Hub Bearings NOT Covered by MaxCare!? - Jeep Garage - Jeep Forum

Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Grand Cherokee - WK2 - > Trouble Shooting/Problems/Service

Join Jeep Garage Today
Reply
 
Thread Tools Display Modes
 
  #1  
Old 08-18-2016, 09:01 AM
Member
My Jeep: 2012 3.6L WK2
 
Join Date: Feb 2013
Location: Louisville, Kentucky
Posts: 33
Thanks: 5
Thanked 1 Time in 1 Post
Rep Power: 1466
ZJ JIM 96 is on a distinguished road
Thumbs down Hub Bearings NOT Covered by MaxCare!?

So I was just quoted nearly $600 parts/labor to replace the front right hub bearings on my 2012 Laredo. I told the service writer I had the lifetime MaxCare warranty to cover it.

When he looked, he said the bearings are listed as a "wear part." Well, everything "wears," if that's the case. I mean, I can see tires, gaskets, filters, plugs and other such soft parts as wear items. But how does this job not fall under (their phrase) "if it's mechanical, it's covered"?

Anyway, just wanted to vent--and solicit advice, of course, if anyone has gotten this job covered.

Reply With Quote
Sponsored Links
Advertisement
 
  #2  
Old 08-18-2016, 09:12 AM
bill_de's Avatar
Premium Member
My Jeep: 2017 5.7L WK2
 
Join Date: Sep 2012
Posts: 8,432
Thanks: 705
Thanked 986 Times in 778 Posts
Rep Power: 1805143
bill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond repute
Re: Hub Bearings NOT Covered by MaxCare!?

Check your contract and see if they are actually listed as excluded. If yes, nothing you can really do. If not I would contact customer service. I would also check the price somewhere else. I don't know the price of the part, but I do know that when my left front was replaced (still under warranty) it only took the time for me to have a couple of cups of coffee.


--
__________________
If you need a shoulder to cry on ...
... pull over to the side of the road!

Reply With Quote
The Following User Says Thank You to bill_de For This Useful Post:
  #3  
Old 08-18-2016, 09:15 AM
Member
My Jeep: 2012 3.6L WK2
 
Join Date: Feb 2013
Location: Louisville, Kentucky
Posts: 33
Thanks: 5
Thanked 1 Time in 1 Post
Rep Power: 1466
ZJ JIM 96 is on a distinguished road
Re: Hub Bearings NOT Covered by MaxCare!?

Thanks, Bill. I'll check. The labor cost was going to be $260. Of course they also quoted me $20 labor to install a new ($26) windshield-washer nozzle, so I think they kind of "round up."
Reply With Quote
  #4  
Old 08-18-2016, 09:44 AM
Member
My Jeep: 2014 3.6L WK2
 
Join Date: Mar 2013
Posts: 401
Thanks: 1
Thanked 69 Times in 46 Posts
Rep Power: 1834
dcorn has a reputation beyond repute
Re: Hub Bearings NOT Covered by MaxCare!?

$20 labor for the nozzle install seems legit. It's like 10-15 minutes of shop time. Be lucky they don't round up to the nearest hour.
__________________
2014 JGC Summit
Reply With Quote
The Following User Says Thank You to dcorn For This Useful Post:
  #5  
Old 08-18-2016, 09:58 AM
jacko15's Avatar
Premium Member
My Jeep: 2014 3.6L WK2
 
Join Date: Feb 2013
Location: Pennsylvania's North Shore
Posts: 2,719
Thanks: 291
Thanked 296 Times in 231 Posts
Rep Power: 91367
jacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond repute
Re: Hub Bearings NOT Covered by MaxCare!?

Just checked my MaxCare contract. Under covered parts:

FRONT SUSPENSION: Struts; Strut Mounting Plates,
Bushings and Bearings; Upper and Lower Control Arms;
Control Arm Shafts; Control Arm Bushings; Upper and
Lower Ball Joints; Front Wheel Bearings.
__________________
Mine: 2014 Overland 4x4 V6, ORA II, billet silver/black, Michelin LTX M/S 2's, MaxCare Lifetime, delivered 4-13-'13
Wife's Jeep: 2008 Compass Sport 4x4, 2.4L I4 DOHC, CVT, Lifetime powertrain warranty
Reply With Quote
The Following 2 Users Say Thank You to jacko15 For This Useful Post:
  #6  
Old 08-18-2016, 10:27 AM
Member
My Jeep: 2012 3.6L WK2
 
Join Date: Feb 2013
Location: Louisville, Kentucky
Posts: 33
Thanks: 5
Thanked 1 Time in 1 Post
Rep Power: 1466
ZJ JIM 96 is on a distinguished road
Thumbs up Re: Hub Bearings NOT Covered by MaxCare!?

