i am sorry that you've had to go through this. however, it does happen and it does happen with other manufacturers. in any case, customer service has gone down hill in every facet of our life. period.
i wanted to say that with 10000 miles on my 2015 ecodiesel, i have had nothing but love and praise for this thing. i bought it from a dealership 70 miles away, with whom ive done business with the last 2 new trucks ive owned. i left the parking lot and stood on the go pedal all the way home, at one point running hard with a wrx. i got home it stunk, it smelled like the engine was on fire. i woke up the next day ordered the GDE hot tune and some other goodies. i usually leave the lot knowing that what i do might void my warranty, but my service department is very cool with mods.
the thing has been a frickin bull! not one problem or issue. the tranny needs to be tuned a bit better so that its in 1st when you come to a semi full stop, but other than that, there is nothing i dont like. well, wish it had a slightly larger turbo; the thing is at max power.
every first year model has issues, thats just the way it is.
i would just say this, if you are not satisfied with your new vehicle, come on back and try another; i think they've worked the bugs out and you wont have to deal with customer non-service.
if i had in fact gone through the problems you did i might have been pretty upset. again, i am sorry you had these problems.
just dont be hatin' ma jeep!