Hey all, I apologize for the time in between updates.
So, since my last post, the situation still has not been rectified. It's been back to the dealer multiple times bringing the total RO's to 7(!!!). The dealer WAS trying their best to fix it. 'Was' being the operative word because once I put in for a buy back from Chrysler, the dealer now says they "cannot replicate the issue". So all those previous visits, you were? But now that Chrysler is involved in depth, now they can't??
I even showed them our forum, with multiple Overlands having the same issue; going so far as to showing them video and pictures I shot. Nothing. They said they don't "see what I'm talking about". I call bullshit. Then why the hell did they swap both headlights out??
They had the nerve to say "oh man, why don't you just trade it in and get a '14?"
. As much as I love the refresh, I want MY truck. The one I made them go get. But, I entertained this notion. I spoke to the owner about the issues and he said he'd "work with me". Right. They offered me $38k for it!! I had to fight to get an additional $2k out of them. It's not even 4 months old
So, I called Chrysler again and submitted a 'buy buy' request.
Chrysler told me I was NOT eligible for a buy back and the claim can it move forth. The claims rep told me to take it to a different dealership for a second opinion. I chose a dealer down in the Bronx that has a reputation for fixing problems that other dealers can't or won't fix because they are "complicated". So, I wait again.
Updates to come. I'm so fed up at this point. All I want is my truck back; which honestly would be perfect if not for this 'issue'.
I'll post pictures later when I get home.