Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Grand Cherokee - WK2 - > Trouble Shooting/Problems/Service

Join Jeep Garage Today
Reply
 
Thread Tools Display Modes
 
  #25  
Old 07-12-2013, 08:57 PM
Captain_Kirk's Avatar
Member
My Jeep: 2014 3.6L WK2
 
Join Date: Apr 2013
Location: CT
Posts: 47
Thanks: 0
Thanked 2 Times in 2 Posts
Rep Power: 561
Captain_Kirk is on a distinguished road
Garage
Re: If your 8spd trans is rough, put your hand up

Quote:
Originally Posted by mka18 View Post
Transmission for me is a love hate type thing. ... Freeway driving is great, stop and go light traffic is horrid without eco mode off depending how easy you go on the gas. Do feel clunks here or there when slowing. ... I'm sure they will tune it up better at some point, just waiting around for that day. In no way would it stop me from recommending the vehicle though.
this is how I feel. if I have to pull the fuse for a half hour every now and again until it's fixed then so be it. totally love the car otherwise.
__________________

__________________
Reply With Quote
  #26  
Old 07-12-2013, 09:17 PM
Member
My Jeep: 2014 5.7L WK2
 
Join Date: Jun 2013
Location: Caribbean
Posts: 22
Thanks: 0
Thanked 1 Time in 1 Post
Rep Power: 492
OverlandAzul is on a distinguished road
Re: If your 8spd trans is rough, put your hand up

Quote:
Originally Posted by Eagleone View Post
I have had problems that started at 300 miles . The dealers in the beginning refused to say there was something wrong . After a while I have over 4 attempts to repair and they do not fix it . The Field Rep Brian Stoskopf was NO help to me whatsoever . Disappointed ! I have learned that the 5.7 Hemi GC Don't seem to have the problems that I and others do.
Well, I have a 5.7 and had the rough shifting transmission problem; however I had a very different experience than Eagleone. In my case the problem started also within the first few miles. The main issue was a very rough downshifting into first gear (often felt as if someone rear ended me when slowing down to a stop). After a 1000 mi it started getting worse making grinding noises and hunting for gears when cruising at 65 mph. After discussing with my salesman several times over the phone he facilitated an appointment with the service department. I went in with the vehicle at about 1300mi. I took a test drive with them and we were able to duplicate the issue (inside the dealer's parking lot!!). The dealer took the car, gave me a loaner, and, 3 weeks later, I got my truck back with a new 8 speed transmission installed. They explained that they found water mixed with the transmission fluid and that it ruined the transmission.

There were no questions asked. As expected, the factory warranty covered every single part. Other than waiting 3 weeks for parts, installation,and verification by Chrysler Rep, i had no issues and got great service from my Chrysler/Jeep/Dodge dealer in Puerto Rico (Bayamon Flagship).

I am a very happy owner. My Overland rocks! I can testify that Chrysler/Jeep is activelly looking after their products; specially the 2014 GC.
__________________

__________________
Reply With Quote
The Following User Says Thank You to OverlandAzul For This Useful Post:
  #27  
Old 07-12-2013, 10:16 PM
Member
 
Join Date: Jul 2013
Posts: 32
Thanks: 0
Thanked 3 Times in 2 Posts
Rep Power: 474
dtrvm is on a distinguished road
Re: If your 8spd trans is rough, put your hand up

Quote:
Originally Posted by bill_de View Post
"Shouting" in the forum won't solve your problem, any more than stamping your feet.

If the problem doesn't exist when you bring it to 3 different dealers, how do you expect them to solve it? If it's a software problem and the new programming isn't ready yet, waiting is an annoying part of life. In the meantime, try putting your foot lightly on the brake when you are slowing up. It might soften the rough shift.

Nether the rough shift nor the glitch causing the suspension cooling message keep the Jeep from being driven. So in most places lemon law won't apply. Since others are reporting the same issues, Jeep needs to find a solution for all the Jeeps, not just yours.

They will get there in time.


---
I think he is justified in his loud complaining. Yes, They MAY get there in time. But a little persuasion may help.

Car and truck companies have been programming transmissions for a looong time. They could do this quickly if they had the incentive. But the EPA has company wide fines if the fleet is not above a given boggy. If the real fix hurts this V6 mpg cjf will be facing penalties in the future. So if there are not a LOT of loud complaints why should they rush or even really fix it and face the ire of the EPA if they think customers will accept the lies and poor service?

As far as suggesting anyone sell a car and take a $10k +/- hit in the wallet that is silly and kind of rude. Until these issues are fixed owners have been had and been forced in to paying for field testing a product that should have been delivered properly.

