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Old 03-17-2016, 02:16 AM
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Unhappy Help! What would you do?

First off. Long time lurker first time poster.

So I have a 2011 wk2 Laredo-X that I bought certified pre-owned approximately 1.5 years ago. First Jeep and it has been awesome so far.

This gets me to the what would you do. I was driving down the highway on cruise control about 3 hours from my house on a business trip when check engine light comes on. I don't notice any noise, all gauges check ok, speed is holding fine. I decide to pull over and check it out to be safe. Take the off ramp and get behind a car... come to a stop and jeep dies. Hit the starter button and turns over once and then nothing after that. ACC power only. Since I am 3 hours from home and in rural GA at this point and not to mention stuck in park on an off ramp with traffic honking behind me. (BTW huge shout out to Jeep Garage for the post telling me how to shake wheel to get it out of park and let me safely push it to the shoulder with the help of the GA state patrol)

Towed to the closest dealer that will see me and they tell me the fuel pump relay is either bad or needs to be replaced and the starter is out ($800) and they are hoping that fixes it and it will be done end of day. I rent a car and finish my trip coming back at 5pm. They tell me that they replaced relay and changed starter but when they started it up it sounded like the worst diesel engine ever. so they shut it back down and will near to tear into it to figure out what is wrong. I drive 3 hours home still optimistic.

Next day get a call, engine is toast. Something about a cylinder head and extensive internal damage. They go through Chrysler warranty claim service and document everything and finally get everything sent to Chrysler. A week goes by and I am told that Chrysler says it needs a whole new engine. Communication is not the best with this dealer and I am freaking out not knowing if this is under warranty or not since dealer says they don't know yet. (less than 60k miles still) A week goes by and still nothing, so I call the dealer I bought it from when i lived 12 hours away (15 hours from dealer it is at now) and ask if this is normal or can they do anything to help. They call other dealer then call me and say they were told it was covered and they have a new engine on premises waiting for enough shop time to install it. (i still haven't heard any of this from dealer doing the work so still worried)... Sorry this is so convoluted. Anyways total time from check engine light to today has been 19 days. I am hoping that I get my jeep back with a new engine and it is covered under warranty in the next week or so. if this entire ordeal lasts less than a month of rental cars I will be happy (Being told Chrysler only pays for 8 of them so rental bill is growing quickly)

My question to you jeep guru's is if you had a 2011 Jeep GC with less than 60K on it that had to have a brand new engine put into it by a shop you know nothing about and honestly don't trust anymore. What would you do? Keep it or sell it? What are the potential problems or issues with keeping it that you would avoid by selling it?

This whole deal has honestly soured me on Jeep. I feel like I am driving a ticking time bomb now as this happened with 0 warning. I am just hoping that I get it back and covered under warranty.

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  #2  
Old 03-17-2016, 05:03 PM
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Re: Help! What would you do?

I had a 2011 WK2 that I had to have a full engine replacement done on at 13,000 miles. I did not have the same issue where I stalled, but the Jeep was starting a little rough for a while and then finally one morning it sounded horrible when I started it up. I was told the same thing. Something with a cylinder and too much damage to repair.

I don't know what you should do, but I kept mine. It was still under an extended warranty I bought so I was not too concerned. I drove the Jeep trouble free until I traded it in with over 90,000 miles last July.
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Old 03-17-2016, 10:56 PM
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Re: Help! What would you do?

I'm sorry to hear about your bad luck. If it makes you feel any better I had a pentastar replaced in my 08 Dodge at 15k miles and she is still running great at 60k. I do have the maxcare warranty though so until its toasted there's no reason to sell her.
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Old 03-17-2016, 11:20 PM
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Re: Help! What would you do?

Quote:
Originally Posted by jmcg View Post
First off. Long time lurker first time poster.

So I have a 2011 wk2 Laredo-X that I bought certified pre-owned approximately 1.5 years ago. First Jeep and it has been awesome so far.

This gets me to the what would you do. I was driving down the highway on cruise control about 3 hours from my house on a business trip when check engine light comes on. I don't notice any noise, all gauges check ok, speed is holding fine. I decide to pull over and check it out to be safe. Take the off ramp and get behind a car... come to a stop and jeep dies. Hit the starter button and turns over once and then nothing after that. ACC power only. Since I am 3 hours from home and in rural GA at this point and not to mention stuck in park on an off ramp with traffic honking behind me. (BTW huge shout out to Jeep Garage for the post telling me how to shake wheel to get it out of park and let me safely push it to the shoulder with the help of the GA state patrol)

Towed to the closest dealer that will see me and they tell me the fuel pump relay is either bad or needs to be replaced and the starter is out ($800) and they are hoping that fixes it and it will be done end of day. I rent a car and finish my trip coming back at 5pm. They tell me that they replaced relay and changed starter but when they started it up it sounded like the worst diesel engine ever. so they shut it back down and will near to tear into it to figure out what is wrong. I drive 3 hours home still optimistic.