Thanks jacko15. Just called the number on my warranty card, and the guy confirmed it is covered under Labor Operation Code 22450104. He said to have the dealership call to confirm its authorization.

Followed up with a message to the service writer and am waiting for (hopefully) good news.

I appreciate you posting that wording. My contract is in the glove compartment at the shop, so you saved me a couple of round trips!
Reply With Quote
  #7  
Old 08-18-2016, 11:09 AM
xJoshxx's Avatar
Premium Member
My Jeep: 2012 6.4L WK2
 
Join Date: Mar 2011
Location: Burlington,KY
Posts: 1,456
Thanks: 126
Thanked 156 Times in 129 Posts
Rep Power: 74143
xJoshxx has a reputation beyond reputexJoshxx has a reputation beyond reputexJoshxx has a reputation beyond reputexJoshxx has a reputation beyond reputexJoshxx has a reputation beyond reputexJoshxx has a reputation beyond reputexJoshxx has a reputation beyond reputexJoshxx has a reputation beyond reputexJoshxx has a reputation beyond reputexJoshxx has a reputation beyond reputexJoshxx has a reputation beyond repute
Re: Hub Bearings NOT Covered by MaxCare!?

I'd pick a new dealer.

The service writers should know what is covered under maxcare.. not like your the only one with Maxcare they have ever ran into.
__________________
2012 Grand Cherokee SRT8
Reply With Quote
The Following User Says Thank You to xJoshxx For This Useful Post:
  #8  
Old 08-18-2016, 07:27 PM
antsjeep's Avatar
Senior Member
My Jeep: 2015 WK2
 
Join Date: Feb 2010
Posts: 2,241
Thanks: 206
Thanked 229 Times in 198 Posts
Rep Power: 18340
antsjeep has a reputation beyond reputeantsjeep has a reputation beyond reputeantsjeep has a reputation beyond reputeantsjeep has a reputation beyond reputeantsjeep has a reputation beyond reputeantsjeep has a reputation beyond reputeantsjeep has a reputation beyond reputeantsjeep has a reputation beyond reputeantsjeep has a reputation beyond reputeantsjeep has a reputation beyond reputeantsjeep has a reputation beyond repute
Re: Hub Bearings NOT Covered by MaxCare!?

They'll do anything to make a buck, especially when they get a customer that's not as diligent to do the extra research.

I'd go back there and tell them to F off and go somewhere else.


Sent from my iPhone using JeepGarage
__________________
2015 Altitude - Billet Silver
SRT Springs, Taillight Bezels, Red Start Button, Pedals & Grille Mesh, Black Lugs,
Mopar 4" Chrome exhaust tips, 1.25" Bora Wheel Spacers,
DDM 5500k HID,
Red LED 3157 Bulbs, 15% Tint, Polk DB Center Channel, Mopar All Weather Mats

Reply With Quote
  #9  
Old 08-18-2016, 08:34 PM
BobT's Avatar
Premium Member
My Jeep: 2012 3.0L WK2
 
Join Date: Oct 2011
Location: Sydney, NSW, Australia
Posts: 2,257
Thanks: 1,126
Thanked 194 Times in 167 Posts
Rep Power: 74940
BobT has a reputation beyond reputeBobT has a reputation beyond reputeBobT has a reputation beyond reputeBobT has a reputation beyond reputeBobT has a reputation beyond reputeBobT has a reputation beyond reputeBobT has a reputation beyond reputeBobT has a reputation beyond reputeBobT has a reputation beyond reputeBobT has a reputation beyond reputeBobT has a reputation beyond repute
Garage
Re: Hub Bearings NOT Covered by MaxCare!?

When will people learn that extended warranties are a rip off The front bearings are encapsulated meaning the whole hub has to be replaced. It's a relatively easy job that any competent mechanic can do.
__________________
Ordered 9 Nov 2011 - Delivered 3:30pm Friday 13 April 2012
Jeep Grand Cherokee Laredo 3L CRD, Black Forest Green Pearl, Quadra-lift, Off-road Adventure II, Front Recovery Hook, Mopar Tow Bar, Mopar Rock Rails, 150A Projecta Battery Isolator, Tekonsha P3 Brake Controller, Bridgestone D697 265/60R18 LT, Kimberley Kamper Special Edition
MudMap M7 off/on road sat nav, Chief Recovery Hooks "chrome", Chief 3mm Sump Protection Plate, Bluespark pro+boost tuning module set on C9, Chief Lower Front Guard
Reply With Quote
  #10  
Old 08-18-2016, 08:40 PM
Member

My Jeep: 2017 6.4L SRT WK2
 
Join Date: Jul 2016
Location: Wichita KS
Posts: 261
Thanks: 2
Thanked 90 Times in 52 Posts
Rep Power: 2767
ICTsccaSRT has a reputation beyond reputeICTsccaSRT has a reputation beyond reputeICTsccaSRT has a reputation beyond reputeICTsccaSRT has a reputation beyond reputeICTsccaSRT has a reputation beyond reputeICTsccaSRT has a reputation beyond reputeICTsccaSRT has a reputation beyond reputeICTsccaSRT has a reputation beyond reputeICTsccaSRT has a reputation beyond reputeICTsccaSRT has a reputation beyond reputeICTsccaSRT has a reputation beyond repute
Re: Hub Bearings NOT Covered by MaxCare!?

