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Old 03-29-2012, 09:27 AM
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How's reliability if without Air Suspension? (Just checked truedelta.com)

Hi guys,

A potential buyer here, really like the looks of new JGC. I just checked truedelta.com. Average 94 repair trips per 100 cars per year, that's not good ... probably one of the worst. But I also learned that most of the problems are coming from the air suspension.

I wonder is there any statistics showing the reliability number for JGCs that are not equipped with the air suspension?

Also, any reliability study for 2012 model year (I know it is probably too early to ask that)? If the main issue is the air suspension, I guess Jeep should already fixed it for the 2012 model year?

Please give your candid opinions (rather than just defending our Jeep)! Thanks guys!
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Old 03-29-2012, 09:29 AM
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Re: How's reliability if without Air Suspension? (Just checked truedelta.com)

I think the impression of air suspension problems are deceiving. It was only the early builds that have had these issues. I have one of the last 2011's built and zero issues.
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Old 03-29-2012, 09:34 AM
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Re: How's reliability if without Air Suspension? (Just checked truedelta.com)

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Originally Posted by johhn14 View Post
I think the impression of air suspension problems are deceiving. It was only the early builds that have had these issues. I have one of the last 2011's built and zero issues.

Same here...10k miles and I've not had one issue with the QL and mine was built during the last 2wks of the '11 run. I have a couple other minor issues, but nothing that comes close to regretting going with the jeep.
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Old 03-29-2012, 09:34 AM
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Re: How's reliability if without Air Suspension? (Just checked truedelta.com)

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Originally Posted by johhn14 View Post
I think the impression of air suspension problems are deceiving. It was only the early builds that have had these issues. I have one of the last 2011's built and zero issues.
Mmmm ... this can actually be a bad news (?). The average 94 repair trips per 100 cars per year on truedelta.com is true. So if the air suspension is not the problem, then it might be the overall reliability that sucks? Or maybe the statistics itself is not accurate (e.g., only a small number of people in the survey).

Sorry for the negative perspective here ... I was hoping that most of the repair trips are due to the air suspension, then I'll just buy one without it.
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Old 03-29-2012, 09:35 AM
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Re: How's reliability if without Air Suspension? (Just checked truedelta.com)

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Originally Posted by ajs800 View Post
Same here...10k miles and I've not had one issue with the QL and mine was built during the last 2wks of the '11 run. I have a couple other minor issues, but nothing that comes close to regretting going with the jeep.
Thanks. Do you mind elaborating a little bit about the minor issues?
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Old 03-29-2012, 11:21 AM
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Re: How's reliability if without Air Suspension? (Just checked truedelta.com)

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Originally Posted by echostate View Post
Mmmm ... this can actually be a bad news (?). The average 94 repair trips per 100 cars per year on truedelta.com is true. So if the air suspension is not the problem, then it might be the overall reliability that sucks? Or maybe the statistics itself is not accurate (e.g., only a small number of people in the survey).

Sorry for the negative perspective here ... I was hoping that most of the repair trips are due to the air suspension, then I'll just buy one without it.
I hear what you're saying. I have not had any issues that required me making any special trips to the dealer. I had 1 issue with the "lower windshield faring" but had it replaced when I had my oil changed.

I don't really even have any gripes or annoyances. Everything on mine is good and what I would expect. I am actually quite finicky and it has lived up to my standards.
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Old 03-29-2012, 11:31 AM
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Re: How's reliability if without Air Suspension? (Just checked truedelta.com)

I have a Nov 2010 build for an Overland with pretty much all options (ORA II, ACC, etc.). I had one problem - my flashlight didn't work properly. I had to go to the dealer to get a replacement so that accounts for one of those 94 trips to the dealer.

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Old 03-29-2012, 12:12 PM
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Re: How's reliability if without Air Suspension? (Just checked truedelta.com)

Early '12 build of a Limited. No QL of course but just about every option. I went to the dealer for an intermittent headlight switch problem. Turned out a screw needed to be tightened. Everything else perfect after 6500K miles. One of the best vehicles I've owned.
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Old 03-29-2012, 12:50 PM
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Re: How's reliability if without Air Suspension? (Just checked truedelta.com)

Overall, the GC has been very reliable. The A/S issues are, partly, due to:

1. New technology for Jeep (VW, MB, BMW, etc. all had same issues at launch)
2. Service Depts. weren't up to speed with repairs/system-functions.
3. Dealers/sales-teams were not fully trained to educate/inform the customers.
4. Customers were/are confused with operation and function mistaking normal operation as a defect.

I would typically wait 2 model years following a new vehicle launch. The 2011s were launched in 2010, so you should be good to go.

This is the best Jeep, ever. And that's a statement for me considering it had to make up for the POS I bought new in '92. It literally fell apart. Hated that thing and never looked at a Jeep until the new GC.
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Old 03-29-2012, 02:18 PM
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Re: How's reliability if without Air Suspension? (Just checked truedelta.com)

It seems to have a lot of issues with the transfer case. A lot of people are posting about a service 4wd, the 5mph vibration/moan sound, lurching while in park. I had my transfer case replaced at 8k miles, which cause a whole slew of problems with the drivetrain. I had other issues: leaky shock absorber, warped brake rotors, failed alarm sensor, failed liftgate keyless entry button.

I did have the air suspension and that worked perfectly. No complaints there! I have since traded the jeep. We are actually looking to get another SUV, however, we are looking at the BMW X5. I really want a jeep, but my 2011 was such a nightmare. It was at the dealer for most of last summer. I think a diesel X5 might meet our needs just as well.
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Old 03-29-2012, 02:51 PM
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Re: How's reliability if without Air Suspension? (Just checked truedelta.com)

Quote:
Originally Posted by jeepin4ever View Post
It seems to have a lot of issues with the transfer case. A lot of people are posting about a service 4wd, the 5mph vibration/moan sound, lurching while in park. I had my transfer case replaced at 8k miles, which cause a whole slew of problems with the drivetrain. I had other issues: leaky shock absorber, warped brake rotors, failed alarm sensor, failed liftgate keyless entry button.

I did have the air suspension and that worked perfectly. No complaints there! I have since traded the jeep. We are actually looking to get another SUV, however, we are looking at the BMW X5. I really want a jeep, but my 2011 was such a nightmare. It was at the dealer for most of last summer. I think a diesel X5 might meet our needs just as well.
This seems to be a lot of problems ... thanks for sharing the info! I think X5 might be much better as 2012/2013 is the end of the current X5 generation, while 2011 is the beginning year of the new JGC generation. I guess 2012/2013 JGC is better, but not sure how much better it is.

I'm actually deciding among JGC, X3 and X5. I like the looks of JGC and X5, but is concerned about the reliability of JGC, the age of X5 (the current generation starts in 2006). X3 is fast, has good interior room, but does not look as good as JGC.
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Old 03-29-2012, 02:56 PM
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Re: How's reliability if without Air Suspension? (Just checked truedelta.com)

Quote:
Originally Posted by johhn14 View Post
I hear what you're saying. I have not had any issues that required me making any special trips to the dealer. I had 1 issue with the "lower windshield faring" but had it replaced when I had my oil changed.

I don't really even have any gripes or annoyances. Everything on mine is good and what I would expect. I am actually quite finicky and it has lived up to my standards.
I've paid attention to 2011 new JGC since its launch in 2010. I'm sure I will love every aspect of JGC as long as it does not break down very often. The only thing I'm afraid of is wasting too much time at the dealership for repairing.
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