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  #241  
Old 08-05-2013, 02:38 PM
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Re: I Think I Fixed My Rough Shifting 8sp Transmission

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Originally Posted by jaxkxx View Post
Just called them back. They told me that the second fix is for clip under the dash bcs of buzzing noise. So thats not software update for sure.
The second one was to remove an extraneous bracket that was causing a rattle on some vehicle. Jeep has it listed as a rapid response item, which I gather they do on every vehicle. Mine was not loose, so I was just going to leave it, but they removed it anyway.


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  #242  
Old 08-05-2013, 05:29 PM
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I had to show the dealer the printed tsb as well. He said he couldn't find it on his computer either . Made an appointment for Monday. Mechanic said he'd take care of it. I'll keep you posted. Good luck.
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  #243  
Old 08-05-2013, 08:34 PM
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Re: I Think I Fixed My Rough Shifting 8sp Transmission

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I had to show the dealer the printed tsb as well. He said he couldn't find it on his computer either . Made an appointment for Monday. Mechanic said he'd take care of it. I'll keep you posted. Good luck.
Yes please do! I got so much push back that it made me second guess myself. I will print the TSBs all the time now before I go. I'm not even sure how I'm gonna approach the issue again...or figure out how much time to let pass so they will have the software.
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  #244  
Old 08-05-2013, 08:43 PM
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I think they get the software right off the Internet.
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  #245  
Old 08-05-2013, 09:28 PM
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Re: I Think I Fixed My Rough Shifting 8sp Transmission

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I think they get the software right off the Internet.
As of August 1 dealers are getting at least some of the software on CDs.


* Two discs containing the most current RA radio software changes were sent to each dealership to the care of the service manager. These discs should be used for all updates pending reactivation of the software download site. Please contact STAR if not received.
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  #246  
Old 08-06-2013, 07:02 AM
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Re: I Think I Fixed My Rough Shifting 8sp Transmission

When I went in yesterday, the service people questioned me many times on how I got the TSB already if they didn't even have it. I told them I had connections inside Chrysler and that this should already be out there on their system if they looked, not sure they really liked that.
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  #247  
Old 08-06-2013, 07:52 AM
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Re: I Think I Fixed My Rough Shifting 8sp Transmission

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Originally Posted by SnoFire View Post
When I went in yesterday, the service people questioned me many times on how I got the TSB already if they didn't even have it. I told them I had connections inside Chrysler and that this should already be out there on their system if they looked, not sure they really liked that.
I would have handed you a phone and said, call your connection and have them send us what we need. We will be happy to fix your Jeep.


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  #248  
Old 08-06-2013, 08:28 AM
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When i called my dealer with tsb number they told me that it is for rough trans shiffting
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  #249  
Old 08-06-2013, 08:36 AM
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Re: I Think I Fixed My Rough Shifting 8sp Transmission

I could not be more freaking mad at Jeep right now. Both my dealership and case manager told me to go in to get this. I take the time off. I go in. I sit for 1.5 hours. And despite the fact that I have a 3.6l Jeep made before 7/15 with the 8 speed, they are saying this is not for my exact TCU. My TCU is not yet included in this update. I have never hated a company the way I now hate jeep. Absolutely no attention to detail what so ever.
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Old 08-06-2013, 08:39 AM
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Re: I Think I Fixed My Rough Shifting 8sp Transmission

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Originally Posted by bill_de View Post
I would have handed you a phone and said, call your connection and have them send us what we need. We will be happy to fix your Jeep.
I don't have Willx, Milous, or your phone #... only the online connection.
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  #251  
Old 08-06-2013, 11:01 AM
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Re: I Think I Fixed My Rough Shifting 8sp Transmission

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Originally Posted by FD12ME View Post
I could not be more freaking mad at Jeep right now. Both my dealership and case manager told me to go in to get this. I take the time off. I go in. I sit for 1.5 hours. And despite the fact that I have a 3.6l Jeep made before 7/15 with the 8 speed, they are saying this is not for my exact TCU. My TCU is not yet included in this update. I have never hated a company the way I now hate jeep. Absolutely no attention to detail what so ever.

Same thing just happened to me. Absolute joke.
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  #252  
Old 08-06-2013, 11:11 AM
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Re: I Think I Fixed My Rough Shifting 8sp Transmission

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Originally Posted by FD12ME View Post
I could not be more freaking mad at Jeep right now. Both my dealership and case manager told me to go in to get this. I take the time off. I go in. I sit for 1.5 hours. And despite the fact that I have a 3.6l Jeep made before 7/15 with the 8 speed, they are saying this is not for my exact TCU. My TCU is not yet included in this update. I have never hated a company the way I now hate jeep. Absolutely no attention to detail what so ever.
Same for me, I made another appoint with different dealer this Saturday. But, don't be upset too much with Jeep. Same thing happened for my Honda. My Honda needed some ECU update to prevent cylinder-3 stopping. I drove to 3 dealers around my place, but they could not find any update for my vehicle. I contacted Honda customer care and they contacted the dealer back. Finally, I got my ECU updated. I believe that's a dealer issue, rather than Jeep. Maybe, their WiTech system is not updated or their internet connection is not established or their tech. does not know how to use it. Dealers know how to fix a car mechanically, but not have enough knowledge for electronics or computer.
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