Next day get a call, engine is toast. Something about a cylinder head and extensive internal damage. They go through Chrysler warranty claim service and document everything and finally get everything sent to Chrysler. A week goes by and I am told that Chrysler says it needs a whole new engine. Communication is not the best with this dealer and I am freaking out not knowing if this is under warranty or not since dealer says they don't know yet. (less than 60k miles still) A week goes by and still nothing, so I call the dealer I bought it from when i lived 12 hours away (15 hours from dealer it is at now) and ask if this is normal or can they do anything to help. They call other dealer then call me and say they were told it was covered and they have a new engine on premises waiting for enough shop time to install it. (i still haven't heard any of this from dealer doing the work so still worried)... Sorry this is so convoluted. Anyways total time from check engine light to today has been 19 days. I am hoping that I get my jeep back with a new engine and it is covered under warranty in the next week or so. if this entire ordeal lasts less than a month of rental cars I will be happy (Being told Chrysler only pays for 8 of them so rental bill is growing quickly)

My question to you jeep guru's is if you had a 2011 Jeep GC with less than 60K on it that had to have a brand new engine put into it by a shop you know nothing about and honestly don't trust anymore. What would you do? Keep it or sell it? What are the potential problems or issues with keeping it that you would avoid by selling it?

This whole deal has honestly soured me on Jeep. I feel like I am driving a ticking time bomb now as this happened with 0 warning. I am just hoping that I get it back and covered under warranty.
I'm no guru, but I throw in my two cents. I have very little FCA or Jeep or Chrysler experience having just recently bought a '15 High Altitude after only owning Audi, Lexus, Infiniti for the past 20 years. If Chrysler is covering the engine replacement and you are going to be covered by your original or a newly issued warranty, and the Jeep drives well after the work, then you will have a 5 year old (not so old for a Jeep from what I read) with a brand new engine and a warranty. That seems like a hell of a deal. If you try to sell it, it is still 5 years old and the new engine is worth more to you than what it will get you when you sell. If you still love the car, keep it. You can always trade up at any time. As long as the work is done at a dealer, at least you have some recourse if something goes wrong. Just my 2 cents.
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Old 03-19-2016, 08:34 AM
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Re: Help! What would you do?

I'm kind of leaning toward the same response as above.

You're going to have a Jeep with a new engine after this. It's like starting the clock over. It sucks now, but you won't have to worry about anything the previous owner failed to do service-wise.

I'd be grateful this is happening while it's covered.

Years ago, I had a friend who was downright giddy because he was affected by the Ford/Firestone tire recall. It turns out, he was due for new tires anyway and wasn't looking forward to how much new ones were going to cost. Something bad turned into something good for him.
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Old 03-19-2016, 09:36 AM
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Re: Help! What would you do?

My $0.02, certainly getting a new engine (once the work is done and all the kinks are worked out) is a good thing. The trouble is the work is being done 3 hours from home, so working out the kinks will involve some highway time. Maybe get there early in the morning and spend the day driving it around the area to make sure everything is working.
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Old 03-19-2016, 09:39 AM
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Re: Help! What would you do?

I'd probably sell it or trade for a new one, then again I'd find any excuse to go buy a new car
Seems like the early Pentastars had some issues. Pretty solid engine now from what I'm gathering.
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Old 03-21-2016, 02:03 PM
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Re: Help! What would you do?

Did you find out if the new engine is covered under warranty? Sorry if I missed that information in your post.

I'm REALLY new to Jeep in general, but panic every time I hear Jeep Cherokee, Cylinder head, and Warranty all in the same sentence.

Is this link of any help to the original post? I'm making a huge assumption what you experienced and what the warranty is covering are related

Chrysler Pentastar V6 Engine Gets Extended Warranty AutoGuide.com News
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Old 03-21-2016, 03:52 PM
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Re: Help! What would you do?

Quote:
Originally Posted by alm70 View Post
Did you find out if the new engine is covered under warranty? Sorry if I missed that information in your post.

I'm REALLY new to Jeep in general, but panic every time I hear Jeep Cherokee, Cylinder head, and Warranty all in the same sentence.

Is this link of any help to the original post? I'm making a huge assumption what you experienced and what the warranty is covering are related

Chrysler Pentastar V6 Engine Gets Extended Warranty AutoGuide.com News
Good point and reminder on the older V6 issues.
I'd certainly recommend the OP discuss the extended warranty.
Their choice if with the shade tree dealer, but definitely with their home dealer, and if getting nowhere, with FCA themselves.
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Old 03-22-2016, 10:49 AM
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Re: Help! What would you do?

a) why the lifetime service contact Chrysler offers is so good.
b) my '12 needed a cyl head at about 25,000 but being a fanatic I monitor the engine and such on my cell phone so could see the problem starting (increased misfire count) about a month before taking it in. No damage and the head replacement took a day.
- was covered under the recall.
c) think that was eliminated by mid-13's, 14's had the Christmas tree.