This guy has legitimate issues he is not saying my widget is not perfectly flush or level. He is not saying I have to click a fob 4 times instead of 2 times. Not that people can not comment about other errors. But on bigger issues like a horribly programmed transmission they will not acknowledge and not promise a fix by xxxx then give the guy some lee way if he likes caps and is trying to rally support to put pressure on them to deliver a fix SOOOON. He really is helping many who may experience the issue next week or month or are considering buying and uninformed that fuze resets may not be a real solution.
__________________
Reply With Quote
The Following 2 Users Say Thank You to dtrvm For This Useful Post:
  #28  
Old 07-13-2013, 12:22 AM
acilate's Avatar
Member
My Jeep: 2014 3.0L WK2
 
Join Date: May 2013
Location: Silicon Valley, CA
Posts: 531
Thanks: 176
Thanked 29 Times in 23 Posts
Rep Power: 1123
acilate has a reputation beyond reputeacilate has a reputation beyond reputeacilate has a reputation beyond reputeacilate has a reputation beyond reputeacilate has a reputation beyond repute
Re: If your 8spd trans is rough, put your hand up

Interesting about the water in the tranny. That would be terrible if that was the issue for everyone. I mean, good for those of you with problems, you'd get a new tranny. It's bad for Jeep though, lots of money down the tube.

I hope they figure out the problems for all of you. It's pretty bad paying a bunch of money for something with problems, but that's why you have a warranty. With any product, especially something as complicated as a car, you will have your duds. If you don't want to deal with it, sell the car.
__________________
Commuter: 2006 Subaru Legacy 2.5 GT Spec. B #345 of 500 made
Weekender: 2014 Grand Cherokee Overland 4x4 EcoDiesel: Granite Crystal Metallic, Morocco Black, Off-Road Adventure II, Adv Tech Group
Reply With Quote
  #29  
Old 07-13-2013, 06:51 AM
mceb's Avatar
Member
My Jeep: 2014 3.6L WK2
 
Join Date: Feb 2013
Location: NJ
Posts: 386
Thanks: 7
Thanked 7 Times in 5 Posts
Rep Power: 956
mceb is on a distinguished road
Don't they do buy back on a dud internally with Chrysler ? Open a case and go that route or go lemon law.
__________________
2014 JGC Overland 4x4, V6, White with Blue/Brown Interior
Reply With Quote
  #30  
Old 07-13-2013, 08:10 AM
bill_de's Avatar
Premium Member
My Jeep: 2014 5.7L WK2
 
Join Date: Sep 2012
Posts: 6,144
Thanks: 315
Thanked 341 Times in 298 Posts
Rep Power: 1801625
bill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond repute
Re: If your 8spd trans is rough, put your hand up

Quote:
Originally Posted by dtrvm View Post
I think he is justified in his loud complaining. Yes, They MAY get there in time. But a little persuasion may help.
What I said was, "Shouting in the forum ... "

This is not a Jeep run forum. The folks who run this forum are not going to repair your Jeep. Although shouting is the best way to get people to stop paying attention to your message, if you feel it is the only way to get your point across, try it on the Jeep FaceBook page, or in an email, or on the phone with someone from Jeep.
__________________
If you need a shoulder to cry on ...

... pull over to the side of the road!

Reply With Quote
The Following User Says Thank You to bill_de For This Useful Post:
  #31  
Old 07-13-2013, 08:25 AM
Member
 
Join Date: Jun 2012
Location: Novi, MI
Posts: 59
Thanks: 0
Thanked 2 Times in 2 Posts
Rep Power: 875
dcar335i is on a distinguished road
Re: If your 8spd trans is rough, put your hand up

Sorry to hear about your problems. There is no reason it should not be fixed properly. I have a V6 overland and the transmission is perfect - one of the best attributes of the vehicle. I do feel downshift and a slightly "firmer" shifting in sport mode which is what I would exepect. Good luck..

PS - I had a poor service experience (rattle in headliner not fixed) and when Chrysler called for the survey, I gave them poor feedback. The dealer called me back within 2 days and wanted to make it right so at least I have seen an attempt to provide better satisfaction.
__________________
Reply With Quote
The Following User Says Thank You to dcar335i For This Useful Post:
  #32  
Old 07-13-2013, 08:41 AM
vnbWK2's Avatar
Member
 
Join Date: Sep 2010
Posts: 400
Thanks: 4
Thanked 4 Times in 4 Posts
Rep Power: 1857
vnbWK2 is on a distinguished road
I will occasionally get a clunk in the transmission from 3 to 2 shifts at low speed. For example when starting off at a stop sign I'll give it a little gas and as the Jeep is slowly accelerating I'll let up on the gas and CLUNK. Also, in ECO mode the tranny is already in 5th gear at 25mph. I just dropped off my jeep at the dealership this morning to fix a few things. Pulls to the left, steering wheel shakes at 65mph, steering wheel not centered, sunroof does not sit flush with the roof when closed, liftgate handle trim not flush. Wish me luck.
__________________
2014 Limited 3.6L, Granite/Black

(O||||||||O)
Reply With Quote
  #33  
Old 07-13-2013, 09:25 AM
Willx's Avatar
Moderator - MOTS jr.


