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  #13  
Old 04-10-2016, 01:46 AM
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Re: Help! What would you do?

Quote:
Originally Posted by alm70 View Post
Did you find out if the new engine is covered under warranty? Sorry if I missed that information in your post.

I'm REALLY new to Jeep in general, but panic every time I hear Jeep Cherokee, Cylinder head, and Warranty all in the same sentence.

Is this link of any help to the original post? I'm making a huge assumption what you experienced and what the warranty is covering are related

Chrysler Pentastar V6 Engine Gets Extended Warranty AutoGuide.com News
Thanks for the link. I am trying to figure out what I have remaining in terms of warranty. My work ended up being covered under the original 5yr factory powertrain. Though the dealer was saying it was 5 years/60k... The dealer doing the work didn't know how the work would effect the remaining warranty, either keep it as it or extend by 12 mo's he wasn't sure since Fiat took over. When I get back going to be spending a lot of time on the phone trying to figure it out and will let people know on here how it worked out. It seems I had a poor communicating dealership doing the work but Chrysler covered it all.

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Old 04-10-2016, 01:49 AM
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Re: Help! What would you do?

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Originally Posted by tmw1582 View Post
I had a 2011 WK2 that I had to have a full engine replacement done on at 13,000 miles. I did not have the same issue where I stalled, but the Jeep was starting a little rough for a while and then finally one morning it sounded horrible when I started it up. I was told the same thing. Something with a cylinder and too much damage to repair.

I don't know what you should do, but I kept mine. It was still under an extended warranty I bought so I was not too concerned. I drove the Jeep trouble free until I traded it in with over 90,000 miles last July.
From what I have read that seems to be the modus operandi and mine failing at 58k is pretty late in the game. The cylinder head issue was said to be fixed post 2013. Though the last thing I was told was it was the connecting arm that went bad so who knows. Good to hear that you had good luck with the new engine. Hope mine has the same !
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  #15  
Old 04-10-2016, 02:56 AM
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Re: Help! What would you do?

I know you have new engine and sounds great & should be good for 200,000 miles. But if I read it correctly I would be very concerned if the guys that installed it are recommending to you to sell it. I think I would trade it in.
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  #16  
Old 04-10-2016, 10:59 AM
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Re: Help! What would you do?

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Originally Posted by LJS8510 View Post
I know you have new engine and sounds great & should be good for 200,000 miles. But if I read it correctly I would be very concerned if the guys that installed it are recommending to you to sell it. I think I would trade it in.
you read that correctly. I was kind of shocked thinking he would stand behind his shops work (he did say it was installed correctly and there should be no mechanical issues) but he also said he is paranoid and would sell it. In fact he says he leases his wifes GC cause that gives him 36k miles to test it out and see if it is going to be a "good one"
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  #17  
Old 04-10-2016, 12:32 PM
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Re: Help! What would you do?

You can trade it in if you want. Many people would... but also realize you're 95% there on getting this perfect with a bit of patience and determination.

There is absolutely NO excuse for a FCA dealer to tell you to trade it in because they "disconnected" a lot of parts in swapping an engine. Hopefully you got a survey email from Chrysler after the service call in rating that dealer. Chrysler takes these surveys VERY seriously if not rated at 5 stars. That is VERY poor customer service. You need to rate accordingly.

Next... you need to find a good FCA dealership close to home to sort everything else out in getting this right. I've have very good luck with rural dealers. They are usually not that busy and LOVE going the extra mile in getting "in town" customers from the "big boys". My favorite rural dealer is 20 miles away... but they make it seem like they're right next door to me.

The "hard starting" is your main problem. That is not right at all. Are you absolutely sure they replaced the fuel pump relay? Just because it's listed on the work order or invoice doesn't mean they actually did. They could have easily overlooked it getting too involved in the engine swap. Also... those new fuel pump relays can be bad from the "get go" when first installed.

Giving any FCA dealership your VIN will tell you how much powertrain warranty you have left down to the exact day. It's all based on when the vehicle was first sold and titled. That's definitely not a huge mystery...

Any engine swap will take a few trips to the dealer to get just right. Rarely do they go smoothly the first time. Something either doesn't get connected or comes loose. Techs don't get that involved on a daily basis. It's nothing that can't get fixed right... but it does take some time and effort.

If it were mine... I'd take the time to sort it out. You have a new engine that has now added quite a bit of value and life to the vehicle. It may not be perfect now... but it certainly can be. Invest a little time to get it running right.

Good luck!
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  #18  
Old 04-10-2016, 01:08 PM
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Re: Help! What would you do?

Also... that's insane to hear that Chrysler will only cover previous Enterprise rentals... but not National or others. I've owned at least 6 prior lease / rental vehicles and NEVER had a problem with manufacturers covering stated warranties. In fact... prior lease / rental vehicles have been some of the most trouble free vehicles I've ever owned.

If that contingency kept me from getting promised warranty work... I'd be seeking some good professional legal advice and wouldn't be too shy about it.
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