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Old 03-25-2016, 11:01 AM
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Re: Help! What would you do?

It's a no brainer ... keep it!. You will get a new engine and should get many years of great service from it.
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Old 04-10-2016, 01:37 AM
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Re: Help! What would you do?

Hey everyone. Sorry for the delay I didn't get any notifications that people had replied so I thought the thread just got buried. Thank you so much for the replies!!!! So the saga is over and here's how it goes:

I was getting no where with the SC dealer (They are saying that they still haven't heard anything from Chrysler and wish I would be patient. we are at the circa 2 week mark now) so I got the original dealer I bought it from involved, family friend several states away, and they were able to finally get some info out of the rando dealer in SC, the very next day after my call where they don't know anything and i need to be patient cause I came in unannonced and they already were booked up. Basically, it is covered and shockingly they already have the engine on site!!! ( I find this out when I am now on rental car #3. Tip I learned the hard way, Chrysler only covers FCA products from enterprise. Car number #1, from Enterprise but not FCA, car #2, From national and not FCA, Car #3 from Enterprise and a 2016 Jeep GC) So i hear that it is covered from my original dealer. Nothing from dealer doing install work. I give them a couple days and call. To this point I had been dealing with the service rep handling my case, he's out sick though and new person tells me that engine is already on site (confirming what they told purchase dealer) and they were just waiting on shop time to install it. This takes another 1.5 weeks due to being busy and then finally it getting done Easter Saturday. However I wasn't able to get down there to pick it up till the following Wednesday.

Fast forward (31 days total) and I now have my Jeep back! Been driving it for 11 days now.

Ended up getting a Remanufactured Long block from Chrysler . Per the service manager at the installing dealer, Chrysler doesn't do brand new engines anymore. All cores are sent off to block manufacturer who remills them then sends them to Chrysler to be rebuilt. Found out that they either come in short block (engine block only) or long block (engine block and heads/gaskets/everything) with the short block the dealer has to do some internal work before installing it and with a long block they just drop it in and bolt everything back on. sound right?

So Brand "new" engine, starter and fuel pump relay. Cause it took them so long (31 days) they covered the starter if I covered my first 2 rental cars (total $500)... I said deal to be done with it. (10 hours of drive time and 600 miles plus numerous hours on the phone and documenting everything that was said but I am not counting)

Runs great and I am strongly considering keeping it because like people are saying on here its a brand new engine. basically took 50k off the Jeeps lifespan which I was hoping to drive to the ground (+/- 200k miles) anyways (like my previous 14 y/0 pickup truck, just wasn't expecting to the ground to be less than 2 years).

Only things giving me pause are: twice now starting it has taken some time. Push the button and can hear the starter turning over 10-15 times before engine fires up. all other times just like normal. No idea if this is an issue or just new starter on new engine getting settled in.

I asked the service manager who's guys installed it what he would do and he said he would sell it because other things can go wrong since there was a lot of detaching and reattaching things although he said that the engine had a gasket kit that came with it and nothing is leaking he is just paranoid and would get rid of it and lease a new one.

Brand new engine and I get it home and the oil change due light comes on?

Also engine hours weren't reset in the EVIC. Should that have been done?

And they weren't sure when the engine they put in was built other than it showed up in a crate. It looks much smaller than my original. I know that FCA made some changes between 11 and 12 versions but I would like to be able to figure out exactly what was put back in there and if it is smaller or missing some shielding. Old and new were V6s.

and lastly I need to figure out exactly how much warranty I have left. He said that it was the balance of my extended that I bought when I got the Jeep. New engine doesn't add or subtract anything to Power train, but he wasn't sure either.

Oh and final verdict on what happened... Connecting rod (between cyclinder head and cam shaft?) fractured, then as kept driving at highway speed broke into several pieces and went around in the engine at 2500 rpm. Caused massive internal damage and seizing the engine. When I tried to restart it the starter was trying to turn a seized engine and burned itself up. Fuel pump relay no one can explain other than it went bad and it was under recall notice.

The hardest part is trusting it again, every time I drive it now and come to a stop I worry that it will just shut off and its done with. So far it is running smoothly but it was before this all happened too. So still very nervous driving it and hoping that the worst is past this jeep.... Thank you for reading and I hope this never happens to you. If you know how to reset the engine house in evic or oil change due let me know. I am trying to find a good jeep dealer in charlotte, NC to establish care with if anyone knows of one.
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