My Jeep: 2014 3.0L WK2
 
Join Date: May 2013
Posts: 4,884
Thanks: 529
Thanked 858 Times in 469 Posts
Rep Power: 1927052
Willx has a reputation beyond reputeWillx has a reputation beyond reputeWillx has a reputation beyond reputeWillx has a reputation beyond reputeWillx has a reputation beyond reputeWillx has a reputation beyond reputeWillx has a reputation beyond reputeWillx has a reputation beyond reputeWillx has a reputation beyond reputeWillx has a reputation beyond reputeWillx has a reputation beyond repute
Garage
Re: If your 8spd trans is rough, put your hand up

Quote:
Originally Posted by Eagleone View Post
I have had problems that started at 300 miles . The dealers in the beginning refused to say there was something wrong . After a while I have over 4 attempts to repair and they do not fix it . The Field Rep Brian Stoskopf was NO help to me whatsoever . Disappointed ! I have learned that the 5.7 Hemi GC Don't seem to have the problems that I and others do.
There are people who have had issues with the 5.7 and 3.6 8 Speed Transmissions

Quote:
Originally Posted by dtrvm View Post
I think he is justified in his loud complaining. Yes, They MAY get there in time. But a little persuasion may help.

Car and truck companies have been programming transmissions for a looong time. They could do this quickly if they had the incentive. But the EPA has company wide fines if the fleet is not above a given boggy. If the real fix hurts this V6 mpg cjf will be facing penalties in the future. So if there are not a LOT of loud complaints why should they rush or even really fix it and face the ire of the EPA if they think customers will accept the lies and poor service?
It is not a programming issue, at least not that has been seen to this point.

Quote:
Originally Posted by mceb View Post
Don't they do buy back on a dud internally with Chrysler ? Open a case and go that route or go lemon law.
I will clear this up fairly quickly, Jeep is not going to replace a vehicle over a Transmission comlaint or a couple of problems. At least a few repairs need to be performed first.

As for the "Programming update" there is no STAR Cases and frankly the amount of people who have visited a dealership and complained about a rough shifting 8 Speed that could be verified is less than .1% of manufactured vehicles at this point (this is an approximation based on what I have seen in both internal and external documentation).

I am not downplaying that Eagleone has an issue, I can only guess that he does and hope that it gets fixed. I do also know that a Chrysler dealer cannot get warranty authorization if they cannot duplicate an issue. Even if there was a STAR Case, the first step is always verify. Based on the fact that most people (not just forum members) are very happy with the new transmission, I don't see a programming update being the urgently rushed solution.... Will their likely be one down the road, yes absolutely, it is a new transmission and there will be some changes but I highly doubt it is for this problem.

Sounds to me like there are a few Transmissions out there that have some mechanical issues (one confirmed moisture issue). This totally makes sense with a new production run. The best energy anyone can focus on this is figuring out the best way to duplicate the problem. Light, medium acceleration, hot, cold, stop and go traffic. If you nail the duplication, the repair will come, whatever that may be.

Totally side story but may help you guys with a rough shifting tranny. Had a 2010 Cadillac SRX 2.8 Turbo with 6 Speed. Very occationally it would slam into second or third gear HARD and cause the vehicle to lurch forward. Was at the dealer 3 times with the issue and each time I could not get it to do it and was told it was "Normal". This dealer was very close with me and a long time client but his hands were tied unless I could make it happen. I enentually figured out it only happened during shifts with lighter throttle but higher RPMS (upward slopes). As it is hard to get the transmission to do this all the time, I drove gingerly, and manually upshifted at the RPM spot and BAM, did it every time until the cluster showed "Service Transmission". It was a pressure regulator valve throwing max pressure intermittently during shifts (as if under extreme load) and causing the gears to slam in. As it was a packagage Saab transmission they replaced the unit and it has been great ever since.

My example above, sure some of those 2.8 Turbos shifted funny in ECO mode (irony chime in here) but this one had a real problem. The solution is duplication.... I have been given vehicles from service departments to duplicate issues many times because I am good at it. If I had been in one of these V6 or V8s with the rough shifting Tranny, it would be my mission to figure out what conditions need to be present to make it happen. It is run by logic and cannot be "random" even though it is a learning transmission, there will be a trigger to the problem. Just need to find it.

Long winded, I know. Also not trying to insult anyone here with problems but as Bill_de said, we don't repair Jeeps but we offer advice sometimes on how to come to that resolution and this is the best advice I can give based on what I have seen folks.

