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  #25  
Old 07-19-2011, 03:11 PM
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Re: How to bring up TSBs at the dealer

I got the typical run around from my dealer service dept when I scheduled the trans/AC TSB. Said they would need to duplicate the issue to perform the TSB even though my Overland is included in the affected fleet. I did tell them I was having the symptoms but nontheless gave me the story that their "transmission tech" was out that day, yeah right. Told me to reschedule. Guess I'm going elsewhere. I have to agree with most others, if I want the update I should be able to get it without the hassle, especially on a $45k purchase. It's just good customer service, regardless if my vehicle is displaying symptoms of potential problem or not. Ridiculous.
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  #26  
Old 07-19-2011, 03:52 PM
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Re: How to bring up TSBs at the dealer

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Originally Posted by jmpdev2020 View Post
I got the typical run around from my dealer service dept when I scheduled the trans/AC TSB. Said they would need to duplicate the issue to perform the TSB even though my Overland is included in the affected fleet. I did tell them I was having the symptoms but nontheless gave me the story that their "transmission tech" was out that day, yeah right. Told me to reschedule. Guess I'm going elsewhere. I have to agree with most others, if I want the update I should be able to get it without the hassle, especially on a $45k purchase. It's just good customer service, regardless if my vehicle is displaying symptoms of potential problem or not. Ridiculous.
That's absolutely unacceptable. The TSB would take five minutes to apply, which is much less time than they would have to spend "reproducing" the problem. I would find yourself a new dealership.
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  #27  
Old 07-19-2011, 04:57 PM
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Re: How to bring up TSBs at the dealer

The TSB that spooks me is the "Service 4WD" fix. You won't know if you have this problem until you are out in the middle of no where with a truck that won't work in 4WD. On a "Trail Rated" Jeep, this should be a recall item.
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  #28  
Old 07-19-2011, 05:55 PM
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Re: How to bring up TSBs at the dealer

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Originally Posted by TurboDiesel View Post
I know this shouldn't affect the new rigs but do TSBs get fixed for free when out of warranty?
The base warranty is for three years. Chrysler will have stopped updating the software for the 2011 models by then, except for problems so important as to warrant a recall (e.g., unintended acceleration), which would be free.
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  #29  
Old 07-19-2011, 06:03 PM
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Re: How to bring up TSBs at the dealer

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Originally Posted by Andrew Klossner View Post
The base warranty is for three years. Chrysler will have stopped updating the software for the 2011 models by then, except for problems so important as to warrant a recall (e.g., unintended acceleration), which would be free.
It is debatable that Chrysler will stop updating software after 3 years.

Answering original question - as far as I know TSB-s are not free if vehicle is out of warranty.
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  #30  
Old 07-19-2011, 08:42 PM
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Re: How to bring up TSBs at the dealer

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Originally Posted by HammFist View Post
The TSB that spooks me is the "Service 4WD" fix. You won't know if you have this problem until you are out in the middle of no where with a truck that won't work in 4WD. On a "Trail Rated" Jeep, this should be a recall item.
That one scares me as well, and because the only symptom is the malfunction my dealer wouldn't do it even though they already had the computer hooked up for the Transmission/AC update, I'm probably going to try another dealer for that one. If another dealer does it for me, the dealer in town that I have bought five new Jeeps from including this one over he past ten years will forever lose my business for new cars as well as all service. I'll let my feet do the talking.
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  #31  
Old 07-19-2011, 09:38 PM
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Re: How to bring up TSBs at the dealer

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Originally Posted by HammFist View Post
The TSB that spooks me is the "Service 4WD" fix. You won't know if you have this problem until you are out in the middle of no where with a truck that won't work in 4WD. On a "Trail Rated" Jeep, this should be a recall item.

I had this happen to me a couple of weeks ago, i got stuck a long way away from a sealed road and was in fact on sand. I got the serv 4wd error and service air suspension error at the same time. Luckily with camping gear in the back i set up and got on phone to jeep assist. They told me the only way that i could tell if i had 4wd was to drive into deep sand and see if i got bogged.

Next morning with no other options i set off hoping to get to a road i could drive on, not far in i got bogged. Stuck in middle of no where with only 2wd. Luckily for me some kind people got me out and towed me to nearest road.

