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  #73  
Old 05-11-2016, 07:01 PM
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Re: I am Out of Here

Maybe it's a Canadian car and those numbers are in kilometers 😂😂😂

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  #74  
Old 05-12-2016, 12:37 AM
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Re: I am Out of Here

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Originally Posted by VWTG View Post
I know my math. One might say I am really good at it and that just makes no sence.

Apparently not your spelling, though! Lol sorry I couldn't resist 😂
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  #75  
Old 05-12-2016, 10:05 AM
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Re: I am Out of Here

Lol, I hear that. It is really bad. Need to figure out spell check on these things! I will try to be more attentive to it moving forward. LMAO
However it has helped. The more people that read it and this tread the more persuasive power it represents when dealing with the difficult party (FCA) . They do not like to hear that 16,000 plus of thier current and future customers are getting a taste of the way FCA deals with problems. It is a good practice to always no matter what site you are on to at the very least visit the treads that outline problems. It not only has the potential to help those who have current problems but it could help all who may have issues in the future.
On a side note I have been doing some research on the Chrysler "ISG" deal. Interestingly it says it is an impartial arbitrator and that it is a necessary part of the entire process but the "consumer is not bound by the decision" . How impartial can ISG be to the company that pays them? How is it determined who gets referred to them? What are the details? The fact that it exists and that although they represent many different manufacturers but handle more FCA cases then all has me think the process is bias towards FCA. I prefer to go the route of Independant representation that is motivation to reach a settlement in our best interest.
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  #76  
Old 05-12-2016, 02:25 PM
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Re: I am Out of Here

Quick update. JGC was taken to dealer yesterday to avoid the typical "did not happen for us" to show them the radio screen blacked out again and was told it would be noted and they would call me with a repair appointment.
Today I just left the dealership because the HVAC system stop working and again wanted them to be witness to the issue incase it became an intermittent problem. Service appointment set up for Monday. In the interum I will have to wait for Chrysler enhanced care to approve all warranty repairs as the dealership has been taken out of this part of the vehicle repair cycle. My dealership has been great just that they are not permitted to place me in direct contact with the person or persons making the decisions on the vehicle. It would seem FCA has this process down and they are in complete control of the CYA part of this. Again all I ask is that they be reputable and back the product. My experience is not one where this has happened. Possibly since being nice has not worked I take a different approach? I will no longer buy my service advisor coffee and bring in pizza for lunch! That will show them.
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  #77  
Old 05-20-2016, 09:38 AM
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Re: I am Out of Here

I am guessing this is policy but it would seem that both FCA basic customer service and Th enhanced customer Satisfaction group do not respond to emails and maybe call you back when you call in, but never answer the phone? I am a tolerant and seriously an understanding guy. One might say I have made a good career out of dealing with problems and handling people with respect. However even the nicest version of me gets zero response. Seriously I am starting to think they are not receiving my voice-mail or emails. I follow the system and I go through the process but in the end I think I am talking to my self. It is like they have Completely disconnected. I am nice I am polite I am tolerant and respectful and I get 0 nothing innreturn. I have even asked if they could just Confirm receipt of my communication and nothing. It is truelly amazing.
Car spent another two days in service blown ac blower motor and radio went completely out. They have determined the problem for the radio was to order an amplifier. But can not even Indictate when it will come in or if it will ship. It is 2016 we can track with almost Complete accuracy a $5 package ordered off eBay from a seller in Asia. But not Chrysler.
Now they did fix the blower motor and that seems to work but the car is noticeably vibrating when at idol with AC on and 1st to 2nd shift is like being hit from behind by a semi. I am afraid to go back to the dealership there are so many things wrong that I am starting to believe it is me and I need a therapist.
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  #78  
Old 05-20-2016, 10:44 AM
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Re: I am Out of Here

i am sorry that you've had to go through this. however, it does happen and it does happen with other manufacturers. in any case, customer service has gone down hill in every facet of our life. period.
i wanted to say that with 10000 miles on my 2015 ecodiesel, i have had nothing but love and praise for this thing. i bought it from a dealership 70 miles away, with whom ive done business with the last 2 new trucks ive owned. i left the parking lot and stood on the go pedal all the way home, at one point running hard with a wrx. i got home it stunk, it smelled like the engine was on fire. i woke up the next day ordered the GDE hot tune and some other goodies. i usually leave the lot knowing that what i do might void my warranty, but my service department is very cool with mods.
the thing has been a frickin bull! not one problem or issue. the tranny needs to be tuned a bit better so that its in 1st when you come to a semi full stop, but other than that, there is nothing i dont like. well, wish it had a slightly larger turbo; the thing is at max power.
every first year model has issues, thats just the way it is.
i would just say this, if you are not satisfied with your new vehicle, come on back and try another; i think they've worked the bugs out and you wont have to deal with customer non-service.
if i had in fact gone through the problems you did i might have been pretty upset. again, i am sorry you had these problems.
just dont be hatin' ma jeep!
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  #79  
Old 05-20-2016, 10:49 AM
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Re: I am Out of Here

Just wait till you have an issue and see how much love you have. I will tell you Chrysler will show you ZERO love.
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  #80  
Old 05-21-2016, 11:49 AM
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Re: I am Out of Here

