

The manager understood my concerns and recommended that I call 800-992-1997 to open a case, present all evidence (pictures from my vehicle, other complaints, pictures, etc.), and ask for some sort or resolution that can be leveraged if this problem continues in the future. Taking this one step further, perhaps they would consider replacing ALL seat covers IF there's a new manufacturer... OR... Even petitioninig for a new 2012 vehicle in pursuant of the Lemon Law?

I saw a 2012 on the showrooom floor, besides the fact that it now has a 6-speed transmission (Grrrrr), the leather looked the same.. but who knows? Either way, I am planning to take time this weekend and write up a justifiable business case explaining to them the issue and providing evidence. If anyone else is interested in doing the same, I can send you a copy of my draft for you to tweak and use as well.

For some on this board, the seat wear may not be a big issue, but for my $50K... this is huge. Especially when my $40K LaCross has 8,000 miles and the seats look NEW, then I have a problem. Heck... even my gas saver commuter cars in the past that stickered for less than $20K had leather with no issues.

Please feel free to sound off everyone!

Regards,

Dennis D.
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  #32  
Old 10-06-2011, 11:07 AM
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Re: HELP! Saddle finish wearing off.

Most new car dealerships have a relationship with a leather care specialist, that deals with these issues every day. If you have a chance, get to talk with that guy and see what he thinks.
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  #33  
Old 10-06-2011, 11:09 AM
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Re: HELP! Saddle finish wearing off.

Here's images of the new seat cover....
Attached Images
File Type: jpg Seat Cushion 1.jpg (322.3 KB, 167 views)
File Type: jpg Seat Cushion 2.jpg (424.9 KB, 171 views)
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  #34  
Old 10-06-2011, 11:34 AM
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Re: HELP! Saddle finish wearing off.

Does it match the rest of the interior well/
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  #35  
Old 10-06-2011, 02:43 PM
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Re: HELP! Saddle finish wearing off.

Actually it looks good. I can't tell the difference!
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  #36  
Old 10-07-2011, 07:16 AM
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Re: HELP! Saddle finish wearing off.

Quote:
Originally Posted by dddurham1975 View Post
Actually it looks good. I can't tell the difference!
It does not look like it matches in the pictures.
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