Dealer says they have performed TSB but i hope is all ok, wont know unless i get stuck again somewhere. Not much faith going off road in my new Jeep!
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  #32  
Old 07-19-2011, 11:24 PM
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Re: How to bring up TSBs at the dealer

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Originally Posted by vikingdave View Post
What they should really do is just build WiFi into their cars so that they can save a ton of money be releasing SOME updates for self installation at home. I know that there are issues with doing it this way, but it would save a great deal of money and time, and I honestly believe that they would sell more cars if they did it. For me, it would be a huge selling point. I hate leaving my car at the dealership all day so that someone can spend five minutes flashing the computer, imagine if you had to do that with your phone by leaving it at AT&T or Verizon.
I believe Ford is working on this, and possibly GM too as part of their OnStar enhancement program. Saves time and treasure for them and their dealers, while making for happier customers and enhancing their tech creds and cool factor.
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  #33  
Old 07-20-2011, 07:41 AM
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Re: How to bring up TSBs at the dealer

Like I've said before, these TSB's that relate to updated software need to be applied to every vehicle coming through a service bay, even if you are only in for an oil change. Back in the late '90's, early to mid 2000's (1996 - 2005) both my Ford and Volvo (same parent company) were updated as a matter of course every time I went in for service. The procedure at both dealerships was no car left the service bay without being plugged into the service computer where it was scanned for codes and software versions. Any down rev software was updated unless specifically requested it not be done by the customer and getting that exception raised the red flag around "chipped" ECM's so you rarely played that card.

I don't know when or if this policy has changed with Ford but it appears it was never in place at Chrysler.

Hopefully I won't have a problem at my dealership but I'll find out in a few weeks when I take mine in.

As for customer applied patches, I did that myself for the Sirius Travel and iPhone updates after pulling the software off the Internet. Considering all the aother things that need to be checked with the ECM, Trans Module, WIN module, etc. I doubt this is something they will ever offer. The last thing they want are bricked ECM's because someone hosed up the update process.
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Old 07-20-2011, 01:07 PM
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Re: How to bring up TSBs at the dealer

I had mine in for service a couple days ago and I asked them to do tsb 18-035-11. They said no problem. When I got it back they had done not only that one but also 08-024-11 and 21-008-11 all software upgrades.
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  #35  
Old 07-24-2011, 12:59 PM
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Re: How to bring up TSBs at the dealer

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Originally Posted by bpmcgee View Post
Darth,

A TSB isn't a recall, so it doesn't apply to every vehicle within a range. That's why you can't just search by VIN.

TSB stands for "Technical Service Bulletin" and is just that -- a Bulletin. It's basically Chrysler telling their dealers "Hey, we've seen a bunch of vehicles with problem <x>. If you get vehicles like that, we recommend you do <y>."

So, it only applies to vehicles which have certain problems. If you don't have the problem, even if your vehicle is within the VIN range, the TSB isn't relevant.

B
You completely missed out on the reason for my request. There's a big list of TSBs that potentially apply to my vehicle. I don't want to have to download 50 of them so that I can open up the file only to find that 85% of them do not apply to me. It's very clearly stated up at the top of each one the vehicles to which it applies. This information could very easily be put into a database such that if you were to plug in your MDH it would eliminate the ones that do not apply right away... but if you plug in your VIN, it could pare the list all the way down to the ones that possibly apply to your vehicle.

Why? It's nice when I go into the service department and can say, "Hey, can you apply the following TSBs while it's in here?" Then they can make my appointment time appropriate for the amount of work to be done instead of just coming in and discovering that they need to spend an additional 2 hours with my Jeep just to apply a bunch of TSBs... and have to delay other customers because of this.

It also helps for me to read the ones that potentially apply to my vehicle so I can see if what I think is a problem really is or isn't one.
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  #36  
Old 07-25-2011, 11:52 AM
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Re: How to bring up TSBs at the dealer

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Originally Posted by DarthPiper View Post
You completely missed out on the reason for my request. There's a big list of TSBs that potentially apply to my vehicle. I don't want to have to download 50 of them so that I can open up the file only to find that 85% of them do not apply to me. It's very clearly stated up at the top of each one the vehicles to which it applies. This information could very easily be put into a database such that if you were to plug in your MDH it would eliminate the ones that do not apply right away... but if you plug in your VIN, it could pare the list all the way down to the ones that possibly apply to your vehicle.

Why? It's nice when I go into the service department and can say, "Hey, can you apply the following TSBs while it's in here?" Then they can make my appointment time appropriate for the amount of work to be done instead of just coming in and discovering that they need to spend an additional 2 hours with my Jeep just to apply a bunch of TSBs... and have to delay other customers because of this.

It also helps for me to read the ones that potentially apply to my vehicle so I can see if what I think is a problem really is or isn't one.
That capability exists today with the wiTECH tool the dealers should be using to diagnose and repair your vehicle.

Click on the video presentation link at the bottom of this page to see how it works: http://www.dcctools.com/en/witech/index.html

FYI, it scans the vehicle to determine potential upgrades and I suspect the links back to whatever system the service writer users when they punch in your VIN isn't a full peer integration.

What I would love to see is a wiTECH printout of my vehicle to VERIFY that all software updated have been performed and in fact, I'm going to ask my dealer if they will provide that printout (I'm not holding my breath).
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