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  #13  
Old 07-29-2013, 03:35 PM
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Re: High-Pitched Tuning Fork Noise

The bumpback that I am getting from both the dealer and Jeep themselves is that it is normal. However, I am pushing them and trying to explain that "If this is normal, then normal sucks." I've got a STAR case open about it at Chrysler/Jeep, got a Zone Technician coming out on Thursday and they've emailed my video to a tech at the Jeep factory. I am just a bit concerned that this is going to come back as normal, and I'll just have to live with it.
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Old 07-30-2013, 05:22 PM
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Any chance it's some kind of feedback or interference coming thru the speakers even with radio turned down? Will try to turn off my cell phone next time I hear it just for kicks.
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Old 07-30-2013, 08:02 PM
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Re: High-Pitched Tuning Fork Noise

Nope, I've tried it with the radio off, fans off, A/C on or off, you name it.

And, on top of that, the Jeep dealer swears its the Power Steering Pump. The problem that I am having is that he thinks it's normal and I simply don't agree. Well passed diagnosing the issue (I think), just trying to get them to help me solve it.
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Old 07-30-2013, 08:41 PM
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Re: High-Pitched Tuning Fork Noise

Not sure if this is the noise you are hearing but there is an unused wire clamp that can be lose and cause a similar sound. Maybe worth a look I took mine out a while ago, see below thread skip to post 105. Hope that helps

2014 Overland Buzzer Sound while driving
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Old 07-30-2013, 09:19 PM
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Re: High-Pitched Tuning Fork Noise

I'm pretty sure that thread was referencing the infamous steering column bracket that Jeep has a known fix for, silvermax. This is not a buzz or a vibration related sound... check out my video clip.

If anyone finds a solution from their dealer for this... please let me know. It's very frustrating and the dealer is giving me major pushback. They keep claiming its quiet and normal operation of the the steering system, but I assure you, it's not normal. In the video I posted, I have my fans on "5" with recirculate on (so fans are loud) and the iPhone has crappy mic. It's pretty dang loud. So frustrating that they won't admit it's a problem.
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Old 07-31-2013, 07:22 AM
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Re: High-Pitched Tuning Fork Noise

Yea you are right, it does seem steering related. I turned off the radio when coming into work parking lot this morning and at slow speeds and I could hear it when turning. Even when I stopped in parking spot I could turn the wheel a little each way and could hear it stop and start. Definitely weird
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Old 08-02-2013, 10:04 PM
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Quote:
Originally Posted by Lepactedesloups View Post
I'm pretty sure that thread was referencing the infamous steering column bracket that Jeep has a known fix for, silvermax. This is not a buzz or a vibration related sound... check out my video clip.

If anyone finds a solution from their dealer for this... please let me know. It's very frustrating and the dealer is giving me major pushback. They keep claiming its quiet and normal operation of the the steering system, but I assure you, it's not normal. In the video I posted, I have my fans on "5" with recirculate on (so fans are loud) and the iPhone has crappy mic. It's pretty dang loud. So frustrating that they won't admit it's a problem.
I took my car to the dealership and they fed me some bs that its an electronic issue due to the tech package I have....I spoke to the GM who I know and he is sending the actual Chrysler technician out to take a look after his service guys failed o provide a real solution. I'll let you guys know on Mon or Tues what happened... I have a feeling hat nothing will come out of this....s
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Old 08-03-2013, 04:02 PM
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Re: High-Pitched Tuning Fork Noise

If this is an issue, the only way we can get them to do something about it is having one of the techs or the dealerships agree that it's a problem. I should have the results of what the field tech said on Monday as well, but I also assume nothing's going to come of it because they never bothered to call me back (what a shocker).
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Old 08-06-2013, 07:15 PM
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Update: The service department heard the sound again today, the factory rep from Chrysler won't be there for another few weeks. The service department notified Chrysler Star Case for my car issue regarding the sound. In addition, I put a call in to the Chrysler /Jeep national customer service number : 1-800-992-1997. Hours: 8am-5pm. Make sure to select the number 3 for Jeep. The service dept said they believe it is coming from the power steering motor (which is electric). Currently there is no fukin fix to this sound, however, if people keep complaining them a tech service bulletin will be released by Chrysler and they could provide a fix. Needless to say, I'm pissed off. I hope you call the national number after exploring all the options with service dept like I did. The service manager is making an appointment for me to meet with the Chrysler Factory rep the next time he comes to the shop. Sorry for the bad news...maybe down the road there will be a fix.
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Old 08-07-2013, 01:42 PM
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Re: High-Pitched Tuning Fork Noise

So here's what we've come up with:

Service technician from Chrysler analyzed all of the data (drove other 2014's on the lot, consulted with Jeep, watched my video "evidence" and whatnot).

The sound is from the electronic steering assist. As the steering system uses hydraulic pressure, it builds up inside and occasionally, needs to bleed the excess pressure off when it's not needed. The sound we're hearing is that pressure being released from the assist's valve. In some cases, it's louder than normal, just because that's the nature of the beast. If you turn everything that makes noise off in the car as you drive, you can hear it happen more often, just a lot softer (I hear it when I slow to a stop sometimes, just a hell of a lot quieter). The tech says there is no fix for this, because it's doing what it's supposed to be doing. I asked if there's a way to dampen the sound and he said no (which I am dubious of... if I knew exactly where that pressure outputs I wonder if something could be rigged).

Jeep knows the results of this, I've spoken to them. They said they've logged all of the results of this, but say there's nothing to be done for now. I guess at this point, we'll have to wait until enough people complain (when a lot more 2014s are on the road) and then maybe they'll release a TSB for it.

I don't really see what more can be done. I've taken this as far as possible I believe. Am I missing something?
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Old 08-08-2013, 12:32 PM
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It seems as though we had very similar experiences with our service providers. The issue is just as you described it. So what options do we have at this point? I'm not sure...wait till a fix comes out I guess (which may never happen). I'll just have to elevate this to a legal matter as they've taken away the convenience and luxury I've paid for. It's really frustrating driving this Jeep every single time I sit in it...they've ruined my experience buying and enjoying this car, they need to resolve this matter...
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Old 08-08-2013, 06:14 PM
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Thanks for digging into this and getting Jeep to research and log it. Guess we'll just have to be patient wait and see if a fix comes up in future. I only hear it at low speeds with radio off so isn't a deal breaker for me but is the kind of thing that once you hear it your ear tunes into the noise so you pick it up more easily.
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