Or shoot me the last 8 of your vin, last name and miles and ill check it in chrysler's system to see if its covered.
I almost think the washer nozzle is covered also I can check.

I just about totally rebuilt a 2012 WK2 with 120,000miles today that had lifetime maxcare warranty it is a awesome warranty to buy, if it says anything about lifetime maxcare that a jeep master tech even buys it on every vehicle he buys.
__________________
Ordered 7/14/16 Received 9/14/16: 2017 SRT in white, high performance brakes, high performance audio, trailer tow, duel-pane, lightweight forged wheels
Previous: 2005 Wrangler Unlimited Detroit lockers w/4.88 gears on 35's
Current: 2014 Camaro 1LE, 1985 Mazda RX7 GSL-SE, 2013 Kawasaki Ninja 300
Reply With Quote
  #11  
Old 08-18-2016, 08:42 PM
bill_de's Avatar
Premium Member
My Jeep: 2017 5.7L WK2
 
Join Date: Sep 2012
Posts: 8,432
Thanks: 705
Thanked 986 Times in 778 Posts
Rep Power: 1805143
bill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond repute
Re: Hub Bearings NOT Covered by MaxCare!?

Quote:
Originally Posted by xJoshxx View Post
I'd pick a new dealer.

The service writers should know what is covered under maxcare.. not like your the only one with Maxcare they have ever ran into.
I wouldn't necessarily jump ship without first speaking to the service manager. I agree that the service writers should know what's covered. But odds are he asked somebody one day and that is what he was told.

And, there is probably someone at the next dealership that will have the wrong answer about that or something else.

It is sad, but that is the state of the American work place today.

--
__________________
If you need a shoulder to cry on ...
... pull over to the side of the road!

Reply With Quote
The Following User Says Thank You to bill_de For This Useful Post:
  #12  
Old 08-22-2016, 12:43 PM
The Evil Twin's Avatar
Member
My Jeep: 2011 5.7L WK2
 
Join Date: Jan 2013
Location: Gainesville, VA
Posts: 655
Thanks: 35
Thanked 75 Times in 58 Posts
Rep Power: 440433
The Evil Twin has a reputation beyond reputeThe Evil Twin has a reputation beyond reputeThe Evil Twin has a reputation beyond reputeThe Evil Twin has a reputation beyond reputeThe Evil Twin has a reputation beyond reputeThe Evil Twin has a reputation beyond reputeThe Evil Twin has a reputation beyond reputeThe Evil Twin has a reputation beyond reputeThe Evil Twin has a reputation beyond reputeThe Evil Twin has a reputation beyond reputeThe Evil Twin has a reputation beyond repute
Garage
Re: Hub Bearings NOT Covered by MaxCare!?

Quote:
Originally Posted by BobT View Post
When will people learn that extended warranties are a rip off
Mine just paid for itself. Next time something goes wrong I'll be in the black
__________________
#132-Motosylum Racing

2016 Sponsors: Amsoil, SHOEI, www.DC-MOTO.net, Woodcraft-CFM, VP Racing Fuels, www.MARRC.org
Amsoil 5w-20 synthetic meets Chrysler MS-6395 for my Jeep!
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Rattles not covered by warranty (Aus)??? Douggie66 Export Grand Cherokee 2011+ 11 11-10-2012 03:24 AM
think this will be covered under 3/36000 ralphmalph Grand Cherokee - WK2 - 7 03-19-2011 06:29 PM
Covered up some of the chrome trim (pics) Tyrant_246 Visual Modifications 6 02-11-2011 06:11 PM
Xenon covered by warranty? MOBB Grand Cherokee - WK 6 01-28-2011 08:27 AM
Tranny Lines covered by Lifetime Warranty? 07GrandCherokee Grand Cherokee - WK 11 02-01-2010 11:38 AM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 10:52 AM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community

JeepGarage.org is in no way associated with or endorsed by FCA US LLC. Chrysler, Dodge, Jeep, Ram, Mopar and SRT are registered trademarks of FCA US LLC.