Feel Free to ask questions!
__________________
Reply With Quote
The Following User Says Thank You to Willx For This Useful Post:
  #34  
Old 07-14-2013, 07:25 PM
2014GC's Avatar
Member
My Jeep: 2014 3.6L WK2
 
Join Date: Mar 2013
Location: Atlanta Ga.
Posts: 225
Thanks: 1
Thanked 5 Times in 4 Posts
Rep Power: 769
2014GC is on a distinguished road
Re: If your 8spd trans is rough, put your hand up

Quote:
Originally Posted by dcar335i View Post
Sorry to hear about your problems. There is no reason it should not be fixed properly. I have a V6 overland and the transmission is perfect - one of the best attributes of the vehicle. I do feel downshift and a slightly "firmer" shifting in sport mode which is what I would expect. Good luck..

PS - I had a poor service experience (rattle in headliner not fixed) and when Chrysler called for the survey, I gave them poor feedback. The dealer called me back within 2 days and wanted to make it right so at least I have seen an attempt to provide better satisfaction.
I also have had poor service as well from my Dealer. Filled out the survey and yes they did call and get me back into the dealership. So Tomorrow I'm going back for the third time to have issues addressed.

I look at it this way. A car company builds a vehicle and introduces it early in the model year with lot of quirks. A LOT! Some new and some that have plagued prior years. So,how can we expect the dealers to correct these "quirks" that the factory can't resolve before they deliver them!
It just does not make sense. Many people like myself just put up with it because we love our Jeeps. But some will never come back to the JEEP brand.
__________________
Reply With Quote
  #35  
Old 07-14-2013, 07:47 PM
Willx's Avatar
Moderator - MOTS jr.


My Jeep: 2014 3.0L WK2
 
Join Date: May 2013
Posts: 4,884
Thanks: 529
Thanked 858 Times in 469 Posts
Rep Power: 1927052
Willx has a reputation beyond reputeWillx has a reputation beyond reputeWillx has a reputation beyond reputeWillx has a reputation beyond reputeWillx has a reputation beyond reputeWillx has a reputation beyond reputeWillx has a reputation beyond reputeWillx has a reputation beyond reputeWillx has a reputation beyond reputeWillx has a reputation beyond reputeWillx has a reputation beyond repute
Garage
Re: If your 8spd trans is rough, put your hand up

Quote:
Originally Posted by 2014GC View Post
I also have had poor service as well from my Dealer. Filled out the survey and yes they did call and get me back into the dealership. So Tomorrow I'm going back for the third time to have issues addressed.

I look at it this way. A car company builds a vehicle and introduces it early in the model year with lot of quirks. A LOT! Some new and some that have plagued prior years. So,how can we expect the dealers to correct these "quirks" that the factory can't resolve before they deliver them!
It just does not make sense. Many people like myself just put up with it because we love our Jeeps. But some will never come back to the JEEP brand.
While I do not disagree with a single thing you say. There are a lot of people here who I have seen have very simple problems of which Chrysler immediately posted fixes and that the dealer cannot seem to do. I think it is a mix of poor service at many dealerships and certainly some planning by the manufacturer.
__________________
Reply With Quote
  #36  
Old 07-14-2013, 07:51 PM
Member
My Jeep: 2014 3.6L
 
Join Date: Jun 2013
Posts: 33
Thanks: 0
Thanked 3 Times in 3 Posts
Rep Power: 47964
Eagleone has a reputation beyond reputeEagleone has a reputation beyond reputeEagleone has a reputation beyond reputeEagleone has a reputation beyond reputeEagleone has a reputation beyond reputeEagleone has a reputation beyond reputeEagleone has a reputation beyond reputeEagleone has a reputation beyond reputeEagleone has a reputation beyond reputeEagleone has a reputation beyond reputeEagleone has a reputation beyond repute
Re: If your 8spd trans is rough, put your hand up

My 2014 Grand Cherokee V6 Overland has a verified problem at 2 dealerships. Most recently the Trans Tech said is was at NEG 10 ! Normal is Positive 10. Its on the invoice. Yet NOW the dealership refuses to allow to bring it in because Chrysler says the Transmission is operating as intended. I challenge a Chrysler Corporate Rep to put on a Armani Suit and sit in the passenger seat holding a full cup of coffee in there lap. Let me know if anyone in that capacity is willing to accept my challenge.
__________________

__________________
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
A favor to ask of anyone with the 8spd transmission nj newb Grand Cherokee - WK2 - 23 07-31-2013 08:59 PM
V6 WK 5spd vs V6 WK2 8spd canis Grand Cherokee - WK2 - 5 02-28-2013 11:02 PM
2014 CRD/8spd, early 2013 release! Jamesla30 Grand Cherokee - WK2 - 26 05-06-2012 06:07 PM
Right Hand GC SRT8 ? ENFORCER Grand Cherokee SRT - WK2 12 08-01-2011 08:54 AM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 10:32 PM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community