Bernie 630 I appreciate the well wishes and I like the Jeep Brand and the Grand Cherokee. I also understand in any high production manufacturing situation there are gonna be a certain amount of defects. It is unavoidable and actually calculated into the equation by manufacturers.
The issue is Truely how these manufacturers handle it. Sadly Chrysler takes a CYA approach and are rude at that. I am not one to become irrationale or nasty as I understand. However I do repeat no matter how great a product a company produces, no matter how many quality workers they have in production and no matter how many positive experiences a majority of the ownership has. They are measured on how they deal with problems. It is no wonder this has been a focus of the FCA group on a regular basis. Sadly They have a fatal flaw and they executed it to save $$$. They have outsourced control to companies that have no vested interest in the FCA experience, outside of the contract they negotiate and sign. FCA pushes off the problem issue to outsourced companies and this causes them a few disadvantages. 1. They are not getting an accurate feedback on these customer experiences. 2. They are not dealing with the real issues directly and lose control of the brand slowly.
So no I am not overly upset however I am aware. FCA need to make things right. I am not comparing them to other companies. I have not the time or patience for this. I will tell you it is not about excusing ones behavior because it is the normal in the industry. It is about being better.
FCA is so far down the negative way when dealing with problems that they and the employees on this side of the business have chosen to hide. If one invests enough time into getting direct attention the they point the fingers rather then just fixing the problem. I am currently in the ECS group who blames the dealership and the dealership blames the manufacturer all the while I suffer because I chose to purchase a FCA product. It is ashame. But who can risk having to go through this experience again? Sure I will tell anyone I can about my experience but that is not because I want to cause harm to FCA or anyone associated with them but rather I want to protect those I consider the heart and life line of my way. I would not want any family or friends close or distant to experience this.
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  #81  
Old 05-21-2016, 12:21 PM
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Re: I am Out of Here

Quote:
Originally Posted by VWTG View Post
Bernie 630 I appreciate the well wishes and I like the Jeep Brand and the Grand Cherokee. I also understand in any high production manufacturing situation there are gonna be a certain amount of defects. It is unavoidable and actually calculated into the equation by manufacturers.
The issue is Truely how these manufacturers handle it. Sadly Chrysler takes a CYA approach and are rude at that. I am not one to become irrationale or nasty as I understand. However I do repeat no matter how great a product a company produces, no matter how many quality workers they have in production and no matter how many positive experiences a majority of the ownership has. They are measured on how they deal with problems. It is no wonder this has been a focus of the FCA group on a regular basis. Sadly They have a fatal flaw and they executed it to save $$$. They have outsourced control to companies that have no vested interest in the FCA experience, outside of the contract they negotiate and sign. FCA pushes off the problem issue to outsourced companies and this causes them a few disadvantages. 1. They are not getting an accurate feedback on these customer experiences. 2. They are not dealing with the real issues directly and lose control of the brand slowly.
So no I am not overly upset however I am aware. FCA need to make things right. I am not comparing them to other companies. I have not the time or patience for this. I will tell you it is not about excusing ones behavior because it is the normal in the industry. It is about being better.
FCA is so far down the negative way when dealing with problems that they and the employees on this side of the business have chosen to hide. If one invests enough time into getting direct attention the they point the fingers rather then just fixing the problem. I am currently in the ECS group who blames the dealership and the dealership blames the manufacturer all the while I suffer because I chose to purchase a FCA product. It is ashame. But who can risk having to go through this experience again? Sure I will tell anyone I can about my experience but that is not because I want to cause harm to FCA or anyone associated with them but rather I want to protect those I consider the heart and life line of my way. I would not want any family or friends close or distant to experience this.

VWTG, at this point it sounds like there is nothing that FCA could do that would fix the situation/brand in your mind. From what I have read your interaction with them has turned the entire thing sour from your point of view. I would suggest getting a lawyer and pursuing a buyback. Most states lemon laws require you visit the dealer X number of times to fix a given problem, sounds like you have likely hit that. A lawyer would be the quickest path to the resolution you want.... Good luck.


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  #82  
Old 05-21-2016, 06:19 PM
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Re: I am Out of Here

Definetly an option any reasonable person would have already pursued. But to set the record straight. Let's see if FCA does anything. The point is nothing. So I cannot tell you if they do something how I would respond I will tell you the point is nothing, but I am more then willing to try and see what my reaction would be.
ashame FCA needs such motivation to stand behind its product and it has customers who think this is OK that one has to go down the path of litigation.
Anyway I do appreciate the advice and to be honest FCA would do right by me if they simply stood behind there product. I am a fan of Jeep this is after all why I purchased one. In this price level I hade many options and I chose Jeep.
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  #83  
Old 05-22-2016, 12:33 PM
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Re: I am Out of Here

Well I've moved on from looking at WK2s to a Cpo Cayenne S or Cayenne diesel. Rumor has it they've bumped the diesel warranty to 8 years 200k miles in light of the vw scandal so that's a big positive for the diesel. I'll let you folks know what I wind up with.
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  #84  
Old 05-22-2016, 06:03 PM
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Re: I am Out of Here

You might want to hold off for 6-8 weeks. Until VW settles with the government (expected announcement June 21st) all CPO and new diesel's have a stop sell on them. This includes the 3.0l in the Cayenne. I have not heard anything about an extended warranty on diesels (and I am VW diesel owner) so I can't speak to that. Part of the settlement is supposed to include "substantial compensation" but so far everyone seems to think that will be around $5k for the fraud claims (advertising "clean diesel" when they were not passing emissions).
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